Ken Ganley Subaru Wickliffe - Service Center

Quick and friendly service Service is always fast and the lounge is great. Still do not understand the trend of making oil changes cost near a hundred dollars. Some incentive Service is always fast and the lounge is great. Still do not understand the trend of making oil changes cost near a hundred dollars. Some incentive program would be a plus. More

The gentleman that greated me was absolutely a gem. Th service was excellent because As soon as I drove up to the quick service I was greated with friendliness. They took my car right away, explained ev Th service was excellent because As soon as I drove up to the quick service I was greated with friendliness. They took my car right away, explained everything they were going to do when finished they reviewed what they did. More

Service was slow, updates non existant I scheduled to have my car dropped off for a break check and oil change at 9:30am. Check in was quick and easy and the associate said they would keep I scheduled to have my car dropped off for a break check and oil change at 9:30am. Check in was quick and easy and the associate said they would keep me informed on the progress of the service. At 10:40 am I received a call detailing the maintenance that was going to be done on my car. After giving the "okay" to proceed, the associate informed me that my car would be ready to be picked up in a few hours. I would receive a call when my car was ready. I heard nothing from the associate. Around 4:30 I called to inquire on the status of my car, the person I spoke with said that she had no update on the status of my car, she changed my preferred form of contact to text-something I did not ask her to do- and that I would receive a text update from the associate assigned to my case. I called back again 15 minutes later and spoke with a different associate after receiving no text message update, and I was informed that the maintenance of my car was complete. I would have appreciated more realistic updates throughout the day- especially since I was told my car would be ready in a few hours at 10:40 am when in reality my car was not ready until nearly 5pm. More

fast and easy service It was very easy to book an appointment online for service. I experienced an unexpected problem while driving home from work where several warning lig It was very easy to book an appointment online for service. I experienced an unexpected problem while driving home from work where several warning lights appeared on my dash. I made an appointment for the next morning, arrived to a very helpful and courteous service staff, enjoyed a great cup of coffee in the waiting room, and repairs were completed in less than an hour. Even a car wash. All my concerns evaporated and I could go on with my life. More

Oil change This is my second experience with the same technician, both times I don’t think he completely understood one of my questions and didn’t answer suffici This is my second experience with the same technician, both times I don’t think he completely understood one of my questions and didn’t answer sufficiently. I reasked, but didn’t feel like he understood so i gave up. I also had asked to have my side window checked, but it was unclear to me and the other technician whether it was checked when I arrived. the other technician checked it for me. More

Excellent Service Friendly and helpful staff. Knowledgable, professional service techs. Was greeted upon entry. Helpful staff that helped navigate the extended warranty Friendly and helpful staff. Knowledgable, professional service techs. Was greeted upon entry. Helpful staff that helped navigate the extended warranty that was purchased. It's always a pleasure to bring the vehicle in and have the staff help. More

Considerate and helpful Overall, the service manager and assistant manager were helpful and considerate. To avoid additional inconvenience, they provided a loaner car.I have Overall, the service manager and assistant manager were helpful and considerate. To avoid additional inconvenience, they provided a loaner car.I have had a problem with head and tail lights going out. They were not able to determine whether there is a systemic issue--but they tried. One of the challenges is actually reaching the person I needed to talk with, we played phone tag which is time-consuming for all of us. More

Great service at a good price We just made a 1400 mile trip with three dogs in the car, so to say it needed to be freshened up is an understatement. They got me in and out quicker We just made a 1400 mile trip with three dogs in the car, so to say it needed to be freshened up is an understatement. They got me in and out quicker than I had expected, and the price was beyond fair. Not to mention that our car looks and smells like new again! Thank you for the great experience! More

Clean, accommodating, and professional I made a service appointment the morning of scheduled service. I was greeted upon entry with friendly and helpful personnel. The walk around my vehicl I made a service appointment the morning of scheduled service. I was greeted upon entry with friendly and helpful personnel. The walk around my vehicle before service brought up some concerns I wasn’t even aware of. The service staff went above and beyond my expectations. I will be using this service center for all of my vehicles. More

6000 mile oil change I was told to just come in on Friday. I enjoy the service dept. because they are very Courteous, The waiting area is comfortable, Within an hour my se I was told to just come in on Friday. I enjoy the service dept. because they are very Courteous, The waiting area is comfortable, Within an hour my service provider approached with my keys, the car was washed and ready. Its always a pleasure and that is why I deceided to lease my car from this dealership. Plus fast service that makes my car run like new. More