Ken Ganley Subaru Wickliffe - Service Center

Always a pleasant experience The staff is always very professional and courteous. When having service work done, everything is explained in detail. The waiting area is very pleasa The staff is always very professional and courteous. When having service work done, everything is explained in detail. The waiting area is very pleasant with wifi and coffee as well as a charging station. I highly recommend this dealership . My experience there has been very positive from the purchase of my vehicle to service appointments. More

Courteous service Service people where friendly & helpful. Nice waiting area & it's easy to schedule an appt on the phone. I've used their walk in oil change service as Service people where friendly & helpful. Nice waiting area & it's easy to schedule an appt on the phone. I've used their walk in oil change service as well & that's convenient. More

I have always been supremely pleased with Ganley Subaru! The folks are so nice and the quality of the workmanship is xcellent! A great experience! It’s a remarkable dealership and has a friendly environment. The folks are so nice and the quality of the workmanship is xcellent! A great experience! It’s a remarkable dealership and has a friendly environment. More

Quick and Easy Franco greeted me immediately when I pulled in and was very thorough in explaining everything to me. I would definitely recommend this dealership and Franco greeted me immediately when I pulled in and was very thorough in explaining everything to me. I would definitely recommend this dealership and service center to anyone. Great experience! More

Excellent service We were helped very quickly. Service was finished quickly and we were on our way. Jason was courteous and helpful. We were impressed with the waiting We were helped very quickly. Service was finished quickly and we were on our way. Jason was courteous and helpful. We were impressed with the waiting room and what is available as we waited. More

Key not opening doors consistently Obviously they do not stock blank keys. It took about an hour for them to tell me they had to order a new transistor for my key for the 2018 Forest Obviously they do not stock blank keys. It took about an hour for them to tell me they had to order a new transistor for my key for the 2018 Forester. That meant another 42 miles on the lease car and another appointment for a key failure. More

30K Service I brought my 2014 STI in for the 30,000 mile maintenance service. I was able to pick the services I wanted and eliminate the ones not desired (tire ro I brought my 2014 STI in for the 30,000 mile maintenance service. I was able to pick the services I wanted and eliminate the ones not desired (tire rotation, air filters). The estimated wait time was 100% correct. The estimated price was 100% correct. The staff is friendly and the waiting room is comfortable. More

In and out in an hour with no appointment After needing to jump start my 2015 Outback in the garage the previous two days, I jumped it again, drove to the dealership, and they took me immediat After needing to jump start my 2015 Outback in the garage the previous two days, I jumped it again, drove to the dealership, and they took me immediately without an appointment. I used one of my free tire rotation coupons from my recent tire replacement, and was back on the road with a newly installed battery and rotated tires in less than an hour. More

unsatisfaction Rough idle, hesitation on take off was not fixed, unable to find cause after 2 hours, left had 2 go to work. Got there at 7;30am Rough idle, hesitation on take off was not fixed, unable to find cause after 2 hours, left had 2 go to work. Got there at 7;30am More

Brake job and test drive Scheduling was courteous and prompt. All work done quickly and well. Clean garage and nice waiting room. Sales provided Crosstrek for overnight test d Scheduling was courteous and prompt. All work done quickly and well. Clean garage and nice waiting room. Sales provided Crosstrek for overnight test drive. People were courteous and helpful. More