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Ken Ganley Nissan Mayfield - Service Center

Mayfield Heights, OH

4.8
1,520 Reviews

1,520 Reviews of Ken Ganley Nissan Mayfield - Service Center

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November 01, 2024

On my third vehicle and appreciate the hard work and dedication of the staff. Excellent customer experience from start to finish and even after with a great service team! More

by jmiklavic
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brent Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Patti Takach
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kamal Rida
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 05, 2024 -

Ken Ganley Nissan Mayfield responded

Hello, we're happy to hear you had such a positive experience with our team! Feel free to reach out to us if you need anything. Have a wonderful day.

October 31, 2024

Brent offered his help as soon as I stepped into the service area. He explained what service was being performed on my car and then directed me to the waiting room. When the work was done, he offered me More

by none23
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brent Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Yurczak
4.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 02, 2024 -

Ken Ganley Nissan Mayfield responded

Hello, we are very happy we could provide you with a positive experience! If you have any further questions, please give us a call. We're always happy to help!

October 31, 2024

Always friendly folks working in the Service Department. Always a good experience at this dealership. I enjoy relaxing in the waiting area More

by Karen E.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brent Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Yurczak
5.0
This rating includes all reviews, with more weight given to recent reviews.
Korey Kainec
5.0
This rating includes all reviews, with more weight given to recent reviews.
Patti Takach
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 02, 2024 -

Ken Ganley Nissan Mayfield responded

Hello Karen, thank you; we appreciate your feedback! Please let us know if there is anything else we can do for you; we are more than happy to help!

October 31, 2024

There needs too be an improvement in when you bring a new car of mileage certain things should automatically be checked. More

by EKIJAH.EA521
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brent Johnson
4.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 02, 2024 -

Ken Ganley Nissan Mayfield responded

Hi, thank you for your feedback. We are sorry that your experience at Ken Ganley Nissan Mayfield did not meet your expectations. We would like to discuss this matter further to help address your concerns to the best of our abilities. Someone from our dealership will be reaching out to you very soon to address the issues. Thank you again for your feedback. It helps us to get even better.

October 31, 2024

Always really excellent service at this location. I wouldn’t go any where else. Thank you More

by DTURNER001
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brent Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Yurczak
5.0
This rating includes all reviews, with more weight given to recent reviews.
Korey Kainec
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 02, 2024 -

Ken Ganley Nissan Mayfield responded

Hello, thank you; we appreciate your feedback! Please let us know if there is anything else we can do for you; we are more than happy to help!

October 30, 2024

Made it quick an easy. Made sure I was satisfied. Reason I come back. Him a Mike. More

by none23
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brent Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Yurczak
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 02, 2024 -

Ken Ganley Nissan Mayfield responded

Hello, we're happy you found our staff to be so supportive during your experience here at Ken Ganley Nissan Mayfield. We are always more than happy to assist you if anything else comes up. Take care!

October 29, 2024

Kind. Easy. Organized. Nice. Quick. Efficient. Glad I always go there. Service Department great. Thanks More

by DLSCH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don’t know. All three nice older gentlemen.
Nov 01, 2024 -

Ken Ganley Nissan Mayfield responded

Hi, we are very happy to have provided you with such a positive experience! Feel free to reach out to us if you need anything. Have a wonderful day.

October 25, 2024

The service department managed to fine $2300 worth of “repairs” that were urgent, including items that I had personally replaced within the last 3-4 months, such as wiper blades and cabin filters. Upon g More

by NICOLE KARN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Name not known
October 24, 2024

Great people great service did not have to wait long. Love Ken ganely Nissan mayfield. More

by Foxy girl
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frank Sumpter IV
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brent Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Yurczak
5.0
This rating includes all reviews, with more weight given to recent reviews.
Korey Kainec
5.0
This rating includes all reviews, with more weight given to recent reviews.
Patti Takach
5.0
This rating includes all reviews, with more weight given to recent reviews.
Maranda Seither
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kamal Rida
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ian Behra
5.0
This rating includes all reviews, with more weight given to recent reviews.
BECKY ROACH
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brian Kazdin the best salesman ever.
Oct 26, 2024 -

Ken Ganley Nissan Mayfield responded

Hello, we appreciate you taking the time to leave us this feedback. Please let us know if there is anything else we can do for you; we are more than happy to help!

October 24, 2024

Great work, wonderful technicians, and Brent is the best. He treats me so professionally always More

by MALLARK4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brent Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 25, 2024 -

Ken Ganley Nissan Mayfield responded

Hi, thanks for your praise and kind comments about our team. Feel free to reach out to us if you need anything. Have a wonderful day.