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Ken Ganley Kia of New Port Richey - Service Center

New Port Richey, FL

4.5
2,282 Reviews
Call Service Center (877) 544-6719

2,282 Reviews of Ken Ganley Kia of New Port Richey - Service Center

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April 29, 2025

The Service Advisor Tiffany France was excellent with my service. The Technician did exactly work. More

by cimino567
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tiffany France
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May 01, 2025 -

Ken Ganley Kia of New Port Richey responded

Hello, we're happy you found our staff to be so supportive during your experience here at Ken Ganley Kia New Port Richey. Feel free to reach out to us if you need anything. Have a wonderful day.

April 28, 2025

THE SERVICE ADVISORS AT THIS DEALERSHIP SHOULD ALL BE FIRED! THEY'RE ALL RUDE AND MEAN AND STUPID AND LAZY!!!!!!!!!!!!!!!!!!!!!! THIS DEALERSHIP HAS THE WORST SERVICE ADVISORS IN THE WHOLE WORLD!!!!! More

by sammy.rich1975
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Steve Botting
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Medina
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Apr 29, 2025 -

Ken Ganley Kia of New Port Richey responded

We're truly sorry to hear about your recent experience and the frustration it caused. This is not the level of service we strive to provide, and we take your feedback seriously. We understand how important it is to be treated with respect and professionalism, and we regret that we fell short in your case. We would appreciate the opportunity to learn more about what happened so we can address the situation directly and make improvements. If you're open to it, please contact our Service Manager Nick Dorsey at 727-645-0989 or Ndrsey@ganleyauto.com so we can better understand your concerns. Thank you for taking the time to share your feedback—we're committed to doing better.

Apr 30, 2025 -

Ken Ganley Kia of New Port Richey responded

Thank you for your feedback. We are sorry that your experience at Ken Ganley Kia New Port Richey did not meet your expectations. We would like to discuss this matter further to help address your concerns to the best of our abilities. Someone from our dealership will be reaching out to you very soon to address the issues. Thank you again for your feedback. It helps us to get even better.

April 26, 2025

Ganley Kia has been helpful in resolving my recall problem. It has taken longer than I anticipated but I was recovering from shoulder surgery and didn’t miss not having my car. However, when my wife More

by gmikeyg49
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean Gillen
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 28, 2025 -

Ken Ganley Kia of New Port Richey responded

Hi, thank you for your feedback. We are sorry that your experience at Ken Ganley Kia New Port Richey did not meet your expectations. We would like to discuss this matter further to help address your concerns to the best of our abilities. Someone from our dealership will be reaching out to you very soon to address the issues. Thank you again for your feedback. It helps us to get even better.

April 24, 2025

Everyone was friendly and very helpful. Service was handled very professionally and in a timely manner. Would recommend their service department More

by dthomascorona
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Dept
Report | Print
Apr 27, 2025 -

Ken Ganley Kia of New Port Richey responded

Hi, we are very happy to have provided you with such a positive experience! Thanks for the recommendation, and have an amazing day!

April 22, 2025

The dealership is great. The software for requesting roadside assistance is lacking a place for a gate code. There was confusion when I texted the gate code back to the 800 n More

by KATHY.NPR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Maurice Thorne
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Apr 24, 2025 -

Ken Ganley Kia of New Port Richey responded

Hello, thank you; we appreciate your feedback! If you have any further questions, please give us a call. We're always happy to help!

April 21, 2025

Car Wash SUCKS, 49. 99 to patch a tire! Everywhere else in the USA, 29.99! Dealerships are a big joke and ripoff! I'll go to elsewhere from now on! KEN GANLEY KIA SUCKS! More

by aferree61
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service Dept.
Report | Print
Apr 23, 2025 -

Ken Ganley Kia of New Port Richey responded

Hello, thank you for your feedback. We are sorry that your experience at Ken Ganley Kia New Port Richey did not meet your expectations. We would like to discuss this matter further to help address your concerns to the best of our abilities. Someone from our dealership will be reaching out to you very soon to address the issues. Thank you again for your feedback. It helps us to get even better.

April 21, 2025

Called same day and got my cars LOF and rotate done quickly. Harry did a good job with communication on other items. More

by deflepchic69
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
HARRY AT Ken Gangley
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Apr 24, 2025 -

Ken Ganley Kia of New Port Richey responded

Hello, we appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

April 18, 2025

Always excellent Efficient knowledgeable Professional Clean and comfortable Service people Great and Daniel Almeida Service Adviser very helpful in explaining and answering questions Thank you More

by Hdes42
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel DeAlmeida
Report | Print
Apr 21, 2025 -

Ken Ganley Kia of New Port Richey responded

Hi, we are very happy we could provide you with a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

April 17, 2025

Good service! Got in on time and waited as expected. They took care of maintenance needs! And kept me informed. More

by rstarknight
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Dept.
Report | Print
Apr 19, 2025 -

Ken Ganley Kia of New Port Richey responded

Hello, we are very happy we could provide you with a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

April 17, 2025

Took my car to this dealership for an oil change and Brad helped me and did an amazing work. He also fixed 4 recalls that my car had that I was not aware of. He is very knowledgeable and polite. I would reco More

by emelylorenars
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brad
Report | Print
Apr 19, 2025 -

Ken Ganley Kia of New Port Richey responded

Hello, we're happy you found our staff to be so supportive during your experience here at Ken Ganley Kia New Port Richey. We are always more than happy to assist you if anything else comes up. Take care!

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