Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
Dealership
Ken Ganley Subaru Wickliffe - Service Center
Wickliffe, OH
303 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
Service Price Transparency
Workmanship
Service Time
Service Communication
303 Reviews of Ken Ganley Subaru Wickliffe - Service Center
Sort by
March 27, 2018
Service call I was very happy with the attentiveness I received about my Forester. Gio, the service rep, did a great job and my car was done on time as promised. I was very happy with the attentiveness I received about my Forester. Gio, the service rep, did a great job and my car was done on time as promised. Chris the technician did a conscientious job and filled out an inspection form and set my tyre pressures. The car wash is great! I can't recommend the Subaru product more. Been a great car. I have had interaction with several at this dealer and can recommend them all. More
by MATT2C
Verified CustomerEmployees Worked With
Other Employees :
Chris the technician is not listed., Phil Almas, Giovanni Casella
March 26, 2018
Great experience! The staff were able to quickly schedule my appointment for a tire change with sensor programming and were reasonable in terms of price. They also wash The staff were able to quickly schedule my appointment for a tire change with sensor programming and were reasonable in terms of price. They also washed my car without me having to ask. Overall, very friendly and great to work with. More
by BHOWIE
Employees Worked With
March 22, 2018
Quick and efficient I got a flat tire last minute and it was nice to book online the night before and get in and out quickly while they were also attentive! They filled t I got a flat tire last minute and it was nice to book online the night before and get in and out quickly while they were also attentive! They filled the other tires and washed it and I was on my way! More
by MADELYNNXM
Employees Worked With
Giovanni Casella
March 21, 2018
Excellent job service delivered on all levels great people I couldn't have asked for more . U guys really stand behind ur product . I'm glad that I drove all the way from erie pa to do business with ganley I couldn't have asked for more . U guys really stand behind ur product . I'm glad that I drove all the way from erie pa to do business with ganley More
by NFERG29
Employees Worked With
Bob Androsko, Giovanni Casella, Austin France
March 21, 2018
Subaru Service Review The employees I dealt with when receiving service for my Subaru, were courteous and kept me informed of what was going on with my vehicle. The employees I dealt with when receiving service for my Subaru, were courteous and kept me informed of what was going on with my vehicle. More
by GXD4
March 21, 2018
Don’t Call it Express Service I took my car in for a routine oil change and tire rotation. It took over 2 hours to complete the service. Unfortunately, one is not able to schedule I took my car in for a routine oil change and tire rotation. It took over 2 hours to complete the service. Unfortunately, one is not able to schedule an oil change and tire rotation ahead of time and must use the Express Service. I do not feel 2 hours to complete an oil change and tire rotation is Express Service. This is not the first time I waited so long to have an oil change. This is an on going problem. I love my Subaru but would not recommend Ganley due to the service department and the slow service. More
by nsstanich
Employees Worked With
Claudio Nappo
March 20, 2018
Routine maintenance Responsive, courteous service at my convenience This is what I have to say. I'm happy to give Franco and Ganley credit for good service, but I am not Responsive, courteous service at my convenience This is what I have to say. I'm happy to give Franco and Ganley credit for good service, but I am not pleased that you are forcing me to say extra things in order to do that More
by JPTPA
Employees Worked With
March 19, 2018
Great service Used the $84.00 offer for express service. Was in and out in 70 minutes. Great to have the car washed as well. Will return. Used the $84.00 offer for express service. Was in and out in 70 minutes. Great to have the car washed as well. Will return. More
by CFRANKPAA
Employees Worked With
Kaitlyn Hickman
March 16, 2018
Excellent service always feel confident of their work Excellent staff and service Always keep me informed of progress ,cost and time I have always taken my car here and will in the future I just tru Excellent staff and service Always keep me informed of progress ,cost and time I have always taken my car here and will in the future I just trust them More
by SYUNUS1
Employees Worked With
March 15, 2018
Disappointing Only plus of this dealer is the complimentary loaner for the day. This dealer wanted to charge for all diagnostics even though I purchased my vehicle Only plus of this dealer is the complimentary loaner for the day. This dealer wanted to charge for all diagnostics even though I purchased my vehicle there. Dealer told me ball joints needed replaced, control arm bushings needed replaced, timing belt was close to needing replaced and that back up camera needed replaced. Took this same vehicle to a trusted mechanic who looked over entire vehicle and road tested. He found main wiring harness to be one pot hole away from disconnecting, reconnected it with one simple lever and guess what...back up Camera works just fine. Ball joints and control arms check out just fine. Even more maddening was that I asked service rep twice to see if wiring was loose on camera and they again wanted to charge a diagnostic fee. I feel lucky to have someone I can trust with an honest work up of my car because Ganley East Subaru is not! More
by Turtle II
Employees Worked With
Austin France
