Ken Ganley Lincoln Middleburg Heights

Very poor customer service in the Service Department. Service Manager Frank Kelley is very rude and he needs to attend a Diversity and Equity Training if he want to continue his position. Service Manager Frank Kelley is very rude and he needs to attend a Diversity and Equity Training if he want to continue his position. More

I’m happy with the service and care I have received from Ken Gangley Lincoln. John Hern is a great caring Salesman. Honestly I leased my vehicle from a dealership closer to me that has yet to call me back a Ken Gangley Lincoln. John Hern is a great caring Salesman. Honestly I leased my vehicle from a dealership closer to me that has yet to call me back about my inquiry on a new vehicle. Gangley returns phone calls. Bottom line Service is great More

the oil change and tire rotation was just great, and the car was the cleanest it has ever been upon leaving the dealership. car was the cleanest it has ever been upon leaving the dealership. More

The problem still exist with the brakes on my vehicle. I told the sales person when I purchased the vehicle. I told the sales person when I purchased the vehicle. More

They were very professional and efficient. My car was washed too! I got in and out quickly! My car was washed too! I got in and out quickly! More

Great customer service everyone is so friendly and super helpful. Service department is very efficient and gets you out quickly helpful. Service department is very efficient and gets you out quickly More

They NEVER got back to me about the HHR, Do Not recommend them, I wanted to know MORE about the car . Guess its gone or they do not want to sell cars very bad!!! them, I wanted to know MORE about the car . Guess its gone or they do not want to sell cars very bad!!! More

They had a lot of difficulty finding the problem with my car. They were very nice about it. Laura Cook was very understanding and helpful. car. They were very nice about it. Laura Cook was very understanding and helpful. More

I love this dealership will shopping there in the future Great service experience one of the best Great service experience one of the best More

I have been a Ford customer for twenty years . This is by far the best Lincoln dealership I have purchased from.Kudos to every salesperson there on my date of purchase . This is by far the best Lincoln dealership I have purchased from.Kudos to every salesperson there on my date of purchase . More