Ken Ganley Nissan Mayfield

On Oct 14 i put money down on a car to get for my son and i had to go to my credit union to get financing. It didn't work out so ganley Nissan called me about it and i said i cannot do it and send my money b i had to go to my credit union to get financing. It didn't work out so ganley Nissan called me about it and i said i cannot do it and send my money back. they said no and send the receipt to them. I will not send a 500 dollar receipt in the mail. so on sat Oct 26 i drove up there and had to talk to the general manager. I explained the situation and said i wanted my down payment back that i paid in cash. they said no. I asked why and they said they didn't have the money there ...lets see a open car business a cashier and no money to refund people yet they probably been taking in down payments all day maybe? fishy to me any way i said well i want a check by Tuesday and he started to get mad. I stated i will not do business with them anymore and i will post my review on the internet. He said and i quote "don't threaten me or the company" i said i was going to write a review which is my right a complaint. he then said and i quote "i probably cant follow directions with mailing in the receipt which i said was assured and he said i probably didn't follow directions my whole life" Then he threatened me with exposing my whole credit information to the internet and my score and threatened me with getting sued. Then he looked right at me and i quote said " you probably cant afford a attorney any how can you" Now i count that slander twice and a threat from this general manager. He made a copy of the receipt and i took the original and i got up and left. This is very unprofessional of a company to use slander and threaten a customer on something they owe me. They knew i wasn't getting the car and knew i was coming for the money yet they cant do it. Some advice for the owners of this dealership if your open for business you should also in faith return the money from the customer you take on faith. Why the rating..lack of leadership no customer service and idal threats from the general manager and slander from the general manager Ian Freiberg More

I would highly recommend Ganley Nissan for buying a car because of one person, Frank Palcsik. He was EXTREMELY easy to work with and very customer friendly. Unlike the typical sales person, Frank was very because of one person, Frank Palcsik. He was EXTREMELY easy to work with and very customer friendly. Unlike the typical sales person, Frank was very understanding and eased all my nerves about making such a big purchase, He's a true professional. He listened to me very carefully and made me feel so comfortable about making the right car choice for me. Both the dealership including Mario, Tony & Jerry and Frank were a pleasure to do business with. I truly feel like I left there and made new friends, I would highly recommend buying a car from Ganley Nissan of Mayfield Road, but most of all Frank. Thank you so much, I LOVE my new Rogue! :) More

I had an excellent buy experience with Jeff Farmiloe at Ganley Nissan. I originally found the car for sale on eBay, and Jeff worked with me on a great deal for a great vehicle. I have bought several cars o Ganley Nissan. I originally found the car for sale on eBay, and Jeff worked with me on a great deal for a great vehicle. I have bought several cars online, and the buying experience at Ganley Nissan was the easiest and most successful thus far. I bought the car sight-unseen, and I can honestly say the vehicle was very accurately described and in excellent condition - just as Jeff promised. Jeff and the rest of the team at Ganley Nissan were very helpful and readily accessible throughout the entire buying process. I am thrilled with my new vehicle and will certainly remember Ganley Nissan for my next purchase. More

I had a great experience with Ganley Nissan when I recently leased a 2012 Nissan Rouge. I hate shopping for cars, and have always found it to be a pretty stressful experience. Frank and Jerry were g recently leased a 2012 Nissan Rouge. I hate shopping for cars, and have always found it to be a pretty stressful experience. Frank and Jerry were great to work with and made the process smooth and pressure free. Everyone at the dealership was super friendly and seemed genuinely happy that I was leaving in a new car! I discovered a minor issue with the car once I was home, and emailed Jerry & Frank to share my concerns! Jerry responded quickly and asked me to bring the car back the next day. With a quick trip to the dealership (which I needed to make anyway to drop up a set of keys), the problem was solved and I was back on the road in about an hour - which was a shocking and pleasant surprise. Much easier than I had anticipated!! I was impressed with everyone I interacted with at the dealership from sales to service and would highly recommend Ganley Nissan to friends and family. Good customer service goes a long way with me, and I was beyond impressed with the Ganley Nissan team! More

I went to this dealer because of an ad in the Sunday Plain Dealer. I also brought the ad with me. I was bringing my daughter to buy her first new car. Clark and Jerry presented the car exactly as the Plain Dealer. I also brought the ad with me. I was bringing my daughter to buy her first new car. Clark and Jerry presented the car exactly as the ad read. There was no bait and switch, small print, or haggling of any sort. In fact they even presented a "lesser than" car for us to consider. They gave my daughter and I privacy while we discussed the deal. The next day when we picked up the car everyone in the showroom was excited for her. They introduced us to service, customer relations, sales mgr., and took all the time she needed. I think the staff was more excited for her than I was. I never thought of a Nissan before, but after the dealer experience, the service package offered, and the product itself, I would definitely buy another. I will go back to this dealership again. More

My wife and I purchased our first Nissan at Ganley Mayfield last month. From the moment we pulled in to window shop, to the time we drove off in our beautiful new Altima, we were treated with respect Mayfield last month. From the moment we pulled in to window shop, to the time we drove off in our beautiful new Altima, we were treated with respect and hospitality.They even let us test drive a car overnight to give us more time to decide! I've already sent my family and friends to see Nick Cipollo (who took care of us) and the team to get a car or truck while the deals are hot! -Steve- More

Received exact price quoted OTD. In and out in 2 hours. Knowledable, professional, friendly. They were absolutely right!!! LOVE THE ALTIMA. I would suggest anyone considering a new car to "Drive One" sorry Knowledable, professional, friendly. They were absolutely right!!! LOVE THE ALTIMA. I would suggest anyone considering a new car to "Drive One" sorry Ford More