Ken Ganley Subaru Bedford

I’m so frustrated with this dealership that I wish I could give them a zero-star rating! I’ve been a loyal customer, visiting their services multiple times to complain about a persistent clicking noise could give them a zero-star rating! I’ve been a loyal customer, visiting their services multiple times to complain about a persistent clicking noise coming from the front left tire. Despite my repeated complaints, they consistently denied that the technician could hear any noise until my warranty expired, and the clicking noise only worsened. I even went so far as to ask one of the technicians to take me for a ride so I could show him the source of the noise, but they kept avoiding fixing my car even though I had a valid warranty. It was as if they were intentionally disregarding my car to avoid paying for the repairs. Today, I visited the dealership again to speak to a manager, but instead of addressing the issue at hand, he kept talking about the right side axle instead of the left side, where the clicking noise is actually coming from. He even tried to shift blame onto me by playing all sorts of sneaky sales tactics to avoid taking responsibility for their mistake. His unprofessional behavior and the dealership’s overall disappointment make this experience a complete waste of time. I strongly advise against buying anything from this “Stubaru” dealership! More

Tasneem was a great advisor she was very helpful and nice she explained everything to me thoroughly. I recommend this place to all my family and friends. she explained everything to me thoroughly. I recommend this place to all my family and friends. More

Dealership wrecked my vehicle while in for service. I received no contact for 10 days and that was only after Subaru of America got involved. The operations Manager then lied to SOA telling them he has I received no contact for 10 days and that was only after Subaru of America got involved. The operations Manager then lied to SOA telling them he has left me 4 voicemail's when he had already apologized to me that I got lost in between him and the service advisor each thinking the other was contacting me. The GM tried to downplay it as a scuff even through his own Operations Manager called it a wreck. By far the worst Customer experience I have ever had with any business. More

New to the area and KG Subaru was recommended to me by both a coworker and a neighbor. My service appointment was handled by Zach. The appointment took less time than I had expected and he kept me informe both a coworker and a neighbor. My service appointment was handled by Zach. The appointment took less time than I had expected and he kept me informed throughout. He was professional and knew what he was talking about. I found my new service department. Thanks again, Zach! More

Awesome experience. Sean made the buying experience simple, efficient and effective. Everything was handled over the phone until we came in and picked up the car. Sean made the buying experience simple, efficient and effective. Everything was handled over the phone until we came in and picked up the car. More

Very good customer service and professionalism from our salesman Sean prude . Made sure to meet our needs and went the extra mile to accommodate our budget . Highly recommend ! salesman Sean prude . Made sure to meet our needs and went the extra mile to accommodate our budget . Highly recommend ! More

Great experience and service. Sean made the process easy for me and I didn’t doubt anything that was discussed or given based on my info. I loved this experience and I will be bac Sean made the process easy for me and I didn’t doubt anything that was discussed or given based on my info. I loved this experience and I will be back again! More

Surprised my wife with a new Ascent for our anniversary. Paul and Brian were amazing. They made it so easy to lease my new car. The car was ready to go when I got there and everything went smooth as could b Paul and Brian were amazing. They made it so easy to lease my new car. The car was ready to go when I got there and everything went smooth as could be. The whole staff out performed my expectations and my wife got the vehicle of her dreams. I can’t thank them enough for all their help making our anniversary special. More

I just had the worst experience at Ken Ganley Subaru Bedford. We went to buy my brother a used car and dealt with Ken Mackel. Ken was extremely unprofessional!! He made fun of my Grandmother, and was ex Bedford. We went to buy my brother a used car and dealt with Ken Mackel. Ken was extremely unprofessional!! He made fun of my Grandmother, and was extremely disrespectful in front of me and my family. He has a really bad attitude, and treated us very poorly. I have never dealt with such unprofessional and rude behavior at a car dealership in my life! More

KUDOS TO MATT RILEY! I bought my very first Subaru – a NEW 2023 Subaru Forester. It was the best car buying experience in years! Matt is very enthusiastic, confident I bought my very first Subaru – a NEW 2023 Subaru Forester. It was the best car buying experience in years! Matt is very enthusiastic, confident, HONEST, personable, and LISTENS to his customers. He is very knowledgeable about Subaru vehicles and can explain all the new technologies to a nontechnical person. I had been scouring the internet for a couple of months; comparing brands, dealerships, car performance ratings, etc. Matt reached out to me when I started looking more seriously at the Subaru Forester. He was persistent (not pushy) in getting me to Ken Ganley Subaru Bedford to do a test drive. This went on for over a month. His communication skills are impressive. I took a thorough test drive with Matt and knew this was the car for me. It was Matt Riley’s salesmanship and the Subaru that brought me to this sale. Thank you, Matt, for a very delightful and positive car buying experience! Thank you too, Dan Sahlani, for making the financial process a breeze. If you are looking for a car, I highly recommend Matt Riley at Ken Ganley Subaru Bedford. More