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Ken Ganley Nissan Mayfield - Service Center

Mayfield Heights, OH

4.8
1,522 Reviews

1,522 Reviews of Ken Ganley Nissan Mayfield - Service Center

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September 24, 2024

Always great service and great staff at Ganley Nissan. I have been with them for over 30 years and Patty, Michael and all the staff are great. And their coffee/hot chocolate machine has the best hot choco More

by WPRYDER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Yurczak
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 29, 2024 -

Ken Ganley Nissan Mayfield responded

Hello, we are very happy we could provide you with a positive experience! If you have any further questions, please give us a call. We're always happy to help!

September 23, 2024

Everyone is very friendly and helpful. They got me in and out quickly. Car got a clean bill of health!! More

by HAAGMOTL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Yurczak
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 29, 2024 -

Ken Ganley Nissan Mayfield responded

Hi, thank you for sharing your positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

September 21, 2024

Explained everything very well great service and very positive attitude from everyone at Ken Ganley Nissan More

by Jaaydovacio
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Yurczak
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 29, 2024 -

Ken Ganley Nissan Mayfield responded

Hi, we appreciate your positive review of your experience with us! Please don't hesitate to reach out to us if there's anything more we can do!

September 19, 2024

The process of taking care of the recall was easy and smooth. I like the communication of the process that kept me informed of the progress of repairs. The staff is friendly and professional. More

by Sam
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Yurczak
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 21, 2024 -

Ken Ganley Nissan Mayfield responded

Hello Sam, thank you; we appreciate your feedback! Please don't hesitate to reach out if there's anything additional we can do for you.

September 18, 2024

Brent in service was really great, Got ne in and out in a very reasonable time when I was having an emergency with my vehicle. More

by none23
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brent Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 21, 2024 -

Ken Ganley Nissan Mayfield responded

Hi, we're happy to hear you had such a positive experience with our team! Please don't hesitate to reach out if there's anything additional we can do for you.

September 18, 2024

Good service this time. Last experience was not as good. Because of a much longer unannounced wait time. More

by Bill
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Michael Yurczak
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 21, 2024 -

Ken Ganley Nissan Mayfield responded

Bill, we are very happy we could provide you with a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

September 17, 2024

Very courteous staff. My sister had been using you for years and recommended you for my Nissan 2016 rogue and you handled it perfectly. I made a reservation drop my car of More

by BigSherm
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brent Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 20, 2024 -

Ken Ganley Nissan Mayfield responded

Hi, we are very happy to have provided you with such a positive experience! We can't wait to see you again, have a great day.

September 17, 2024

Good Service and explanation of my car’s needs and service. I was satisfied. Thank you More

by SHAVAUN7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brent Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 20, 2024 -

Ken Ganley Nissan Mayfield responded

We are very happy we could provide you with a positive experience! We hope to see you soon!

September 16, 2024

Very responsive, respectful and understanding. They go out of their way to help their customers! The sales department needs better training for sure. Pretty disappointed with the sales staff More

by DK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steven Hohs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Maranda Seither
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matt Kane
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Korey Kainec
Sep 20, 2024 -

Ken Ganley Nissan Mayfield responded

Hi, thank you for your feedback. We are sorry that your experience at Ken Ganley Nissan Mayfield did not meet your expectations. We would like to discuss this matter further to help address your concerns to the best of our abilities. Someone from our dealership will be reaching out to you very soon to address the issues.

September 13, 2024

pretty good experience. Rotated tires but did not reset pressure gauge. rear reading light left on. More

by AKWIANT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Yurczak
4.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 16, 2024 -

Ken Ganley Nissan Mayfield responded

Hi, thank you for your feedback. We are sorry that your experience at Ken Ganley Nissan Mayfield did not meet your expectations. We would like to discuss this matter further to help address your concerns to the best of our abilities. Someone from our dealership will be reaching out to you very soon to address the issues. Thank you again for your feedback. It helps us to get even better.

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