Ken Ganley Subaru Bedford - Service Center

Unless you're there for warranty-related service (i.e. free service), I would take your car somewhere else. While the staff are generally polite, their competence leaves a lot to be desired. I' (i.e. free service), I would take your car somewhere else. While the staff are generally polite, their competence leaves a lot to be desired. I've taken my car here for over 2.5 years, mainly because it's the only Subaru shop in town. It's more expensive than your average corner mechanic, but I figured it's worth it for the technicians' specialized knowledge about my car. Plus, it has all the perks of any dealership shop: a comfortable lounge with desks and wifi, a snack bar, free coffee, and complimentary loaner cars and shuttle service to get you on your way while your car is be worked on. But of all the numerous times I've taken my car there (probably once every three months or so), I can count on one hand the times that they HAVEN'T somehow screwed something up. It's been anything from overcharging me (multiple times I was charged for parts put onto another customer's car and had to fight them about it--parts that don't even fit my model!), to breaking/losing another part of my car while doing some kind of repair (and lying about it), to misdiagnosing issues with the car, and they even lost my car keys one time when I came to pick it up--I had to wait for a week without my car while they looked for them, can you believe that?? And all I got was a "sorry about that." Another time, they told me my entire exhaust system would need to be replaced due to a rattling noise coming from the muffler, and they recommended I take it to Bubba's up the road to get the work done and save some money. After wasting 5 hours of my life waiting at Bubba's (which, by the way, is great shop, but it is first-come first served so there is often a line), I found out that there in fact was no issue with the system, and instead a Subaru technician HAD LEFT A TOOL SITTING ON TOP OF THE MUFFLER the last time they worked on my car and that's what was causing the noise. When I took the tool back to the dealership and politely expressed my frustration, I didn't even get a "sorry" this time. There are numerous other examples of them telling me I need some big expensive work done on the car, but each time I've taken it elsewhere for a second opinion, I've been told the opposite it true. I seldom leave without the sinking feeling that I just got screwed. Worse, every time I go there, it seems like they have a completely new staff in the service department, so I can't even feel like I've built a relationship with the technicians because I don't see the same one twice. Considering that Ganley charges customers nearly double for repair work that could otherwise be done at an independent or franchise shop, I'm very dissatisfied. You're better off going elsewhere if you want a professional, reasonably priced, and hassle-free experience. More