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Ken Ganley Subaru Bedford - Service Center

Bedford, OH

3.5
841 Reviews

841 Reviews of Ken Ganley Subaru Bedford - Service Center

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December 08, 2020

I had an appointment to have my oil checked, I arrived on time and they took me into the shop, I was told that it will take an approximate half-hour, the vehicle was ready and washed as stated, I was made aw More

by DONGRISPINO
Customer Service
Recommend Dealer
Yes
Employees Worked With
JOE EMANUELE
Dec 18, 2020 -

Ken Ganley Subaru Bedford responded

Thank you for the five star rating!

December 08, 2020

Joe Emanuele in the service department was absolutely great - The service was fast to schedule and get in anger out. Joe took extra time to ensure everything was taken care of properly. I would recommend More

by LANETODD
Recommend Dealer
Yes
Employees Worked With
JOE EMANUELE
Dec 18, 2020 -

Ken Ganley Subaru Bedford responded

Thank you, Joe will be glad you are satisfied!

December 08, 2020

The service was terrific. Joe Emmanuelle is fantastic in service. I only go to him, if I can. He deserves a big raise. He explained everything. Gave me sound advice about my tires and had my car ready f More

by MARKFELLENBAUM
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
JOE EMANUELE
Dec 14, 2020 -

Ken Ganley Subaru Bedford responded

Thank you for leaving a positive review, your feedback is very important to us!

December 08, 2020

The service was fast to schedule and get in. They took extra time to ensure everything was taken care of properly. I would recommend their service to others. More

by OLIVER.JONATHAN.H
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Bryson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : JOE EMANUELE
Dec 14, 2020 -

Ken Ganley Subaru Bedford responded

Thank you for your positive feedback, we’re glad to here you are satisfied!

December 08, 2020

Chris was waiting when l got there. Lovely young man. Explained the process, sent me off for a cuppa and handled a couple of things for me that weren't part of the check.up, my clock and synched my phon More

by SVMORRIS1439
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Chris Wiley
Dec 18, 2020 -

Ken Ganley Subaru Bedford responded

Thank you for taking the time to tell us about your experience!

December 07, 2020

It was very excellent. Joe went above and beyond to work with me and explain any additional work that may be needed on my car. More

by PHACKETT17
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
JOE EMANUELE
Dec 08, 2020 -

Ken Ganley Subaru Bedford responded

Thank you for taking the time to provide us with your feedback. We're glad your experience was excellent.

December 07, 2020

Jennifer was great! She is friendly and professional. The installation is working so I assume it was done correctly. Will return to have my car serviced here even though I live on the westside.( two miles fr More

by ZTRANIER
Customer Service
Recommend Dealer
Yes
Employees Worked With
JENNIFER LEEDS
Dec 08, 2020 -

Ken Ganley Subaru Bedford responded

Thank you for the positive review and feedback, your satisfaction is very important to us. We appreciate your business and taking the drive to our service department.

December 07, 2020

There is 100% improvement in the reception at the Service counter. Chrissy was very polite and outright friendly which I have not seen in previous visits.. My lease is up soon and I was debating about comi More

by JAMBOW1818
Friendliness
Recommend Dealer
Yes
Employees Worked With
Chrissy Walsh
Dec 08, 2020 -

Ken Ganley Subaru Bedford responded

Thank you for taking the time to tell us how your experience went with Chrissy and our team. I am pleased to know that the improvements we've made and our hard work is noticed. We appreciate your business and are happy to hear you will remain a customer.

December 05, 2020

The service at Ganley Subaru was exceptional! They were very efficient, making it a very short wait for my vehicle. The waiting area is comfortable and safe. More

by JMMONTAQUILA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
JENNIFER LEEDS
Dec 05, 2020 -

Ken Ganley Subaru Bedford responded

We are so glad to hear you had an exceptional experience! Thank you for your five star rating and feedback.

December 05, 2020

Chris was awesome. Also, always GREAT service at this service dept. Labor cost is off the charts though. My wife who is a nurse doesn’t make near that much an hour! More

by PAM.ONELOVEYOGA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Wiley
Dec 05, 2020 -

Ken Ganley Subaru Bedford responded

Pam, Thank you for your feedback. Chris and our team are glad you had a great experience.

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