Ken Ganley Subaru Bedford - Service Center

5 Subaru's for our family dating back to 2014 at Ganley in Bedford, wouldn't consider going anywhere else! Mike Bryson always goes out of his way (even when busy) to make sure we are satisfied. I text hi in Bedford, wouldn't consider going anywhere else! Mike Bryson always goes out of his way (even when busy) to make sure we are satisfied. I text him regularly and he always answers! Thank you!!! Mike (and Jenn) and Jeffrey Rosen worked very hard for us last month to get into our new Outback and we truly appreciate it!!!!! Thank you again Mike, Jenn and Jeff! If you have ever had service at Ganley, you know Jennifer Leads for listening to the vehicles issues and will always get you back on the road quickly. Appreciate her effort as well! Such a "Great" dealership! Can't say enough! More

Quick and easy drop off and pick up. Everything was as expected! During COVID, I was a little concerned about coming in, but they took all the right precautions. expected! During COVID, I was a little concerned about coming in, but they took all the right precautions. More

My car issue was resolved, which is a plus. What I did My car issue was resolved, which is a plus. What I did not like was the lack of continuity with the service advisors. I was met with one service a My car issue was resolved, which is a plus. What I did not like was the lack of continuity with the service advisors. I was met with one service advisor to register my car problem. I provided him with all my information including that I would be waiting for my car, and that I had an extended warranty. All were noted. Three hours later I saw my car was outside and completed. I received a call previous to that indicating my charges would be over $ 500. for the problem. I then re-affirmed that I had an extended warranty which I had provided upon arrival. The advisor that called said she did not know this and the charge was adjusted accordingly. Approx 45 minutes after I saw my car had been completed I asked why it could not be completed. i was told to talk to the original service advisor (there were only two on duty). When I talked to the original advisor he told me that they were behind on paper work. I said OK. Approx 30 minutes later I received a call from the other service advisor (not a visit in the lounge) that my car was ready. I asked where the person was, and she indicated in the service area. I indicated I was in the lounge and she indicated she did not know I was waiting and that is why the final paper work took so long. My point is that there is little coordination of information and service at this dealership. This caused me to wait at least an additional hour for my car. If it were not for warranty coverage, I would not be taking my car here for service. More

Airbag recall service was performed just fine. Paid $166 for diagnostic on check engine light and to have codes reset. No codes listed on diagnostics for check engine light, nor was check engine light rese for diagnostic on check engine light and to have codes reset. No codes listed on diagnostics for check engine light, nor was check engine light reset. When i came back in and said the check engine light was not reset, I was told "sometimes it comes back on right away". I did get three pages of other items that were recommended totaling over $10,000 on a 15 year old car. I ended up going home and reseting the check engine light codes myself in about five minutes that their technician was not able to do and the light has not come back as of the next day. More

Chrissy is the best missyi i i i i i i i i i i i i i i i Chrissy is the best missy i i i i i i i i i i i i i i i i i i i i Chrissy is the best missy i i i i i i i i i i i i i i i i i i i i More

I brought my car in for routine service (oil change) and to take care of tire pressure issues (light was on). It took only an hour for the service and that included tire rotation. While waiting for servic to take care of tire pressure issues (light was on). It took only an hour for the service and that included tire rotation. While waiting for service to be completed, noticed that someone was constantly spraying and wiping down chairs and tables -- clearly taking steps to keep everything clean and sanitized. I really appreciated that. More

Didn't have parts listed online. Gave me a deal, but there were hidden costs not on the original quote. Service was fine, no car wash. there were hidden costs not on the original quote. Service was fine, no car wash. More

Service advisor Joe Emanuele is great. I do miss Tim Cusick. The waiting area is comfortable. The restrooms are clean and nice, with paper towels! (I despise the electric blowers that some places hav Cusick. The waiting area is comfortable. The restrooms are clean and nice, with paper towels! (I despise the electric blowers that some places have.) I have brought both my Outback's to this dealership since I moved back to Cuyahoga County from L.A. County 12 years ago. More

Did work in time-frame noted, Service Advisor Joe was cordial and explained the work to be in detail and cordial in doing so. Happy Holidays to all. cordial and explained the work to be in detail and cordial in doing so. Happy Holidays to all. More