Ken Ganley Lincoln Middleburg Heights

Dishonest - avoid this service department I recently had my Lincoln repaired at this service center. Only 2 weeks after a very costly repair, we had the EXACT same issue with our vehicle. Rath I recently had my Lincoln repaired at this service center. Only 2 weeks after a very costly repair, we had the EXACT same issue with our vehicle. Rather than admit that they made a mistake and fixed the wrong part, they charged us an additional over $800 for additional parts and labor. We had no choice but to have it fixed, as the car was not drivable. I will never again bring my vehicle to this service department. More

No correction for early deposit and checking fees I bought a 2010 Lexus convertible and told the salesman ahead of time that my down payment was needed to be held until the first of the month. He agre I bought a 2010 Lexus convertible and told the salesman ahead of time that my down payment was needed to be held until the first of the month. He agreed to wait the 5 days cor sucfi isn't funds to be in the bank. All I was asked was if. I could send another check since they could not put it through again. Fortunately the check was paid. However the early deposit costed me $105 extra because of the early deposit. I did get a good interest rate and a shorter term loan than expected. Do not count on what most count on dealers to do, honor their commitment to customer or reimbursement for their blunder. I should e joy the car and be a leader to handle the payment but lost my trust in dealers having integrity. More

my leased mks Doug French leased me a car in 2013 - time to trade in and on my paperwork they lied on the mileage of my car which robs me of 5000 miles. Be careful Doug French leased me a car in 2013 - time to trade in and on my paperwork they lied on the mileage of my car which robs me of 5000 miles. Be careful of what you sign since all they do is throw papers at you and say sign. No time to read over. More

Check Electrical System Light On My 2002 Lincoln LS I drove into the service center on Saturday, December 6, 2014 and asked the service folks to check on the Electrical System Light on my 2002 Lincoln L I drove into the service center on Saturday, December 6, 2014 and asked the service folks to check on the Electrical System Light on my 2002 Lincoln LS. I asked them to reset the chip system in case there was just a glitch. They did what I asked and reset the computer .... only to find as I drove away it was still on indicating there may be more of an issue. Well .... I drove down Interstate 480 and the car died and had no power. I called Ganley as I was now stranded on the side of a major freeway and they told me that it probably was an alternator and it would cost me $412.00 plus tax. I asked why they would not just tell me when I was there at the service center and they told me that I did not ask for that. If there is an issue with a car when the customer is there, would you not tell them at that time instead of waiting to hear that the car died and the customer is stranded. Wake up and tell people the truth when they bring in their vehicle. I am extremely disappointed with the way this situation was handled. Then I received no paperwork for what they perceived to do while I was at the dealership. More

I Bought a used car from them took it back for warranty service a couple months later car ran very badly. I told he service people i checked it out and the computer is bad. they said they would check it ou service a couple months later car ran very badly. I told he service people i checked it out and the computer is bad. they said they would check it out. they called talked to my wife and said it was not under warranty because it was a bad gas problem not a computer problem.and it would be 1500 dollars. I told her to call them and tell them we were taking the car to another dealer to diagnose. they said the car couldnt be moved because the gas tank was out of the car. I went with wife to service center and the car was not apart. The service manager insisted that the problem was bad gas and they had pulled a computer from a working taurus and tried it in ours just to make sure it was not the computer. they than told my wife they could drain her full tank of gas and clean the system for $400 my wife agreed against my advise.We got the car back with an almost empty gas tank but it ran perfect. That evening I went to use her car with my key . My key wouldnt start the car because they are coded to the computer that the lyeing service people had changed. after argueing with them the best I did was to get another key made that would work with the new computer. I will never buy or have a car serviced by Ganley. More

We are a family of five with a child that needs special medical attention. We pretty much lost everything and had to start over after our childs illness was discovered. We went to Ganley Lincoln to get a l medical attention. We pretty much lost everything and had to start over after our childs illness was discovered. We went to Ganley Lincoln to get a low mileage family car and take advantage of the credit rebuilding program offered there. Dave Sadey explained what we needed to do and helped us get the car we needed. They had just gotten the car in and did not know it had a couple minor issues. I contacted Ron Courey who connected me with Jack Gannon and they took the car back and had the issues taken care of. These people went above and beyond to take care of us after the sale was completed. They are by far the most honest, decent people I've ever had the pleasure of doing business with. I will go back again. More

We made prior arrangements with Jimmy G. to test drive a 2009 BMW 328i while shopping for pre-owned luxury. Upon arrival, we waited nearly 10 minutes for the salesman to drive the car around, once outside, 2009 BMW 328i while shopping for pre-owned luxury. Upon arrival, we waited nearly 10 minutes for the salesman to drive the car around, once outside, he informed us that the low tire pressure warning light was on, but; “Not to worry, something minor we can fix.” Furthermore, the salesman was not knowledgeable about the car, not even knowing how to unlock the car. Upon initiating the test drive, we immediately noticed the horrible odor of cigarette smoke in the car. Furthermore, the car was filthy, sticky beverage spots in the center console, dust and grit around the radio and on the dash, patched holes in the leather seating. Lastly, the two of the four air conditioning vents were broken. We were immediately turned off from the car and decided to end the test drive. Upon returning to the dealership, we were greeted by the salesman and once informed of the condition he claimed again, “nothing we can’t fix.” We were then asked if there were any other cars we were interested in and politely declined. He did remind us that we were buying used after all and we can’t expect the car to look like new. Our previous two vehicles and our two current vehicles were pre-owned and were not even close to the condition of this car. It looks like they took it in on trade and never touched it again. Note to Ganley Used Car sales – CLEAN YOUR CARS BEFORE PEOPLE TEST DRIVE THEM! A little time and effort, plus a $25 service to fumigate the vehicle would have turned into a sale. Your folks at Ganley BMW would have been appalled at the condition of this car. Note to used car buyers at Ganley – ask them to detail the car BEFORE you come and drive it. More

Absolutely the worst pack of incompetent, bad-attitude car weasels it has ever been my misfortune to encounter. I contacted this dealership with the intention of buying a late model $10K Lincoln vehicle. car weasels it has ever been my misfortune to encounter. I contacted this dealership with the intention of buying a late model $10K Lincoln vehicle. I was already sold on the car being offered and would probably have been this dealership's easiest customer "if" somone had simply bothered to "take my order", no salesmanship required. In fact, I intended to pay very close to full price, if not the actual asking price itself. For all concerned this whole thing should have been really easy. I wasn't looking to haggle. I didn't need to seek financing. I had no car to trade in. I just wanted to buy this Lincoln Mark VIII. In fact, given the circumstances, I naively expected that the whole thing should have been a fairly straightforward affair. Unfortunately, no such luck. I have never tried so hard to buy a car for cash money and met such incomprehensible resistence from those whose purported reason for being in the loop is to facilitate the sale of the car. Rather than go through the simple steps necessary to consummate the transaction these schmucks acted like they were doing me a favor simply by deigning to speak with me. I guess I should have gotten a clue when during my first phone call the salesman apparently reached the limit of his shockingly short attention span and hung up the phone on me. Actually, I asked literally no more than two or three questions of this drone and occupied not much more than five minutes of his time before he decided, unilaterally, that the phone call was at an end. Perhaps when I asked him if the dealership was firm at its asking price I touched a nerve because it was at this point in the conversation that he abruptly cut me short and hung up the phone on me. (!!!) Stupidly, I called back assuming I had just caught someone on a particularly bad day. Again, no such luck. Shuffled from one surly imbecile to the next I finally ended up speaking with the general manager, Ron Jr., who seemed mysteriously unperturbed to learn that no one on his staff was the least bit interested in selling me a car for full asking price. I was puzzled by his nonchallance but at least expected that the general sales manager of Ganley Lincoln Mercury would be able to handle this seemingly simple transaction. But once again, no such luck. Maddeningly, instead of consummating the deal and taking my money this genius put me off by promising to look into the matter and to call me back the next morning. Of course, in what was becoming an ongoing theme for Ganley Lincoln Mercury he utterly failed to keep his word. Finally, after a solid two days of being ignored, abused and treated like an annoyance rather than a customer I grew weary of trying to throw money at these idiots. Based on my experience, they obviously have far more important things to tend to rather than sell a car to a cash paying customer. God only knows what that might be. My advice. Unless you like banging your head against the wall, avoid Ganley Lincoln Mercury like the plague. More