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Ken Ganley Subaru Wickliffe - Service Center

Wickliffe, OH

4.9
303 Reviews

303 Reviews of Ken Ganley Subaru Wickliffe - Service Center

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April 27, 2023

Everyone was extremely helpful I felt like the team was on my side trying to get the deal done. I felt respected and that no one took advantage of me in any way, it felt like a completely mutual deal. Chri More

by EION.SIMONELLI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cristian Vasile
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jim Gentile
Apr 28, 2023 -

Ken Ganley Subaru Wickliffe responded

Eion, We're glad Christian was able to provide knowledgeable and friendly service to make the process smooth and efficient for you. Thank you for your recommendation and for choosing us for your automotive needs! - Ken Ganley Subaru Wickliffe

May 01, 2023 -

Ken Ganley Subaru Wickliffe responded

Hello, we appreciate you taking the time to leave us this feedback. Please let us know if there is anything else we can do for you; we are more than happy to help!

April 27, 2023

Always a great experience. I can set up my appointment and receive progress reports and questions via text which makes my life so much easier. This is the second time I have More

by jujub17
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Craig Hatcher
5.0
This rating includes all reviews, with more weight given to recent reviews.
Annette Wagoner- Salvatore
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 28, 2023 -

Ken Ganley Subaru Wickliffe responded

Our team at Ken Ganley Subaru Wickliffe is thrilled to know that our text updates and detailing service made your life easier. Thank you for taking the time to share your feedback and for choosing us to service your vehicle. Craig will be happy to hear your kind words!

May 01, 2023 -

Ken Ganley Subaru Wickliffe responded

Hi, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

April 26, 2023

Joe Vitale took care of me from the time I pulled my Subaru into the service area until I left. I was very happy with my experience there and will definitely return when I need service done. You’re lu More

by MrPao
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Vitale
Apr 28, 2023 -

Ken Ganley Subaru Wickliffe responded

Hi, we're happy you found our staff to be so supportive during your experience here at Ken Ganley Subaru Wickliffe. If you have any further questions, please give us a call. We're always happy to help!

April 24, 2023

Ken Ganley Subaru's waiting area is exceptional. The staff our very pleasant and the service department is informative and do a good job. More

by Kathleen216
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Caja
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joe (was stationed at the service desk when we arrived. He was excellent
Apr 26, 2023 -

Ken Ganley Subaru Wickliffe responded

Thank you for trusting the Ken Ganley Subaru Wickliffe team with your service needs, Kathleen! We appreciate your business, as well as your kind comments, and look forward to seeing you next time!

April 23, 2023

Dealt w ganley since 2019 offering positive review of their service glad to help me More

by RFWALTERIH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Craig Hatcher
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jason Caja
4.0
This rating includes all reviews, with more weight given to recent reviews.
Serge Akilimali
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Phil Almas
Apr 25, 2023 -

Ken Ganley Subaru Wickliffe responded

Thank you for trusting the Ken Ganley Subaru Wickliffe team with your service needs! We're truly grateful for all of your support over the past few years and look forward to serving you for many more. Take care!

Apr 26, 2023 -

Ken Ganley Subaru Wickliffe responded

Hi, thank you for taking the time to leave a review for us at Ken Ganley Subaru Wickliffe. We're happy we could meet your expectations! We hope to be of service to you again in the future. Best wishes, Ken Ganley Subaru Wickliffe

April 23, 2023

Awesome team, swift response, immaculate service, dependable, clean premises, not to forget good coffee in the waiting area. More

by SURYA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Franco Lanese
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 25, 2023 -

Ken Ganley Subaru Wickliffe responded

Thank you for the wonderful feedback! We appreciate you visiting us here at Ken Ganley Subaru Wickliffe and look forward to seeing you again next time!

Apr 26, 2023 -

Ken Ganley Subaru Wickliffe responded

Surya, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Ken Ganley Subaru Wickliffe. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

April 23, 2023

Joe got me checked in got the work completed as quickly as possible. Thanks to the team for the 30k check up. Looking forward to many years with our Forester. More

by WALTERK8088
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe in Service
Apr 25, 2023 -

Ken Ganley Subaru Wickliffe responded

Thank you for trusting Ken Ganley Subaru Wickliffe with your Forester's 30k service, Walter! Joe & the team appreciate your kind feedback and look forward to seeing you again next time!

Apr 26, 2023 -

Ken Ganley Subaru Wickliffe responded

Hi, thank you for your kind review; we are happy to pass along your comments to Joe here at Ken Ganley Subaru Wickliffe! Please don't hesitate to reach out if there's anything additional we can do for you.

April 22, 2023

I received excellent service and the staff kept me informed on the work being done. More

by BOBANDLYN73
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don’t remember names.
Apr 24, 2023 -

Ken Ganley Subaru Wickliffe responded

We're so happy to help! Thank you for trusting Ken Ganley Subaru Wickliffe with your vehicle!

April 22, 2023

Nice, friendly, helpful even AFTER you've bought your car. They believe in customer satisfaction. I would buy another car from them. More

by JANIE91653
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josh Nossan
Apr 25, 2023 -

Ken Ganley Subaru Wickliffe responded

Thank you for the kind review! We're honored to receive your support and look forward to working with you again in the future. Take care! - The Ken Ganley Subaru Wickliffe Team

Apr 26, 2023 -

Ken Ganley Subaru Wickliffe responded

Hi, we're glad you had such a wonderful experience with us! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!

April 22, 2023

Polite and easy to work with. Work was done in a neat manner. Kept me informed on progress. More

by ALEXANDERLGUBA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Craig Hatcher
5.0
This rating includes all reviews, with more weight given to recent reviews.
Annette Wagoner- Salvatore
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chris Grad - great, Phil Almas
Apr 25, 2023 -

Ken Ganley Subaru Wickliffe responded

Thanks for sharing your experience, Alexander! We appreciate you trusting the Ken Ganley Subaru Wickliffe team with your vehicle and hope you won't hesitate to reach out if we can be of service again in the future!

Apr 26, 2023 -

Ken Ganley Subaru Wickliffe responded

Hi, we are very happy we could provide you with a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

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