Ken Ganley Subaru Bedford - Service Center

we were satisfied this visit - as we pulled in on Dec. 26th without an appointment the tire pressure light was on as the keyless entry wasn't working either - this was all fixed about a month ago - so we 26th without an appointment the tire pressure light was on as the keyless entry wasn't working either - this was all fixed about a month ago - so we knew it was the same issue - they took us in without an appointment & all was fixed under warranty More

Service Advisor Joe was fantastic! Excellent communication, explanation of issues and service. Waiting area was clean and comfortable. Loaner vehicle was nice too. Great experience, will be back communication, explanation of issues and service. Waiting area was clean and comfortable. Loaner vehicle was nice too. Great experience, will be back! More

I was disappointed that I was not made aware ahead of time that there was a recall on my car. I was originally coming in for the 12,000 mile maintenance but was informed on site of the recall and that i time that there was a recall on my car. I was originally coming in for the 12,000 mile maintenance but was informed on site of the recall and that it would going to take a second hour to complete that portion. The good news was they accomplished completion of both the 12,000 mile maintenance and the recall repair in less time than they thought both would take. More

I was seen on time and the service person was polite and personable. The department seems well run. The cashier seemed interested in me as well. I found it strange that while all the front desk service peop personable. The department seems well run. The cashier seemed interested in me as well. I found it strange that while all the front desk service people properly wore masks, the mechanics not wearing masks would speak face to face with them. More

While the service was excellent, I was quite concerned by the fact the service workers in the garage were not required to wear masks at all. I was told that the rules indicated while they were working on/und the fact the service workers in the garage were not required to wear masks at all. I was told that the rules indicated while they were working on/under cars, masks weren't required, but of the 6 workers I saw, none had masks on at all as they stood within 2 feet of each other. Fortunately, all customer facing staff are required to wear masks and they did, but knowing what was happening in the shop remains disturbing. More

Very good service, great communication and everything was done on time. I will definitely bring my vehicle back for service in the future. Thank you! done on time. I will definitely bring my vehicle back for service in the future. Thank you! More

Thank You, for acknowledging my special deal from Subaru for the oil change... much appreciated! What more can I say, but Merry Christmas and Happy New Year !! 🎄⛄️🎄 for the oil change... much appreciated! What more can I say, but Merry Christmas and Happy New Year !! 🎄⛄️🎄 More

Chrissy was helpful. I sat in the waiting area while I waited for my service and enjoyed seeing the professional and friendly rapport between staff. waited for my service and enjoyed seeing the professional and friendly rapport between staff. More

Excellent service and I felt very safe with the Covid precautions. It was a pleasant surprise when Chris told me my oil change was free. precautions. It was a pleasant surprise when Chris told me my oil change was free. More