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Ken Ganley Parma Hyundai
Parma, OH
950 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 950 reviews
August 24, 2023
After an extremely long wait to get my car in, the service department somehow no longer had my appointment on the books. I waited another few weeks. Then moments before they were supposed to arrive I service department somehow no longer had my appointment on the books. I waited another few weeks. Then moments before they were supposed to arrive I was told that they needed to reschedule because of some confusion. I bought a Genesis for the concierge service. I never get a Genesis to drive when service is being done. It’s very difficult getting appointments for service and sometimes I have to take the car in myself. I will not buy another car from this dealership because of their service department! More
by JESSICAJACKSON7413
Employees Worked With
Service manager
August 16, 2023
The service representative was outstanding in his handling of my service visit. It's unfortunate that I don't remember his name but I am very satisfied with my experience and would recommend Ganley t handling of my service visit. It's unfortunate that I don't remember his name but I am very satisfied with my experience and would recommend Ganley to everyone. Thanks More
by datanner
Employees Worked With
Don't remember his name but he was outstanding
August 15, 2023
What can I say the absolute best car buying experience! Why can I say this? is because I've purchased 5 vehicles from Ganley Hyundai in Parma through Neil , Gus and Max. Friendly ,Honest people who care ab Why can I say this? is because I've purchased 5 vehicles from Ganley Hyundai in Parma through Neil , Gus and Max. Friendly ,Honest people who care about you trying to make you comfortable and happy with your purchase. I live near another Hyundai dealer in my hometown , but these guys make all the difference of why I drive 30 minutes out to buy from them. Best customer service ,best trade values, best prices and all from people you'd be happy to call family. What more can I say Love these people. Since 2015 and 8 yrs later.. Hands down the best! Thank you to Gus Neil and Max for always helping me out! Gary /Medina County More
by Gkuba444
Employees Worked With
Neil Gus Max
August 14, 2023
The Sales team of course is pretty awesome. The maintenance team is where I have my biggest issues. I'm just going to talk about my last go around. My car was victim of a theft and had to be to The maintenance team is where I have my biggest issues. I'm just going to talk about my last go around. My car was victim of a theft and had to be towed to this location. Long story told it took about a week for the insurance company and hyundai to communicate and get prices settled. Hyundai didn't order the parts until this was settled so my car was just sitting there with nothing happening to it for a week. Not their fault. So they then ordered the parts and told me it'll be a couple of weeks. Ok, cool right? It ended up being over a month! Not only that lol, but when I got the car there is still glass in the car! Oh yeah, the window being replaced is dirty! Like xxx! There's even glass in the front seat somehow when the back rear window was smashed out. It just seems like the work was lazily done as quick as possible. They were paid to do a job. They did it but in the absolute worst of way. There's no way I'm ever purchasing another Hyundai. Love the car but the team is.... Needs work. Extremely disappointing for the amount of time I had to wait for the car. More
by demetriuscarson43
Employees Worked With
Aaron
