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Ken Ganley Subaru Wickliffe
Wickliffe, OH
2,343 Reviews
Ken Ganley Subaru Wickliffe takes a great deal of pride in helping our customers with entire car buying experience, ensuring that it's the best you ever had. We've helped many drivers from the neighboring communities of Cleveland, Painesville, Willoughby and Bedford OH get into the Subaru or used car of their dreams.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 2,343 reviews
June 22, 2025
Ken was helpful, efficient, and easy to get a hold of with questions. He even offered to help with set up after the car purchase. with questions. He even offered to help with set up after the car purchase. More
by kathleen.aranavage
Employees Worked With
June 22, 2025
The Service staff are outstanding! I always feel that my Forester is in great hands. I always feel that my Forester is in great hands. More
by acook413
Employees Worked With
June 22, 2025
BUYER BEWARE: Ken Ganley Subaru in Wickliffe, Ohio My experience with this dealership has been nothing short of a nightmare. Sharing this as a warning to anyone considering buying a vehicle from them. I experience with this dealership has been nothing short of a nightmare. Sharing this as a warning to anyone considering buying a vehicle from them. I live in California and recently purchased a used 2013 Suzuki Kizashi Sport SLS, 56k miles, relying on their assurances that it was in "good running condition." They listed the vehicle at the highest value. I managed to negotiate a deal for them to fix a dent on the bumper, but only if I agreed to pay their inflated asking price. Little did I know, this would be the start of many problems. In just 10 days, I've encountered a slew of issues. On the very first day of receiving the vehicle, I discovered that the driver seat was defective and would not move forward or backward. This vehicle was a gift for my wife, and she had to use pillows to prop herself forward just to reach the pedals. Additionally, within 20 minutes of driving, the Tire Pressure Monitoring System (TPMS) service indicator light began flashing on the dashboard, and it quickly became apparent that severe suspension issues plagued the vehicle. The ride was very rough and I could feel every dip and bump on the road, and since I couldn’t test drive the car, I took their word that it had been thoroughly inspected. When I contacted the service advisor, he feigned ignorance about the problems with the vehicle. As the days went on, more warning lights appeared for the airbag and seatbelt sensors, and I noticed disturbing electrical sounds from the dashboard and loud noises from the rear. So far, I’ve spent $400 to address the TPMS sensors and $900 to replace the shocks, yet I am still grappling with ongoing suspension issues and electrical problems that continue to riddle the car, leading to additional rising costs. I again contacted the dealership providing videos as evidence, and receipts of our repairs, and it was escalated to management. Ultimately, I was told that there was nothing they could do, citing that all sales are final and no refunds. To make matters worse, while driving at night we found the headlights aren't working and are very dim, and a new whining noise has developed. We have scheduled a full diagnostic to uncover all the issues plaguing the vehicle. After only 10 days and multiple trips to the repair shop, I am left with a car that is unsafe to drive and continues to degrade in quality. Ken Ganley Subaru has refused to take responsibility, hiding behind the "as is" clause in the sale despite clear evidence of deception. They are selling UNSAFE vehicles without disclosing significant pre-existing issues! Their disregard for customer safety is appalling and aligns with a pattern of similar complaints from other customers we have found on review sites. We are currently in the process of filing complaints with the BBB and other consumer protection agencies. I strongly urge potential buyers to think twice before purchasing from Ken Ganley Subaru in Wickliffe, Ohio. Their deceptive practices and lack of concern for customer safety are blatant. Protect yourself—don't fall for their false assurances! More
by livegood3
Employees Worked With
Logan
June 21, 2025
Everyone at the dealership are very Knowledgeable and caring. No matter what department they are in caring. No matter what department they are in More
by susanl7022@yahoo.com
June 21, 2025
I recently had the pleasure of working with Ken Eggers at Ken Ganley Subaru in Wickliffe, and I can confidently say it was the best car-buying experience I've ever had. From the start, Ken was incredibly fun Ken Ganley Subaru in Wickliffe, and I can confidently say it was the best car-buying experience I've ever had. From the start, Ken was incredibly funny and personable, making the entire process both enjoyable and stress-free. His extensive knowledge about the vehicles and the industry was immediately apparent, and he took the time to answer all of my questions thoroughly. Ken went above and beyond to ensure I found the perfect car to suit my needs, offering valuable advice without any pressure. His friendly demeanor and genuine interest in helping me as a customer truly set him apart. I left the dealership feeling confident and satisfied with my purchase, all thanks to Ken's exceptional service. If you're in the market for a car and want a positive buying experience, I highly recommend reaching out to Ken Eggers at Ken Ganley Subaru. You won't be disappointed! More
by Niklivelove
Employees Worked With
June 21, 2025
Love it, the experience was excellent. ,people are very nice, good coffee, place always clean ,people are very nice, good coffee, place always clean More
by Mac
June 20, 2025
Salesman and the GM made the car buying process easy. Very satisfied with my new outback. Never owned a Subaru before. Very satisfied with my new outback. Never owned a Subaru before. More
by CGORYANCE
Verified CustomerJune 20, 2025
Our salesman Lou Kosmerl was the best, found out what our needs were and worked with us to close the deal. He is very knowledgeable on the product and a pleasure to work with. I would recommend him to anyone needs were and worked with us to close the deal. He is very knowledgeable on the product and a pleasure to work with. I would recommend him to anyone. More
by CBENAK
Employees Worked With
June 19, 2025
Even though I did not purchase a vehicle with thus dealership, it was not because the representatives were unresponsive or unfriendly. It was that your inventory didn't match my budget and wish list. dealership, it was not because the representatives were unresponsive or unfriendly. It was that your inventory didn't match my budget and wish list. More
by JZ
Employees Worked With
June 18, 2025
Gino took excellent care of us. He listened to what we were looking for and had us test drive a few cars before we decided on our perfect car. Gino was very professional and honest He listened to what we were looking for and had us test drive a few cars before we decided on our perfect car. Gino was very professional and honest. I would recommend Gino for all your vehicle needs More
by debbambic
Employees Worked With
