Ken Ganley Subaru Wickliffe - Service Center

Treasured Sunglasses Found!!! While at Ganley Subaru East, Friday, January 11th, I managed to lose a pair of my very, very favorite sunglasses. I contacted the dealership, when I While at Ganley Subaru East, Friday, January 11th, I managed to lose a pair of my very, very favorite sunglasses. I contacted the dealership, when I discovered my loss; but you know how things like this go...you hope for the best, but at the same time, you realize that the likelihood is that your sunglasses are gone...you realize that if someone spotted your prized glasses, he or she would probably just keep them. Well, at Ganley Subaru East, when Brad Lunar was informed of my loss, he scoured the dealership, at first, without any luck...yet, he continued to check, trying to locate my glasses. Low and behold, Franco, an employee at Ganley Subaru East had found my glasses, on the floor where I apparently had dropped them. Franco turned my glasses into the cashier, and when Brad's search took him to the cashier, there they were...safe and sound. Brad sent me a text with a picture of the glasses and the message: "Look what I found turned into cashier." I could hardly believe my good luck...I have to say that all of this helps to restore my faith in our society...which is not always so honest and kind. I think the fact that Brad searched for my glasses and the fact that Franco turned in my glasses says a LOT about who these two gentlemen are, but it also says a LOT about the culture of Ganley Subaru East. Great people work at Ganley Subaru East; it truly is a special place where the cars AND the employees are both of the highest quality. More

Great Service! Craig was very friendly and knowledgeable. A loaner was provided to me immediately. My car was freshly washed and it was a quick in and out when I a Craig was very friendly and knowledgeable. A loaner was provided to me immediately. My car was freshly washed and it was a quick in and out when I arrived to pick up my vehicle. More

Service I called first thing in the morning and explained I heard a noise in the rear of the car and thought it might be the brakes. They too k me within 30 I called first thing in the morning and explained I heard a noise in the rear of the car and thought it might be the brakes. They too k me within 30 minutes. I was greeted by a friendly service person, Giovanni and he showed me the problem and how to recognize worn routers. The work was under warranty which made me very happy, They finished my car within an hour and delivered it to me washed and clean. I will return to Ganley for any future needs. Jan More

Amazing service Quick and easy oil change! The service department were very helpful to make sure I got in and it to make it to an appointment! Everyone is very nice Quick and easy oil change! The service department were very helpful to make sure I got in and it to make it to an appointment! Everyone is very nice and friendly More

Great Service experience Giovanni always puts his customers first, and takes the time to explain things, talk through options, and be there as a caring resource. I am loyal t Giovanni always puts his customers first, and takes the time to explain things, talk through options, and be there as a caring resource. I am loyal to Ganley Subaru East service because of Giovanni ‘s excellent customer service and the ownership/ accountability he takes over his customer ‘s service experience. More

Ganley Service Team took good care of my 2012 Outback! Craig worked with the service team to get my Outback road tested for an annoying rattle and got the repairs done and car back the same day. Craig cal Craig worked with the service team to get my Outback road tested for an annoying rattle and got the repairs done and car back the same day. Craig called to explain the repairs needed and patiently answered all my questions. The dealership offered a complimentary car to use for the day while the repairs were being done. Overall, the appointment went well and the annoying rattle is gone! The cashier was courteous and efficiently processed a Costco discount that applied to the total repair bill. The loaner car was a Forester and was clean and fun to drive. In fact it prompted me to ask Paul of the sales staff about possible trade-in of my 2012 Outback! More

Fast friendly Everything was hassle free and professional the waiting area was comfortable the coffee was good.The employees went out of their way to make sure I wa Everything was hassle free and professional the waiting area was comfortable the coffee was good.The employees went out of their way to make sure I was satisfied.The work that was copleted was explained well. More