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Ken Ganley Subaru Bedford
Bedford, OH
1,605 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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December 23, 2020
While the service was excellent, I was quite concerned by the fact the service workers in the garage were not required to wear masks at all. I was told that the rules indicated while they were working on/und the fact the service workers in the garage were not required to wear masks at all. I was told that the rules indicated while they were working on/under cars, masks weren't required, but of the 6 workers I saw, none had masks on at all as they stood within 2 feet of each other. Fortunately, all customer facing staff are required to wear masks and they did, but knowing what was happening in the shop remains disturbing. More
by JTRADAK
Verified CustomerEmployees Worked With
Chrissy Walsh
December 23, 2020
Sat for 2 hours while my battery was being checked and supposedly being charged. As it turns out, the battery was only being charged for the last 35 minutes of the 2 hours. I was told that the battery supposedly being charged. As it turns out, the battery was only being charged for the last 35 minutes of the 2 hours. I was told that the battery was initially to cold to charge and also that the machine wasn't working. I am not sure if either of these reasons were realistic. I was frustrated for having to wait so long when only 35 minutes was the time that the battery was charged. More
by JAPAWA1
Employees Worked With
I am not certain of the employee's name
December 23, 2020
Everyone was very friendly and helpful, especially Larry. Got the car I wanted with the equipment I desired. This is my third car purchased from this dealer. Larry. Got the car I wanted with the equipment I desired. This is my third car purchased from this dealer. More
by TTHIRY
Employees Worked With
LARRY BORO, Jeffrey Rosen, Joshua Baskind
December 23, 2020
My first Subaru. Gary was extremely thorough in explaining the features and showing the Outback. Everyone involved - management, finance, etc. was very friendly and customer focused. explaining the features and showing the Outback. Everyone involved - management, finance, etc. was very friendly and customer focused. More
by MJGASS1
Employees Worked With
GARY AXELBAND, Bryan Escott
December 23, 2020
Mike was so informative and attentive to our needs! He helped us purchase 2 new outbacks after a tough situation we were in. Amazing staff and dealership!! Definitely will refer friends and family. Jona helped us purchase 2 new outbacks after a tough situation we were in. Amazing staff and dealership!! Definitely will refer friends and family. Jonathan & Carey Prell More
by cbaskie227
Employees Worked With
Mike Bryson, Bryan Escott
December 22, 2020
Chrissy was helpful. I sat in the waiting area while I waited for my service and enjoyed seeing the professional and friendly rapport between staff. waited for my service and enjoyed seeing the professional and friendly rapport between staff. More
by SABRINAROZ
Employees Worked With
Chrissy Walsh
December 22, 2020
Thank You, for acknowledging my special deal from Subaru for the oil change... much appreciated! What more can I say, but Merry Christmas and Happy New Year !! 🎄⛄️🎄 for the oil change... much appreciated! What more can I say, but Merry Christmas and Happy New Year !! 🎄⛄️🎄 More
by M-MACKO
Employees Worked With
JOE EMANUELE
December 22, 2020
Very good service, great communication and everything was done on time. I will definitely bring my vehicle back for service in the future. Thank you! done on time. I will definitely bring my vehicle back for service in the future. Thank you! More
by FADINGAWAY017
Employees Worked With
Chris Wiley
