Ken Ganley Subaru Bedford - Service Center

My 2023 Forester developed a engine oil leak. I took it here. They found the passenger side valve cover was leaking oil. It took a couple of days to fix it because the gasket they got from anoth I took it here. They found the passenger side valve cover was leaking oil. It took a couple of days to fix it because the gasket they got from another dealer was the wrong one. They cleaned the bottom of the car while waiting for the correct gasket. Next day, the installed it. So far, it is working fine. However, I checked the oil and found they did not bother to top off the oil level. I think they should have as the car had lost quite a bit of oil. I did it myself. That is why I am giving them a 4 star rating instead of 5. I will use them again. More

I would not recommend this dealership The service department is worthless I think jiffy lube Technicans are more professional and knowledgeable After about 10 Cars my family has purchased we will department is worthless I think jiffy lube Technicans are more professional and knowledgeable After about 10 Cars my family has purchased we will look for another dealer More

I’m so frustrated with this dealership that I wish I could give them a zero-star rating! I’ve been a loyal customer, visiting their services multiple times to complain about a persistent clicking noise could give them a zero-star rating! I’ve been a loyal customer, visiting their services multiple times to complain about a persistent clicking noise coming from the front left tire. Despite my repeated complaints, they consistently denied that the technician could hear any noise until my warranty expired, and the clicking noise only worsened. I even went so far as to ask one of the technicians to take me for a ride so I could show him the source of the noise, but they kept avoiding fixing my car even though I had a valid warranty. It was as if they were intentionally disregarding my car to avoid paying for the repairs. Today, I visited the dealership again to speak to a manager, but instead of addressing the issue at hand, he kept talking about the right side axle instead of the left side, where the clicking noise is actually coming from. He even tried to shift blame onto me by playing all sorts of sneaky sales tactics to avoid taking responsibility for their mistake. His unprofessional behavior and the dealership’s overall disappointment make this experience a complete waste of time. I strongly advise against buying anything from this “Stubaru” dealership! More

Dealership wrecked my vehicle while in for service. I received no contact for 10 days and that was only after Subaru of America got involved. The operations Manager then lied to SOA telling them he has I received no contact for 10 days and that was only after Subaru of America got involved. The operations Manager then lied to SOA telling them he has left me 4 voicemail's when he had already apologized to me that I got lost in between him and the service advisor each thinking the other was contacting me. The GM tried to downplay it as a scuff even through his own Operations Manager called it a wreck. By far the worst Customer experience I have ever had with any business. More

New to the area and KG Subaru was recommended to me by both a coworker and a neighbor. My service appointment was handled by Zach. The appointment took less time than I had expected and he kept me informe both a coworker and a neighbor. My service appointment was handled by Zach. The appointment took less time than I had expected and he kept me informed throughout. He was professional and knew what he was talking about. I found my new service department. Thanks again, Zach! More

Stay away from car repair hereAbsolute messHorrible Stay away from car repair here Absolute mess Horrible customer service Lack of knowledge or professionalism I don’t know how they get good revie Stay away from car repair here Absolute mess Horrible customer service Lack of knowledge or professionalism I don’t know how they get good reviews More

Jen and Mike went way beyond to help us out with a new car. We can not say enough about the service we got from them. car. We can not say enough about the service we got from them. More

I took my car back telling them something was wrong but they kept giving me to run around then they send me down the street to some other dealer place they kept giving me to run around then they send me down the street to some other dealer place More

Thank you Mike Bryson! We wouldn't buy our Subaru from anyone else but you. You are a rockstar! This is our 7th Subaru and we have loved each one. So grateful to you and the team at Ganely Bedford for ke anyone else but you. You are a rockstar! This is our 7th Subaru and we have loved each one. So grateful to you and the team at Ganely Bedford for keep our family safe in the best cars with the best value! More