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Ken Ganley Subaru Wickliffe
Wickliffe, OH
2,241 Reviews
Ken Ganley Subaru Wickliffe takes a great deal of pride in helping our customers with entire car buying experience, ensuring that it's the best you ever had. We've helped many drivers from the neighboring communities of Cleveland, Painesville, Willoughby and Bedford OH get into the Subaru or used car of their dreams.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 2,242 reviews
January 01, 2025
The car I wanted was not in their inventory. A deal was made to transfer the car I wanted from a dealer on the west side. The guy who drove the car to ganley disappeared with it for a couple hou A deal was made to transfer the car I wanted from a dealer on the west side. The guy who drove the car to ganley disappeared with it for a couple hours, and only delivered one key. When I asked about some complimentary oil changes for the trouble, I was given the voucher they give everyone that purchases a new car. I still don't have my second key, my wasted time was never addressed and I don't feel like I've been adequately compensated for the trouble. I didn't go to the store for a dozen eggs, I bought a $35,000 vehicle. We've been buying cars from ganley for a while, I was a little disappointed in this experience. More
by Matt
Verified CustomerEmployees Worked With
January 01, 2025
Crissy was well informed about the car functions and pleasant to work with and Joe Russo was able to make the numbers work successfully. James, while pleasant , took to much time to explain additional p pleasant to work with and Joe Russo was able to make the numbers work successfully. James, while pleasant , took to much time to explain additional protection features. If I need that protection, I would have purchased a Toyota and not a Subaru More
by T.MCCORT
December 31, 2024
Jeff, Joe and Doddeo put the "Customer" In Customer service. There is no reason to go anywhere else. service. There is no reason to go anywhere else. More
by Wilturo
December 31, 2024
Friendly wirh a no pressure sales approach. Professional staff who answered all our questions and then some. Professional staff who answered all our questions and then some. More
by DianeDililko
December 31, 2024
I worked with Allie - she was a delight and truly made the purchase process so easy. Full disclosure: this is my third Subaru so I’m already sold on the car. But this dealership offered competitive pricin the purchase process so easy. Full disclosure: this is my third Subaru so I’m already sold on the car. But this dealership offered competitive pricing without the cringy “back and forth “ with the sales manager. Joe Russo listened to us which made the deal easy and painless. I would definitely recommend this dealership. More
by Anne
December 30, 2024
Brian Buchner was our salesman and he was great to work with and very accomodating with and very accomodating More
by Cindyarbaugh
December 30, 2024
Excellent service, I was helped immediately as soon as I walked in the door. Christian kept the focus on what I wanted in a car and went above and beyond explaining everything to me. walked in the door. Christian kept the focus on what I wanted in a car and went above and beyond explaining everything to me. More
by Kristina
December 29, 2024
Person in charge was excellent. He explained everything and was courteous and efficient. Would use him again. He explained everything and was courteous and efficient. Would use him again. More
by SoonerJK41
Employees Worked With
December 29, 2024
Easy to work with. Highly professional, courteous, paying attention to details. Providing shuttle when needed. Highly professional, courteous, paying attention to details. Providing shuttle when needed. More
by Eugene
