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Ken Ganley Subaru Wickliffe - Service Center

Wickliffe, OH

4.9
303 Reviews

303 Reviews of Ken Ganley Subaru Wickliffe - Service Center

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November 12, 2024

I have been going to this dealership since 2010. They are always professional thorough and accommodating. I have bought four cars from them over the years and the new car service is wonderful as wel More

by Nick
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Caja
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 13, 2024 -

Ken Ganley Subaru Wickliffe responded

Nick, thank you for your continued trust in Ken Ganley Subaru Wickliffe! We're delighted to hear that Jason and our team have consistently provided excellent service over the years. We appreciate your recommendation and look forward to continuing to serve you in the future!

November 11, 2024

Great customer service along with mechanical service. Joe Vitale did a great job taking care everything More

by Petrac4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Vitale
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 12, 2024 -

Ken Ganley Subaru Wickliffe responded

Petra, we're delighted to hear that Joe Vitale provided you with excellent service at Ken Ganley Subaru Wickliffe. Thank you for the kind words!

November 09, 2024

Giovanni was very friendly and courteous. He explained everything to me and arranged for a ride home. The whole process was as smooth as could be. My only complaint is that it was not under w More

by Crpace1619
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Giovanni
Nov 11, 2024 -

Ken Ganley Subaru Wickliffe responded

Thank you for sharing your experience with us at Ken Ganley Subaru Wickliffe. We're glad to hear Giovanni provided friendly and courteous service, but we're sorry about the confusion regarding your warranty coverage. We appreciate your feedback and will use it to improve our services moving forward. If there's anything else we can do, please let us know!

Nov 12, 2024 -

Ken Ganley Subaru Wickliffe responded

Hello, thank you for taking the time to leave us feedback about your experience with us. Thanks for bringing this matter to our attention. We would like to get more details about this; please reach out to us at your earliest convenience at (440) 585-1000.

November 04, 2024

Very professional service team. Although I didn’t purchase my Forester from this Ganley franchise, they were more than happy to help with my repair. More

by Mar
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Caja
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 05, 2024 -

Ken Ganley Subaru Wickliffe responded

Hi Mar, we're delighted to hear that our service team at Ken Ganley Subaru Wickliffe could assist you with your Forester. We look forward to serving you again! Safe travels!

Nov 06, 2024 -

Ken Ganley Subaru Wickliffe responded

Hello Mar, thank you; we appreciate your feedback! We can't wait to see you again, have a great day.

October 31, 2024

Three previous Detailings done here were exceptional. This time three items were overlooked: 1. Truck bed was not cleaned 2. Driver side mirror covered in water spots 3. Inside bottom area of driver More

by Bill
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Darren Beck
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 04, 2024 -

Ken Ganley Subaru Wickliffe responded

Bill, thank you for the feedback about your recent experience. We appreciate you bringing these items to our attention and will make sure they get addressed with the appropriate members of our team. Thanks again and we look forward to providing you with a full five-star experience next time! - Ken Ganley Subaru Wickliffe

October 29, 2024

Just used Ken Ganley for service on my Outback. Everyone that I dealt with was very nice and supportive. Thank you! More

by kjones282
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Caja
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 30, 2024 -

Ken Ganley Subaru Wickliffe responded

Thank you for choosing Ken Ganley Subaru Wickliffe for your Outback's service! We're glad to hear our team provided a supportive experience. We appreciate the feedback and look forward to assisting you again in the future!

October 27, 2024

I bought my first Subaru Ken Ganley in Wickliffe five years ago and I will only be buying Subarus in the future! They are the most reliable and well built vehicle out there and I get great gas mileage. More

by Mary Ann Hanicak
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Franco Lanese
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 28, 2024 -

Ken Ganley Subaru Wickliffe responded

Mary Ann, we're delighted to hear about your loyalty and satisfaction with Ken Ganley Subaru Wickliffe! Our team is committed to providing excellent service and ensuring you have a great experience. Thank you for choosing us as your go-to Subaru dealership!

October 21, 2024

Everyone was very friendly. When in for express service, initially said 1 1/2 hours. Did it in 45 minutes. Debris from check of cabin filter was left on the floor. Not bad but I More

by Mike.bruner308
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Franco Lanese
4.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 23, 2024 -

Ken Ganley Subaru Wickliffe responded

Mike, thank you for the review. It's great to hear that our team at Ken Ganley Subaru Wickliffe was friendly and efficient during your visit. We appreciate your feedback regarding the debris and will make sure it gets shared with the team so we can improve in this area moving forward. Thanks again!

Oct 25, 2024 -

Ken Ganley Subaru Wickliffe responded

Hi, thank you for your feedback. We are sorry that your experience at Ken Ganley Subaru Wickliffe did not meet your expectations. We would like to discuss this matter further to help address your concerns to the best of our abilities. Someone from our dealership will be reaching out to you very soon to address the issues. Thank you again for your feedback. It helps us to get even better.

October 20, 2024

Great service better than expected. Will be using them in the future very friendly staff More

by npdbox
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Serge Akilimali
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 21, 2024 -

Ken Ganley Subaru Wickliffe responded

Thank you for giving our Ken Ganley Subaru Wickliffe team the opportunity to earn your business! We appreciate your kind comments and look forward to seeing you again in the future. Take care!

October 18, 2024

Everyone is very friendly, helpful and knowledgeable. Customer service and sales staff are wonderful. I've had 3 Imprezas, great value for the price. Amazing quality, comfort, fun to drive, lots of safet More

by Lisalawerence
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandon, Cristian Visali
Oct 18, 2024 -

Ken Ganley Subaru Wickliffe responded

Lisa, thank you for sharing your experience with us at Ken Ganley Subaru Wickliffe! We're delighted to hear that our team has consistently provided friendly and knowledgeable service. Enjoy driving your Impreza, especially during the winter months!

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