Ken Ganley Subaru Wickliffe - Service Center

Routine maintenance Responsive, courteous service at my convenience This is what I have to say. I'm happy to give Franco and Ganley credit for good service, but I am not Responsive, courteous service at my convenience This is what I have to say. I'm happy to give Franco and Ganley credit for good service, but I am not pleased that you are forcing me to say extra things in order to do that More

Great service Used the $84.00 offer for express service. Was in and out in 70 minutes. Great to have the car washed as well. Will return. Used the $84.00 offer for express service. Was in and out in 70 minutes. Great to have the car washed as well. Will return. More

Excellent service always feel confident of their work Excellent staff and service Always keep me informed of progress ,cost and time I have always taken my car here and will in the future I just tru Excellent staff and service Always keep me informed of progress ,cost and time I have always taken my car here and will in the future I just trust them More

Disappointing Only plus of this dealer is the complimentary loaner for the day. This dealer wanted to charge for all diagnostics even though I purchased my vehicle Only plus of this dealer is the complimentary loaner for the day. This dealer wanted to charge for all diagnostics even though I purchased my vehicle there. Dealer told me ball joints needed replaced, control arm bushings needed replaced, timing belt was close to needing replaced and that back up camera needed replaced. Took this same vehicle to a trusted mechanic who looked over entire vehicle and road tested. He found main wiring harness to be one pot hole away from disconnecting, reconnected it with one simple lever and guess what...back up Camera works just fine. Ball joints and control arms check out just fine. Even more maddening was that I asked service rep twice to see if wiring was loose on camera and they again wanted to charge a diagnostic fee. I feel lucky to have someone I can trust with an honest work up of my car because Ganley East Subaru is not! More

disorganized service rep behind the counter This is my third visit to this location. Twice for recalls once for routine service. Each time there has been "issues" with the service rep. This last This is my third visit to this location. Twice for recalls once for routine service. Each time there has been "issues" with the service rep. This last time the service representative did not returns calls while my car was being serviced. He did not call me when the job was done. When I called him to get a report he said he would call me back but one hour later he still didn't call me back. When I did pick up the car he did not review the work done'' he was too busy to review the work. One week after the recall was done I still got an email saying that the recall needed to done. I won't go back, and I really don't want to take the time to write a review. I am only doing this because they asked me to. More

Quick needed oil change Asked If I could get an oil chance and be out in 45 minutes and it happened. I was on my way to Akron and had to go right by Ganley but only had 45 mi Asked If I could get an oil chance and be out in 45 minutes and it happened. I was on my way to Akron and had to go right by Ganley but only had 45 minutes to spare before work so I took a chance and was able to get the oil change done in that time. Saved me a trip. More

Great My service at Ganley subsea east was handled quickly and effectively. Things were explained and the report was carefully discussed. I was very please My service at Ganley subsea east was handled quickly and effectively. Things were explained and the report was carefully discussed. I was very pleased with the experience More

Warranty Fix Took care of the issue and kept me updated as the days progressed. They did what they said they would do! Car was fixed to tolerance. Took care of the issue and kept me updated as the days progressed. They did what they said they would do! Car was fixed to tolerance. More

Hard to trust i did oil change and tire rotation of 2017 outback but I have heard wired noise from tire and engine. I drove around 1700 miles after oilchange and ti i did oil change and tire rotation of 2017 outback but I have heard wired noise from tire and engine. I drove around 1700 miles after oilchange and tire rotation. I took my car back to dealer setting up an appointment, they took around 1.5 hr and finally came and said, "nothing is wrong" but time for wheel alinment. Two days later, i was on the way towards Parma, my car started bumping with really bad smell, I took an exit and show it to the technician, They told me time for oil change. The oil was burned and turned into black in color. I did oil channge and tire rotation, now its running smoothly. Luckily, i haven't had any accident, i am safe and my beautiful car performs great now. More