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Ken Ganley Subaru Wickliffe - Service Center

Wickliffe, OH

4.9
318 Reviews

318 Reviews of Ken Ganley Subaru Wickliffe - Service Center

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December 10, 2024

The service was excellent. My computer software was updated in my car. The only thing I would suggest is to have the technician go over the software updates with the customer. More

by louise.strauss
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandon Beck - excellent service!
Dec 10, 2024 -

Ken Ganley Subaru Wickliffe responded

Louise, thank you for your feedback! We're glad to hear you had an excellent service experience at Ken Ganley Subaru Wickliffe. We appreciate your suggestion and will consider it for future improvements. Safe driving!

December 07, 2024

Friendly service and good customer service. Saleswoman Allie five stars. Overall pleasant experience buying a new car. More

by Stefanbergant
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Annette Wagoner- Salvatore
4.0
This rating includes all reviews, with more weight given to recent reviews.
Joe Vitale
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 08, 2024 -

Ken Ganley Subaru Wickliffe responded

Hello, we're happy you found our staff to be so supportive during your experience here at Ken Ganley Subaru Wickliffe. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

December 05, 2024

Came for an oil change and tire rotation, everything was great from the time I pulled in and exited. Friendly staff and good coffee! I was out by the time promised! Thank you, Scott More

by Scott
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Vitale
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 06, 2024 -

Ken Ganley Subaru Wickliffe responded

Scott, we're delighted to hear that your visit for an oil change and tire rotation went smoothly at Ken Ganley Subaru Wickliffe. Our team is always here to provide friendly service and good coffee! Thanks for the kind words!

November 30, 2024

Everyone that I encountered were friendly, courteous, and professional. The service performed on my vehicle was completed in a timely manner. I was pleased with my experience there. More

by yusuf_mujahid
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Franco Lanese
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 02, 2024 -

Ken Ganley Subaru Wickliffe responded

Hi, we are very happy we could provide you with a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

November 26, 2024

I have bought 2 cars from this dealership and so has another member of my family and have been extremely satisfied in the buying process and any maintenance. Everyone has been courteous and helpful on More

by Jclair424
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Franco Lanese
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 27, 2024 -

Ken Ganley Subaru Wickliffe responded

Thank you for your continued trust in Ken Ganley Subaru Wickliffe! We're delighted to hear that both you and your family have had satisfying experiences with our team. We look forward to assisting you on future visits!

November 23, 2024

It is a good dealership. The service man I had today was great - the last one not so much. More

by J hoppert
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandon
Nov 25, 2024 -

Ken Ganley Subaru Wickliffe responded

Hello there, we appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day! Take care!

November 23, 2024

SIMPLY THE BEST SERVICE DEPARTMENT! !! Kindness abounds! I’m SO grateful. Thank you so much! More

by stevenedie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Franco Lanese
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joe Vitale
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 25, 2024 -

Ken Ganley Subaru Wickliffe responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Ken Ganley Subaru Wickliffe! Please don't hesitate to reach out if there's anything additional we can do for you.

November 21, 2024

As always, excellent service! Timely status updates and notifications of issues. The Ganley service department is highly recommended. More

by snydercraig860
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Caja
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 21, 2024 -

Ken Ganley Subaru Wickliffe responded

Thank you for the glowing review! We're delighted to hear that our service team at Ken Ganley Subaru Wickliffe provided timely updates and excellent care. We appreciate your recommendation and look forward to serving you again in the future!

November 21, 2024

Service staff is friendly, courteous and always professional. They explain what they will do and advise, but do not oversell additional services that may be needed. More

by 1st Timer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Franco Lanese
5.0
This rating includes all reviews, with more weight given to recent reviews.
Annette Wagoner- Salvatore
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Giovanni
Nov 21, 2024 -

Ken Ganley Subaru Wickliffe responded

We're delighted to hear that our service staff at Ken Ganley Subaru Wickliffe provided a friendly and professional experience without any pressure. Thank you for sharing your positive feedback!

November 17, 2024

Friendly and helpful. Easy to schedule online. Nice waiting area, including play area for kids. More

by joanbutton
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I don't recall name
Nov 19, 2024 -

Ken Ganley Subaru Wickliffe responded

Hello, we appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

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