Ken Ganley Subaru Wickliffe - Service Center

Excellent service and Jason kept us updated while we waited in the lounge. Thanks again. waited in the lounge. Thanks again. More

The service department at Ken Ganley is top notch. They are well organized, kind and honest They are well organized, kind and honest More

Sales: When I purchased my Ascent 2 years ago, the sales process was very quick and smooth. I saw it online that morning, reached out, and quickly got a call back to set up an appointment to test drive. I w process was very quick and smooth. I saw it online that morning, reached out, and quickly got a call back to set up an appointment to test drive. I was able to complete my test drive, financing, and down payment all on my lunch break, so that process was not long at all. Since I had to go back to work, they got everything together so my car ready for me to pick up after I was done with work. Very efficient process. They also scheduled an appointment with me and my husband 2 weeks after the purchase to my vehicle features and answer any questions that may have come up since the purchase. Service: Everyone in general is pretty friendly, but Jason is my service manager and is always a pleasure to work with. He takes care of my needs and there is always good conversation. If he's ever had a bad day, I haven't seen it as he always has a smile on his face. More

Employees were helpful and knowledgeable. Setting up service appointment was easy. I appreciate the loaner car at no charge. Setting up service appointment was easy. I appreciate the loaner car at no charge. More

I arrived at the dealership after having my battery jumped two mornings in a row! My leased car is only 10 months old with under 6000 miles. I did not have much time, but Craig took me in rapidly & the jumped two mornings in a row! My leased car is only 10 months old with under 6000 miles. I did not have much time, but Craig took me in rapidly & the battery checked ok. No replacement at this time. I only hope it doesn’t happen again. Service was outstanding. My salesman even got involved & I made my appointment. Thank you Ganley Subar! More

Attentive listening, clear explanations and solid advice have been distinctive features in my dealings with Jason Caja. have been distinctive features in my dealings with Jason Caja. More

My experience was excellent! !!. Joe was the best and the work was timely done and Joe kept me informed thoughout the service. !!. Joe was the best and the work was timely done and Joe kept me informed thoughout the service. More

Staff was very courteous and helpful and took into consideration my work schedule as far as getting my car fixed and returning loaner car consideration my work schedule as far as getting my car fixed and returning loaner car More

The service department is excellent. Jason is a jewel he kept me apprised of everything! Jason is a jewel he kept me apprised of everything! More

Wait time of 3 hours for service with appointment was excessive. The waiting room emptied twice. Unknown to me the car had been ready for at least 25 minutes without notice. Service rep said he was bogg excessive. The waiting room emptied twice. Unknown to me the car had been ready for at least 25 minutes without notice. Service rep said he was bogged down with paperwork. No problem was found with transmission. However, unreported shield rattle became worse as well as new acceleator studdering. I would not like to return to this uncaring place which appears to have scheduling problems. More