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Ken Ganley Subaru Wickliffe - Service Center
Wickliffe, OH
347 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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347 Reviews of Ken Ganley Subaru Wickliffe - Service Center
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August 30, 2022
Joy is an amazing person and a pleasure to work with. From our purchase to our service appointments, she stays involved with us. Truly an asset to Subaru and the dealership. Thank you, Joy! From our purchase to our service appointments, she stays involved with us. Truly an asset to Subaru and the dealership. Thank you, Joy! More
by susanmschantz
June 21, 2022
The service at Ken Ganley East is exceptional! Everyone greets you by name, they are friendly and professional. The reason I bought my second Subaru from here is the service department! Great work Everyone greets you by name, they are friendly and professional. The reason I bought my second Subaru from here is the service department! Great work Craig, Jason, and Giovanni! More
by Nolagrl
March 25, 2022
Subaru provided excellent service for my 2019 Ascent, The manager and staff went above and beyond to address my service concerns. manager and staff went above and beyond to address my service concerns. More
by jkgod
June 16, 2021
How long a vehicle last depends on the initial quality and keeping it serviced. I am very pleased with the exceptional service at Ganley East. and keeping it serviced. I am very pleased with the exceptional service at Ganley East. More
by lewmilner
April 22, 2021
Made an appt. to get my 2018 Forester detailed with a special request to have rail dust stains removed from the paint, for which I offered to pay extra. I also spoke with the tech to mention this when I special request to have rail dust stains removed from the paint, for which I offered to pay extra. I also spoke with the tech to mention this when I dropped off the vehicle. When I picked up the car, the rail dust stains were not removed. I contacted Craig the next day and he asked me to bring the car back so they could make it right. Phil was the tech to work on my car the second time and he did a fabulous job. Wishing it would've been done right the first time, but many thanks to Craig and Phil for making it right!! More
by Jspot
Employees Worked With
September 02, 2019
Amazing service team Phil Almas runs the most effective team of service professionals I have ever had the pleasure of doing business with. I am always treated with the utm Phil Almas runs the most effective team of service professionals I have ever had the pleasure of doing business with. I am always treated with the utmost respect, kept informed on the progress of my repairs, and I’ve never had a surprise charge or had to return because my car wasn’t fixed properly. Not wasting time and knowing what is going on with my vehicle is important to me. Thank you Mr. Almas and team for consistent spectacular service. More
by Rainman
January 15, 2019
Treasured Sunglasses Found!!! While at Ganley Subaru East, Friday, January 11th, I managed to lose a pair of my very, very favorite sunglasses. I contacted the dealership, when I While at Ganley Subaru East, Friday, January 11th, I managed to lose a pair of my very, very favorite sunglasses. I contacted the dealership, when I discovered my loss; but you know how things like this go...you hope for the best, but at the same time, you realize that the likelihood is that your sunglasses are gone...you realize that if someone spotted your prized glasses, he or she would probably just keep them. Well, at Ganley Subaru East, when Brad Lunar was informed of my loss, he scoured the dealership, at first, without any luck...yet, he continued to check, trying to locate my glasses. Low and behold, Franco, an employee at Ganley Subaru East had found my glasses, on the floor where I apparently had dropped them. Franco turned my glasses into the cashier, and when Brad's search took him to the cashier, there they were...safe and sound. Brad sent me a text with a picture of the glasses and the message: "Look what I found turned into cashier." I could hardly believe my good luck...I have to say that all of this helps to restore my faith in our society...which is not always so honest and kind. I think the fact that Brad searched for my glasses and the fact that Franco turned in my glasses says a LOT about who these two gentlemen are, but it also says a LOT about the culture of Ganley Subaru East. Great people work at Ganley Subaru East; it truly is a special place where the cars AND the employees are both of the highest quality. More
by SubaruHappy
October 30, 2018
Great Service! Craig was very friendly and knowledgeable. A loaner was provided to me immediately. My car was freshly washed and it was a quick in and out when I a Craig was very friendly and knowledgeable. A loaner was provided to me immediately. My car was freshly washed and it was a quick in and out when I arrived to pick up my vehicle. More
by pap
Employees Worked With
October 04, 2018
Service I called first thing in the morning and explained I heard a noise in the rear of the car and thought it might be the brakes. They too k me within 30 I called first thing in the morning and explained I heard a noise in the rear of the car and thought it might be the brakes. They too k me within 30 minutes. I was greeted by a friendly service person, Giovanni and he showed me the problem and how to recognize worn routers. The work was under warranty which made me very happy, They finished my car within an hour and delivered it to me washed and clean. I will return to Ganley for any future needs. Jan More
by Subaru2016
Employees Worked With
Giovanni Casella, Marlene Seelig
