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Ken Ganley Subaru Wickliffe - Service Center
Wickliffe, OH
350 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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350 Reviews of Ken Ganley Subaru Wickliffe - Service Center
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March 17, 2023
Wait time of 3 hours for service with appointment was excessive. The waiting room emptied twice. Unknown to me the car had been ready for at least 25 minutes without notice. Service rep said he was bogg excessive. The waiting room emptied twice. Unknown to me the car had been ready for at least 25 minutes without notice. Service rep said he was bogged down with paperwork. No problem was found with transmission. However, unreported shield rattle became worse as well as new acceleator studdering. I would not like to return to this uncaring place which appears to have scheduling problems. More
by Loriroy1
Employees Worked With
March 14, 2023
Made an appointment and brought my car in for its first oil change and service. Was very quick and organized, the service staff answered all of my questions about the service and upgrades I am considering. oil change and service. Was very quick and organized, the service staff answered all of my questions about the service and upgrades I am considering. More
by sparks
Employees Worked With
March 07, 2023
Everyone working at this dealership is exceptionally kind and courteous. The sales staff keep in contact throughout the process and I find that to be a plus. and courteous. The sales staff keep in contact throughout the process and I find that to be a plus. More
by Louis
Employees Worked With
I don't remember his name
February 21, 2023
I purchased 4 new tires on Friday. I got there early for a 10am appointment and Craig helped get me checked in. I picked up the car on Saturday since they needed more time to complete I got there early for a 10am appointment and Craig helped get me checked in. I picked up the car on Saturday since they needed more time to complete the work. The printout of the wheel alignment was not attached to the billing paperwork, nor was the free tire rotation coupon book. The service person on Saturday located the coupon book, but said I needed to contact Craig about the missing alignment paperwork. I left a message on Craig's line yesterday morning and have not yet heard back. I would like proof that the alignment was completed. This facility does good work, but it appears they overschedule for the service staff they have. The people are freindly and I plan to keep going there, I will just add time to when they say it will be ready. More
by peachymjr
Employees Worked With
February 20, 2023
As Always the service was very good. Service charges are fair. Especially Craig Hatcher is excellent! Service charges are fair. Especially Craig Hatcher is excellent! More
by danstevens361
Employees Worked With
February 15, 2023
Standard service was done well. The oil change, tire rotation, change of engine and cabin filters was serviced in then time and at the price planned. Service representative showed c The oil change, tire rotation, change of engine and cabin filters was serviced in then time and at the price planned. Service representative showed courtesy while answering my questions. More
by charlesdoud
Employees Worked With
Oscar Kasmbale, Josh Nossan
February 09, 2023
A call to the Service Department 3 days ago resulted in an appointment to get 4 new tires and a wheel alignment at a convenient day and time for me. The Parts Department gave me a price for the tires over an appointment to get 4 new tires and a wheel alignment at a convenient day and time for me. The Parts Department gave me a price for the tires over the phone and confirmed their availability. Today upon arrival for my appointment Service Advisor Josh Nassan met me and initiated the service, sending me to the lounge where I could have a cup of coffee and wait for the work to be completed. In slightly over 2 hours the work, including wheel alignment and complementary car wash were completed and I was on my way! Outstanding! More
by gmskerritt
Employees Worked With
Josh Nassan
February 07, 2023
A very easy, efficient and good maintenance service. They have good records and do not do more than needed. In and out in very reasonable time. Very comfortable waiting area and good coffee! They have good records and do not do more than needed. In and out in very reasonable time. Very comfortable waiting area and good coffee! More
by nancymcdonaldconnell
Employees Worked With
