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Ken Ganley Subaru Wickliffe - Service Center

Wickliffe, OH

4.9
319 Reviews

319 Reviews of Ken Ganley Subaru Wickliffe - Service Center

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January 30, 2023

I was in the Service Department for a 60,000 mile check up on my 2017 Forester. The service was done on time and the staff was pleasant. They contacted me ( As they said they would) after the inspection it More

by raylsr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Larry Clement
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 02, 2023 -

Ken Ganley Subaru Wickliffe responded

Hi, thank you again for taking the time to let us know how we did. We hope you have a great day!

Feb 02, 2023 -

Ken Ganley Subaru Wickliffe responded

Hi, thank you again for taking the time to let us know how we did. We hope you have a great day!

Feb 03, 2023 -

raylsr responded

I brought my 2021 Forester in for a oil change. Larry and the others were all professional and courteous. I was able to get out in about an hour. Very well done. Thanks to all at Ganley Subaru of Wickliffe, Ohio.

January 25, 2023

I am always impressed by how smoothly things run. As well as how everyone is very helpful. I would especially like to mention Joe Vitale. I am always a little nervous when I come in for service. Toda More

by daughterofsonny
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Vitale
Jan 27, 2023 -

Ken Ganley Subaru Wickliffe responded

Hi, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! Our team is available should you require any extra help.

January 18, 2023

Realizing that the service would take longer than the time needed for an oil change, they provided me with a ride home and then back to the dealership to pick up my car. Luckily they discovered a screw i More

by N_hartman66
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Larry Clement
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 20, 2023 -

Ken Ganley Subaru Wickliffe responded

Hi, we're happy to hear you had such a positive experience with our team! Please let us know if there is anything else we can do for you; we are more than happy to help!

January 12, 2023

Service advisor, Joshuah Nassan, great to work with. The Subaru Wickliffe team is always top notch. They keep you updated every step of the way and provide professional friendly service. As a bonus, More

by rodneybarbara01
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Craig Hatcher
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joshuah B Nassan
Jan 17, 2023 -

Ken Ganley Subaru Wickliffe responded

Hi, in order to deliver the best experience possible, we try to set high expectations for ourselves. We're so glad to receive your positive review. We hope you continue to choose us for all your automotive needs! Take care!

January 09, 2023

Have been with this branch for a while. They are trustful and professional. I would recommend to any subaru owners. More

by SubaruLife
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Craig Hatcher
5.0
This rating includes all reviews, with more weight given to recent reviews.
Franco Lanese
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jason Caja
5.0
This rating includes all reviews, with more weight given to recent reviews.
Erica Caja
5.0
This rating includes all reviews, with more weight given to recent reviews.
Serge Akilimali
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Velez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Campoletti
5.0
This rating includes all reviews, with more weight given to recent reviews.
Larry Clement
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Phil Almas, Lourdevic Delva
Jan 11, 2023 -

Ken Ganley Subaru Wickliffe responded

Hello, we're happy to hear you had such a positive experience with our team! If you have any further questions, please give us a call. We're always happy to help!

Jan 11, 2023 -

Ken Ganley Subaru Wickliffe responded

Hello, we're happy to hear you had such a positive experience with our team! If you have any further questions, please give us a call. We're always happy to help!

January 06, 2023

Great service from Subaru Wickliffe, as usual. They always go above & beyond. Very professional, friendly & explain everything that's being done. My Crosstrek got it's 1st annual check, everything More

by GB
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe
Jan 08, 2023 -

Ken Ganley Subaru Wickliffe responded

Hello, we're happy to hear you had such a positive experience with our team! If you have any further questions, please give us a call. We're always happy to help!

January 05, 2023

Manager and staff Exceeded expectations, friendly, efficient and professional Vehicle looks great! Service report detailed More

by bobbyo51
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Larry Clement
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jennifer T
Jan 07, 2023 -

Ken Ganley Subaru Wickliffe responded

Hello, we're happy to hear you had such a positive experience with our team! We look forward to your next visit! Take care!

January 04, 2023

I took my car to get a new serpentine belt replaced because my vehicle was overdue. I requested the service dept to check my wheel hubs and front brakes because I heard metal on metal scraping when I d More

by ireynolds
Recommend Dealer
Yes
Employees Worked With
Jason Caja
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 05, 2023 -

Ken Ganley Subaru Wickliffe responded

Hi, thank you for your kind words! We're happy we could help. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

December 30, 2022

The service department staff are polite, professional and were well prepared for my service visit. They were fully aware of the vehicles service history. Their forecast for the required maintenance was accu More

by Mandthilston
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Franco Lanese
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 02, 2023 -

Ken Ganley Subaru Wickliffe responded

Hi, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! Our team is available should you require any extra help.

Jan 02, 2023 -

Ken Ganley Subaru Wickliffe responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Ken Ganley Subaru Wickliffe! If you have any further questions, please give us a call. We're always happy to help!

December 29, 2022

I've leased a few cars from Ken Ganley and they're always super nice and get me what I need. I was in for service this last time. They were prompt, courteous and efficient. Joe was very friendly. More

by J. Buck
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe
Dec 30, 2022 -

Ken Ganley Subaru Wickliffe responded

Hi, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! We hope you continue to choose us for all your automotive needs! Take care!

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