Ken Ganley Subaru Wickliffe - Service Center

In and out in an hour with no appointment After needing to jump start my 2015 Outback in the garage the previous two days, I jumped it again, drove to the dealership, and they took me immediat After needing to jump start my 2015 Outback in the garage the previous two days, I jumped it again, drove to the dealership, and they took me immediately without an appointment. I used one of my free tire rotation coupons from my recent tire replacement, and was back on the road with a newly installed battery and rotated tires in less than an hour. More

unsatisfaction Rough idle, hesitation on take off was not fixed, unable to find cause after 2 hours, left had 2 go to work. Got there at 7;30am Rough idle, hesitation on take off was not fixed, unable to find cause after 2 hours, left had 2 go to work. Got there at 7;30am More

Brake job and test drive Scheduling was courteous and prompt. All work done quickly and well. Clean garage and nice waiting room. Sales provided Crosstrek for overnight test d Scheduling was courteous and prompt. All work done quickly and well. Clean garage and nice waiting room. Sales provided Crosstrek for overnight test drive. People were courteous and helpful. More

Airbag recall My experience at Ganley Subaru was quick, courteous, thorough and convenient. About the only complaint I have would be the usual barrage of what I fee My experience at Ganley Subaru was quick, courteous, thorough and convenient. About the only complaint I have would be the usual barrage of what I feel are unnecessary and expensive services performed on reliable vehicle that only has 30,000 miles. Granted, the owner’s manual may require that the transaxle and brake fluid be completely flushed at 30,000 miles but this has never been my real life experience – even living in Northeast Ohio with the extreme temperatures and weather conditions that exist here. More

Easy express oil and tire care.. As I was told on the phone, I went out for a no-appointment-needed oil change and tire rotation. The service person greeted me immediately, went over As I was told on the phone, I went out for a no-appointment-needed oil change and tire rotation. The service person greeted me immediately, went over all that would be done, offered a good package deal on the work and I was in and out in less than an hour- professional, polite, thorough service. I would recommend to all. More

Quick and friendly service Service is always fast and the lounge is great. Still do not understand the trend of making oil changes cost near a hundred dollars. Some incentive Service is always fast and the lounge is great. Still do not understand the trend of making oil changes cost near a hundred dollars. Some incentive program would be a plus. More

The gentleman that greated me was absolutely a gem. Th service was excellent because As soon as I drove up to the quick service I was greated with friendliness. They took my car right away, explained ev Th service was excellent because As soon as I drove up to the quick service I was greated with friendliness. They took my car right away, explained everything they were going to do when finished they reviewed what they did. More

Service was slow, updates non existant I scheduled to have my car dropped off for a break check and oil change at 9:30am. Check in was quick and easy and the associate said they would keep I scheduled to have my car dropped off for a break check and oil change at 9:30am. Check in was quick and easy and the associate said they would keep me informed on the progress of the service. At 10:40 am I received a call detailing the maintenance that was going to be done on my car. After giving the "okay" to proceed, the associate informed me that my car would be ready to be picked up in a few hours. I would receive a call when my car was ready. I heard nothing from the associate. Around 4:30 I called to inquire on the status of my car, the person I spoke with said that she had no update on the status of my car, she changed my preferred form of contact to text-something I did not ask her to do- and that I would receive a text update from the associate assigned to my case. I called back again 15 minutes later and spoke with a different associate after receiving no text message update, and I was informed that the maintenance of my car was complete. I would have appreciated more realistic updates throughout the day- especially since I was told my car would be ready in a few hours at 10:40 am when in reality my car was not ready until nearly 5pm. More

fast and easy service It was very easy to book an appointment online for service. I experienced an unexpected problem while driving home from work where several warning lig It was very easy to book an appointment online for service. I experienced an unexpected problem while driving home from work where several warning lights appeared on my dash. I made an appointment for the next morning, arrived to a very helpful and courteous service staff, enjoyed a great cup of coffee in the waiting room, and repairs were completed in less than an hour. Even a car wash. All my concerns evaporated and I could go on with my life. More

Oil change This is my second experience with the same technician, both times I don’t think he completely understood one of my questions and didn’t answer suffici This is my second experience with the same technician, both times I don’t think he completely understood one of my questions and didn’t answer sufficiently. I reasked, but didn’t feel like he understood so i gave up. I also had asked to have my side window checked, but it was unclear to me and the other technician whether it was checked when I arrived. the other technician checked it for me. More