Ken Ganley Subaru Bedford - Service Center

Amazing Team!! Jennifer Leeds in service was so great!! My car was even done in under the time quoted. Nothing better than that. I love all the employees here. They Jennifer Leeds in service was so great!! My car was even done in under the time quoted. Nothing better than that. I love all the employees here. They are so helpful. Subaru driver for life! More

2018 Outback I purchased a 2018 Outback, and have and will continue to use Ganley Subaru of Bedford to service the vehicle. The service department, especially Tim I purchased a 2018 Outback, and have and will continue to use Ganley Subaru of Bedford to service the vehicle. The service department, especially Tim Cusick, make the the experience pain free. It is easy to book your appointment online, the employees are courteous, the waiting area is both clean and quiet, and the wait minimal. More

Worst Customer Service I Have Ever Received GO SOMEWHERE ELSE! I've received better and more timely customer service on a $50 shirt than I have with their $20,000 vehicle. Emails take DAYS to re GO SOMEWHERE ELSE! I've received better and more timely customer service on a $50 shirt than I have with their $20,000 vehicle. Emails take DAYS to respond (if they respond at all), if you're having a problem with your vehicle, like I am currently, they'll ignore you to the point that you have to look into terminating your lease/contract on your own because that seems like a better option than dealing with this dealership for the remainder of it. I cannot emphasize enough the disappointment I have in this brand and this company. More

getting my suv ready for winter i brought my forester in and the service was excellent because there was no waiting and they were done when he said they would be. thank you i brought my forester in and the service was excellent because there was no waiting and they were done when he said they would be. thank you More

Great service at the Service Dept. I had to get a new compressor for the air conditioning in my Forester. Joe Emanuele in the service department at Ganley's Subaru was so helpful. The I had to get a new compressor for the air conditioning in my Forester. Joe Emanuele in the service department at Ganley's Subaru was so helpful. They were very, very busy, particularly with air conditioning problems on these hot summer days, but he immediately recommended that I receive a complimentary loaner car and leave my car overnight. He called with the diagnosis the same late afternoon and had it ready by 10am the next morning. The service was excellent, and the problem resolved. Thank you! More

Customer Service You Will Not Forget Chris was very welcoming and friendly when I brought my car in for an oil change. He had excellent customer service and should be acknowledged for thi Chris was very welcoming and friendly when I brought my car in for an oil change. He had excellent customer service and should be acknowledged for this. I spoke with Mike and his manager about trading in my current Subaru and the level of service I was provided was above and beyond. I will be returning to Mike for future car purchases for as long as he stays in the game. More

Great experience from start to finish. Mike is very knowageable about his product and very easy to deal with. Car buying is not usually a great experience but this was. We would use him aga Mike is very knowageable about his product and very easy to deal with. Car buying is not usually a great experience but this was. We would use him again. More

Lloyd Henry was very good salesperson and took good care It was pleasure working with Llloyd, he explains everything about Subaru car and each part inside the solon how works. I had very good experience. It was pleasure working with Llloyd, he explains everything about Subaru car and each part inside the solon how works. I had very good experience. More

Never Again This place lost my business after being treated like an idiot by one guy in service. After telling this place about issues I was having with my car, This place lost my business after being treated like an idiot by one guy in service. After telling this place about issues I was having with my car, they brushed off every issue with the most idiotic reasons that only a person without a head would believe! After a call to the manager Mike, I was told he'll look into what I told him about my service and my treatment, and that I would get a call back. No call obviously. This whole experience was expressed in my email to Subaru of America. Few weeks later the cars been traded and I bought from Ganley Subaru East over in Wickliffe, couldn't have been happier with my new dealer and car! More