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Ken Ganley Nissan Mayfield - Service Center

Mayfield Heights, OH

4.8
1,529 Reviews

1,529 Reviews of Ken Ganley Nissan Mayfield - Service Center

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July 19, 2021

I went in for a routine oil change and tire rotation. The staff had me in and out in no time. Staff were friendly and courteous. More

by kimsmisery730
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brent Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 21, 2021 -

Ken Ganley Nissan Mayfield responded

Hi Kimsmisery730, we are very happy to have provided you with such a positive experience!

July 17, 2021

Excellent service department. Mike is an excellent sevice advisor who Ive gotten to know over the years. Always very responsive and friendly.Gets me in and out on a timely basis. More

by STEVED50
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brandon Boro
Jul 21, 2021 -

Ken Ganley Nissan Mayfield responded

Thanks again for taking the time to leave us this information about your recent visit. Take care!

July 16, 2021

I really felt i recieved the necessary help and being inform about my car as it had immediate issues that need to be address. Thanks More

by jalaundergammage
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brent Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 21, 2021 -

Ken Ganley Nissan Mayfield responded

Thanks again for taking the time to leave us this information about your recent visit. Take care!

July 15, 2021

My service advisor was very attentive, friendly and always goes out of his way to make sure we are completely satisfied. Outstanding customer service! Thank you More

by GREGG12
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brent Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Korey Kainec
Jul 18, 2021 -

Ken Ganley Nissan Mayfield responded

Hi Gregg12, we are very happy to have provided you with such a positive experience!

July 15, 2021

Brent was very helpful and attentive. It was just a routine service, so nothing out of the ordinary was required. But he kept me up to date on what was happening. (It was nice to see faces again, too.) More

by emj
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brent Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 18, 2021 -

Ken Ganley Nissan Mayfield responded

Hi Emj, we are very happy to have provided you with such a positive experience!

July 14, 2021

Our tire was completely destroyed and we have to leave next morning for a eight hours driving.Every place we asked told us that we have to wait until end of next day. The rep Nissan took our car in 10 min More

by Helen
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brent Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 16, 2021 -

Ken Ganley Nissan Mayfield responded

Helen, we are very happy we could provide you with a positive experience! Helen, your wonderful feedback and rating mean a lot to us.

July 14, 2021

No one could help me with Nissan connect service sent me to sales sales sent me back to service no one available very frustrating and irritating. More

by KATHEIM2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brent Johnson
4.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Yurczak
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Korey Kainec
Jul 16, 2021 -

Ken Ganley Nissan Mayfield responded

Please feel free to reach out to me Adam Legg i am the Service Manager for further assistance 440-449-9500. thank you!

Jul 16, 2021 -

Ken Ganley Nissan Mayfield responded

Please feel free to reach out to me Adam Legg i am the Service Manager for further assistance 440-449-9500. thank you!

Jul 16, 2021 -

KATHEIM2 responded

I’m currently on vacation with said vehicle . Thus the reason I wanted to get this issue solved. When I return I would like to set up a meeting.

Jul 16, 2021 -

KATHEIM2 responded

Next week due to vacation and extra work load when I’m back, I can only bring vehicle back on Friday after 5;00 or Saturday.

July 14, 2021

The employees at Ganley Mayfield are very welcoming. It does not matter what you are there for: window shopping, purchasing a car, or service. The employees here are just exceptional!!!!!! More

by DEBERADEB
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Frank Sumpter IV
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brent Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Holly Vansil, Korey Kainec
July 14, 2021

The gentleman at the front was exceptionally nice and welcoming! Any questions I asked were answered and answered with a smile. I even shared a laugh with the one gentleman and hate I didn’t grab their n More

by vincenttianna
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brent Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Korey Kainec
Jul 16, 2021 -

Ken Ganley Nissan Mayfield responded

Hi Vincenttianna, thank you so much for your positive comments about Ganley Nissan, Inc.!

July 13, 2021

The employees are kind, welcoming, and very sufficient! My car is always taken care of in a timely matter! Korey is absolutely the best and I appreciate all of his hard work and professionalism! More

by KELLYBRANDEE1991
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brent Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Korey Kainec
Jul 15, 2021 -

Ken Ganley Nissan Mayfield responded

Hi Kellybrandee1991, we are very happy to have provided you with such a positive experience!

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