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Ken Ganley Subaru Bedford

Bedford, OH

4.2
1,606 Reviews

123 Broadway Ave

Bedford, OH

44146

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Showing 1,606 reviews

November 17, 2020

Chris was awesome- very friendly and kept in communication throughout the process! I brought the car in for the airbag recall, and he found another recall that was due also, and identified a saf More

by Carol
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chris Wiley
Nov 20, 2020 -

Ken Ganley Subaru Bedford responded

Carol, Thank you for your feedback, were happy to hear you had an awesome experience!

November 17, 2020

Great dealing with the rep. Wait was reasonable. Chris was a good listener, he walked us over to the sales department at our request very polite More

by PAPARIZK
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chris Wiley
Nov 20, 2020 -

Ken Ganley Subaru Bedford responded

Thank you for your feedback on your recent visit. We appreciate you letting us know how we did.

November 16, 2020

Enjoyed working with Michael Kruty when purchasing my vehicle. Michael was/is very responsive to my every question. I will not hesitate to recommend him to others looking to purchase a Subaru, or any o More

by EKRANE8028
Price
Recommend Dealer
Yes
Employees Worked With
Michael Kruty, Jeffrey Rosen
Nov 20, 2020 -

Ken Ganley Subaru Bedford responded

Thank you for your positive feedback and review. It is very important to Michael and our team that you are satisfied with your experience. Congratulations on your new Subaru!

November 16, 2020

Try to charge me almost $300 to change a $30 serpentine belt. Outrageous price gouging will not go back there again. Reasonable price would have been OK but this is way too much for a 10 minute job More

by gary.pierce
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
JENNIFER LEEDS
November 15, 2020

Very Good quality of care. Excellent communication. Jen and Joe were very helpful, feel like i am working with a team that is working together to meet my needs. More

by GRUBANENKO0324
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
JOE EMANUELE, JENNIFER LEEDS
Nov 16, 2020 -

Ken Ganley Subaru Bedford responded

Thank you for your feedback and positive words. Our team's main concern is your satisfaction!

November 15, 2020

Mike Bryson is the man! This is the 5th Subaru I've leased from him, and I always get exceptional service. He and Jenn make a great team! More

by James
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Bryson
Nov 16, 2020 -

Ken Ganley Subaru Bedford responded

James, Thank you for your feedback and five star rating. Mr. Bryson and our team appreciate your loyalty over the years!

November 14, 2020

Kaley in your service department took the time to really listen to me and kept me informed. Excellent customer service !!! Thank you Kaley, I appreciated your hard work. More

by JPRASNICK
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kaley Kline
Nov 16, 2020 -

Ken Ganley Subaru Bedford responded

Thank you for your five star review and positive feedback. We appreciate you taking the time to let us know how we did.

November 13, 2020

The people who've taken care of me are very pleasant and helpful. Unfortunately, I've had to go back several times for the same problem. Also, it has often been difficult to contact the people I need to t More

by DAVIDORLEAN
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Alexis, Gabriel Younkers
Nov 16, 2020 -

Ken Ganley Subaru Bedford responded

David, Thank you for your feedback. We apologize for the inconvenience and experience you have had. If there is anything we can do please let us know. Thank you.

November 13, 2020

Friendly and courteous service., gave a nice clean rental car . My personal car when finished with service was washed and running perfectly. Great work done. More

by sakelab
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chris Wiley, Matt Heilmann
Nov 16, 2020 -

Ken Ganley Subaru Bedford responded

Thank you for your feedback and five star review. Your satisfaction is very important to us.

November 12, 2020

Ganley Subaru Service Dept is the best! I've been there twice for maintenance and each time everyone was knowledgeable, courteous and friendly. Fast service! More

by WOLFHOPESCOTT
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
JOE EMANUELE
Nov 13, 2020 -

Ken Ganley Subaru Bedford responded

We appreciate your five star review and feedback. Thank you for taking the time to tell us about your experience!

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