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Ken Ganley Subaru Wickliffe - Service Center

Wickliffe, OH

4.9
319 Reviews

319 Reviews of Ken Ganley Subaru Wickliffe - Service Center

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April 18, 2023

I was treated very well. The service staff was very helpful and informative. They went above and beyond to help take car of my car issue. Very kind. More

by jamessekerak55
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Caja
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 19, 2023 -

Ken Ganley Subaru Wickliffe responded

We're glad we could make this a quick and easy visit, James! We look forward to providing five-star care again next time! Thank you! - Ken Ganley Subaru Wickliffe

April 17, 2023

They were so kind and efficient, talked me through everything and made sure I was satisfied with the service. More

by EDENPECHA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Craig Hatcher
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 18, 2023 -

Ken Ganley Subaru Wickliffe responded

Thank you for sharing your positive experience with the Ken Ganley Subaru Wickliffe team! We appreciate your business and hope we have the privilege of working with you again in the future!

April 17, 2023

Jason explained exactly what would be done. The work was done in a timely manner. I will return. More

by LYNETTE.KOCAB
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Caja
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 18, 2023 -

Ken Ganley Subaru Wickliffe responded

We're glad Jason helped explain the work your vehicle needed, Lynette! We hope you come back when your next service is due and appreciate the great five-star review! Thank you so much! - Ken Ganley Subaru Wickliffe

April 17, 2023

The service @ Ganley Subaru is always very good. I also appreciate the professionalism i receive while dealing with Craig Hatcher. He is Awesome! Thx John V More

by JVELOTTA
Recommend Dealer
Yes
Employees Worked With
Craig Hatcher
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 18, 2023 -

Ken Ganley Subaru Wickliffe responded

John, we're glad you enjoyed your experience with us here at Ken Ganley Subaru Wickliffe! It's great to know you enjoyed working with Craig Hatcher and that you appreciated the professionalism he provided! Thank you for your kind words and we hope to see you again soon!

April 16, 2023

Everything was good except duration of buying. It took almost 5 hours but i hope next time will be shorter More

by Alex
Recommend Dealer
Yes
Employees Worked With
Crissy Faught
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jim Gentile
Apr 18, 2023 -

Ken Ganley Subaru Wickliffe responded

Thank you for the review and feedback, Alex. We appreciate you trusting Ken Ganley Subaru Wickliffe with your business and hope we have the opportunity to provide you with a more efficient experience next time. Take care!

April 16, 2023

Ganley East Subaru provided quick and efficient service. East to phone and get an appointment. More

by Ddack
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Caja
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 18, 2023 -

Ken Ganley Subaru Wickliffe responded

We appreciate you leaving us such kind feedback! Our team loves to know you had a positive experience and look forward to seeing you again! Thank you! - Ken Ganley Subaru Wickliffe

April 14, 2023

I was met with courtesy and my car was serviced in a timely manner- they even washed it ! More

by lpmcneeley
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Craig Hatcher
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 17, 2023 -

Ken Ganley Subaru Wickliffe responded

Thank you for trusting the Ken Ganley Subaru Wickliffe team with your vehicle! We appreciate the kind feedback about your visit and hope you won't hesitate to reach out if we can be of service again in the future!

April 14, 2023

The quality of the service department at Ken Ganley Subaru Wickliffe keeps me coming back year after year, keeping my 2020 Forester in tip top shape. More

by killeen
Recommend Dealer
Yes
Employees Worked With
Darren Beck
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 17, 2023 -

Ken Ganley Subaru Wickliffe responded

Killeen, We appreciate you leaving the five-star review! We are thrilled to hear that our service department has earned your trust and kept your 2020 Subaru Forester in great shape! We appreciate your loyalty to Ken Ganley Subaru Wickliffe and look forward to seeing you again soon! Thank you!

April 08, 2023

I'm specifically writing a review about Joe Vitale, who is the most professional Service Advisor I've ever worked with. He builds trust with his customers through excellent communication, listening, and al More

by Eagan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Vitale
Apr 13, 2023 -

Ken Ganley Subaru Wickliffe responded

Thanks for the five stars! We're glad to hear that Joe and the rest of the crew here at Ken Ganley Subaru Wickliffe could assist you during your service appointment with us. We hope to continue to see you back for all of your future automotive needs!

April 08, 2023

I trust the Ken Ganley service department to keep my Legacy in tip top shape. They have not let me down. More

by JACQUELIN B VAIGL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josh Hassan
Apr 13, 2023 -

Ken Ganley Subaru Wickliffe responded

Hi Jacquelin, thanks for the five stars! We're glad to hear that your service appointment here at Ken Ganley Subaru Wickliffe was such a positive one. We hope to see you back for all of your future auto needs!

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