Ken Ganley Subaru Wickliffe - Service Center

Key not opening doors consistently Obviously they do not stock blank keys. It took about an hour for them to tell me they had to order a new transistor for my key for the 2018 Forest Obviously they do not stock blank keys. It took about an hour for them to tell me they had to order a new transistor for my key for the 2018 Forester. That meant another 42 miles on the lease car and another appointment for a key failure. More

30K Service I brought my 2014 STI in for the 30,000 mile maintenance service. I was able to pick the services I wanted and eliminate the ones not desired (tire ro I brought my 2014 STI in for the 30,000 mile maintenance service. I was able to pick the services I wanted and eliminate the ones not desired (tire rotation, air filters). The estimated wait time was 100% correct. The estimated price was 100% correct. The staff is friendly and the waiting room is comfortable. More

In and out in an hour with no appointment After needing to jump start my 2015 Outback in the garage the previous two days, I jumped it again, drove to the dealership, and they took me immediat After needing to jump start my 2015 Outback in the garage the previous two days, I jumped it again, drove to the dealership, and they took me immediately without an appointment. I used one of my free tire rotation coupons from my recent tire replacement, and was back on the road with a newly installed battery and rotated tires in less than an hour. More

unsatisfaction Rough idle, hesitation on take off was not fixed, unable to find cause after 2 hours, left had 2 go to work. Got there at 7;30am Rough idle, hesitation on take off was not fixed, unable to find cause after 2 hours, left had 2 go to work. Got there at 7;30am More

Brake job and test drive Scheduling was courteous and prompt. All work done quickly and well. Clean garage and nice waiting room. Sales provided Crosstrek for overnight test d Scheduling was courteous and prompt. All work done quickly and well. Clean garage and nice waiting room. Sales provided Crosstrek for overnight test drive. People were courteous and helpful. More

Airbag recall My experience at Ganley Subaru was quick, courteous, thorough and convenient. About the only complaint I have would be the usual barrage of what I fee My experience at Ganley Subaru was quick, courteous, thorough and convenient. About the only complaint I have would be the usual barrage of what I feel are unnecessary and expensive services performed on reliable vehicle that only has 30,000 miles. Granted, the owner’s manual may require that the transaxle and brake fluid be completely flushed at 30,000 miles but this has never been my real life experience – even living in Northeast Ohio with the extreme temperatures and weather conditions that exist here. More

Easy express oil and tire care.. As I was told on the phone, I went out for a no-appointment-needed oil change and tire rotation. The service person greeted me immediately, went over As I was told on the phone, I went out for a no-appointment-needed oil change and tire rotation. The service person greeted me immediately, went over all that would be done, offered a good package deal on the work and I was in and out in less than an hour- professional, polite, thorough service. I would recommend to all. More

Quick and friendly service Service is always fast and the lounge is great. Still do not understand the trend of making oil changes cost near a hundred dollars. Some incentive Service is always fast and the lounge is great. Still do not understand the trend of making oil changes cost near a hundred dollars. Some incentive program would be a plus. More

The gentleman that greated me was absolutely a gem. Th service was excellent because As soon as I drove up to the quick service I was greated with friendliness. They took my car right away, explained ev Th service was excellent because As soon as I drove up to the quick service I was greated with friendliness. They took my car right away, explained everything they were going to do when finished they reviewed what they did. More

Service was slow, updates non existant I scheduled to have my car dropped off for a break check and oil change at 9:30am. Check in was quick and easy and the associate said they would keep I scheduled to have my car dropped off for a break check and oil change at 9:30am. Check in was quick and easy and the associate said they would keep me informed on the progress of the service. At 10:40 am I received a call detailing the maintenance that was going to be done on my car. After giving the "okay" to proceed, the associate informed me that my car would be ready to be picked up in a few hours. I would receive a call when my car was ready. I heard nothing from the associate. Around 4:30 I called to inquire on the status of my car, the person I spoke with said that she had no update on the status of my car, she changed my preferred form of contact to text-something I did not ask her to do- and that I would receive a text update from the associate assigned to my case. I called back again 15 minutes later and spoke with a different associate after receiving no text message update, and I was informed that the maintenance of my car was complete. I would have appreciated more realistic updates throughout the day- especially since I was told my car would be ready in a few hours at 10:40 am when in reality my car was not ready until nearly 5pm. More