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Ken Ganley Subaru Wickliffe - Service Center

Wickliffe, OH

4.9
303 Reviews

303 Reviews of Ken Ganley Subaru Wickliffe - Service Center

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May 11, 2023

Kish Josh Josh was friendly and very thorough. The dealership is always clean and inviting. More

by TT71@ATT.NET
Recommend Dealer
Yes
May 11, 2023 -

Ken Ganley Subaru Wickliffe responded

Hi, we're happy you found our staff to be so supportive during your experience here at Ken Ganley Subaru Wickliffe. If you have any further questions, please give us a call. We're always happy to help!

May 11, 2023

Very good. Very kind always treats me with respect. Service is great Very very good More

by LGDEMARIO@GMAIL.COM
Recommend Dealer
Yes
May 12, 2023 -

Ken Ganley Subaru Wickliffe responded

Hi, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help!

May 11, 2023

The young man who took care of me was great! I received no acknowledgment waiting at the front desk though - the guys behind the desk don't even look up More

by KMC817@GMAIL.COM
Recommend Dealer
Yes
May 12, 2023 -

Ken Ganley Subaru Wickliffe responded

We appreciate your feedback, and we're so glad to hear that our team member was great! However, we apologize for the lack of acknowledgment received at the front desk. We will ensure that this does not happen again in the future. Thank you for choosing Ken Ganley Subaru Wickliffe for your service needs.

May 13, 2023 -

Ken Ganley Subaru Wickliffe responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Ken Ganley Subaru Wickliffe! If you have any further questions, please give us a call. We're always happy to help!

May 10, 2023

Great communication with fast, easy, and efficient service. All correspondence was professional, and Jason made me feel at ease at all times. More

by Dwhiester@gmail.com
Recommend Dealer
Yes
Employees Worked With
Jason
May 11, 2023 -

Ken Ganley Subaru Wickliffe responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Ken Ganley Subaru Wickliffe! If you have any further questions, please give us a call. We're always happy to help!

May 10, 2023

Good It was just an oil change took a little longer than I expected. I liked the coupon for a discount on the oil change. More

by USCG.AUX.RON.B
Recommend Dealer
Yes
May 11, 2023 -

Ken Ganley Subaru Wickliffe responded

Hi, we appreciate your positive review about your recent experience with us! If you have any further questions, please give us a call. We're always happy to help!

May 07, 2023

They did a good job. It took longer than I expected but it wasn't a problem and I would prefer that to a sloppy job More

by TDP16213@SBCGLOBAL.NET
Recommend Dealer
Yes
May 09, 2023 -

Ken Ganley Subaru Wickliffe responded

We're grateful for your generous rating and kind words! We believe in doing the job right the first time and are glad you feel taken care of here! Thank you for being a Ken Ganley Subaru Wickliffe customer!

May 10, 2023 -

Ken Ganley Subaru Wickliffe responded

Hello, we appreciate you taking the time to leave us this feedback. If you have any further questions, please give us a call. We're always happy to help!

May 07, 2023

Prompt and efficient. No. STOP!!!!!! Harassment. Lawsuit for invasion of privacy. Never going back to your dealership again. More

by Mandthilston
Recommend Dealer
Yes
Employees Worked With
Franco.
May 10, 2023 -

Ken Ganley Subaru Wickliffe responded

We are so disappointed to learn of this situation you have described. Please reach out to us when you have a chance so we can discuss your concerns in hopes of resolving this matter to your satisfaction. Sarah Lapuma Slapuma@ganleyauto.com (440) 585-1000

May 06, 2023

Swift service with a comfortable waiting room (and options for drop off with a driver to take me somewhere else while I wait). I always feel well-apprised of the issues my car has. More

by MBANK0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Caja
5.0
This rating includes all reviews, with more weight given to recent reviews.
Demetrius Carter
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 08, 2023 -

Ken Ganley Subaru Wickliffe responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Ken Ganley Subaru Wickliffe! If you have any further questions, please give us a call. We're always happy to help!

May 05, 2023

The work was completed in the time frame I was told it would take. I appreciated the Lyft shuttle to home and back to the dealership. More

by ROYJCALL@GMAIL.COM
Recommend Dealer
Yes
May 05, 2023 -

Ken Ganley Subaru Wickliffe responded

Thank you for sharing your review! We're happy that our team provided you with a stress-free service appointment! -Ken Ganley Subaru Wickliffe

May 04, 2023

The service department got me an appointment very quickly. I expected they were going to have the car for a few days but it was done much sooner. The shuttle service was a nice touch. More

by JTMURPHY51@AOL.COM
Recommend Dealer
Yes
Employees Worked With
Craig
May 08, 2023 -

Ken Ganley Subaru Wickliffe responded

We're thrilled to hear that our service department at Ken Ganley Subaru Wickliffe got you in and out quickly! We always strive to provide a convenient and efficient experience for our valued customers. Thank you for taking the time to share your feedback about our team!

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