Ken Ganley Subaru Wickliffe

Good service Very good. Very helpful with explaining all of the different features and how they differ on the various models. Very helpful with the decision proce Very good. Very helpful with explaining all of the different features and how they differ on the various models. Very helpful with the decision process More

Easy express oil and tire care.. As I was told on the phone, I went out for a no-appointment-needed oil change and tire rotation. The service person greeted me immediately, went over As I was told on the phone, I went out for a no-appointment-needed oil change and tire rotation. The service person greeted me immediately, went over all that would be done, offered a good package deal on the work and I was in and out in less than an hour- professional, polite, thorough service. I would recommend to all. More

Repeat Customer Purchased Legacy a few years ago and Outback a few days ago. Excellent salesman, Ken. Overall good group of people to deal with for buying a car. Purchased Legacy a few years ago and Outback a few days ago. Excellent salesman, Ken. Overall good group of people to deal with for buying a car. More

Helpful Everyone was great! Bob was the best salesman I have worked with. He gave us a ton of information and let us make our decision. Everyone was great! Bob was the best salesman I have worked with. He gave us a ton of information and let us make our decision. More

Quick and friendly service Service is always fast and the lounge is great. Still do not understand the trend of making oil changes cost near a hundred dollars. Some incentive Service is always fast and the lounge is great. Still do not understand the trend of making oil changes cost near a hundred dollars. Some incentive program would be a plus. More

The gentleman that greated me was absolutely a gem. Th service was excellent because As soon as I drove up to the quick service I was greated with friendliness. They took my car right away, explained ev Th service was excellent because As soon as I drove up to the quick service I was greated with friendliness. They took my car right away, explained everything they were going to do when finished they reviewed what they did. More

Service was slow, updates non existant I scheduled to have my car dropped off for a break check and oil change at 9:30am. Check in was quick and easy and the associate said they would keep I scheduled to have my car dropped off for a break check and oil change at 9:30am. Check in was quick and easy and the associate said they would keep me informed on the progress of the service. At 10:40 am I received a call detailing the maintenance that was going to be done on my car. After giving the "okay" to proceed, the associate informed me that my car would be ready to be picked up in a few hours. I would receive a call when my car was ready. I heard nothing from the associate. Around 4:30 I called to inquire on the status of my car, the person I spoke with said that she had no update on the status of my car, she changed my preferred form of contact to text-something I did not ask her to do- and that I would receive a text update from the associate assigned to my case. I called back again 15 minutes later and spoke with a different associate after receiving no text message update, and I was informed that the maintenance of my car was complete. I would have appreciated more realistic updates throughout the day- especially since I was told my car would be ready in a few hours at 10:40 am when in reality my car was not ready until nearly 5pm. More

fast and easy service It was very easy to book an appointment online for service. I experienced an unexpected problem while driving home from work where several warning lig It was very easy to book an appointment online for service. I experienced an unexpected problem while driving home from work where several warning lights appeared on my dash. I made an appointment for the next morning, arrived to a very helpful and courteous service staff, enjoyed a great cup of coffee in the waiting room, and repairs were completed in less than an hour. Even a car wash. All my concerns evaporated and I could go on with my life. More

Oil change This is my second experience with the same technician, both times I don’t think he completely understood one of my questions and didn’t answer suffici This is my second experience with the same technician, both times I don’t think he completely understood one of my questions and didn’t answer sufficiently. I reasked, but didn’t feel like he understood so i gave up. I also had asked to have my side window checked, but it was unclear to me and the other technician whether it was checked when I arrived. the other technician checked it for me. More

Professional and attentive I worked with Colin to purchase my 2018 Crosstrek. The color I had initially picked out sold before I was able to return to purchase the vehicle. Co I worked with Colin to purchase my 2018 Crosstrek. The color I had initially picked out sold before I was able to return to purchase the vehicle. Colin worked to locate another vehicle with the same exterior color and had it delivered in just a few days. This was my first experience at Ganley having bought 3 other Subarus at a dealership closer to my home. This was definitely a better car buying experience and worth the extra drive time. I highly recommend working with Colin at Ganley Subaru East. More