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Ken Ganley Kia of New Port Richey - Service Center
New Port Richey, FL
2,225 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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2,225 Reviews of Ken Ganley Kia of New Port Richey - Service Center
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April 19, 2018
Amazing/friendly/top notch Best dealership I have ever been to. I would recommend friendly kia to anyone and everyone trust me I do!! The service manager John Schmidt is amazi Best dealership I have ever been to. I would recommend friendly kia to anyone and everyone trust me I do!! The service manager John Schmidt is amazing. He treats everyone like they are family and is fair and honest every time I go there. I never go anywhere else. My daughter moved out of state and now that she has to work with a different dealership she misses John and his great staff at friendly kia. Don’t believe me just try it once and you will never want to go anywhere else. They go above and beyond for my family every visit. More
by BMENTZ
Verified CustomerEmployees Worked With
John Schmidt, Vince Angelotti
April 18, 2018
I am not happy My appointment was set for 12 pm upon my arrival at KIA had to wait so long for someone to help me out with my service. My appointment was set for 12 pm upon my arrival at KIA had to wait so long for someone to help me out with my service. More
by SUPERMAN2066
Employees Worked With
John Schmidt
April 18, 2018
my service experience was very good as always. The service writer was very informed about my car and my needs. He actually brought in the part to show me what I needed to replace. The service writer was very informed about my car and my needs. He actually brought in the part to show me what I needed to replace. More
by RWINDHAM0
Employees Worked With
John Schmidt
April 18, 2018
Disappointing Was roped into an oil change on the phone with promise of oil change, tire rotation, 4 point inspection (fluids), and car wash for $34.95. They did th Was roped into an oil change on the phone with promise of oil change, tire rotation, 4 point inspection (fluids), and car wash for $34.95. They did the oil change nothing else. I was told because I didn't purchase my Kia at THEIR dealership I was not in the "friendly Kia family." Therefore if I wanted tires rotated it would be an additional $15, a car wash wouldn't happen and couldn't be even paid for they suggested the car wash at Speedway a mile up the road, and the "4 point inspection" said need windshield wipers and everything else was marked needs diagnosed. I was quoted $69.95 They told me to go inside grab a cup of coffee and a fresh donut while I waited...went inside K cups were empty and no donuts to be found (this is 8:15 am Saturday they open at 8 LOL). I went back out said "well I didn't ask for anything, but since you offered I am now thirsting for a cup of coffee and donut so where are they hiding?" The guy got me a coffe and said "the donuts are still baking in the oven" I though WOW these guys even bake their own donuts on site?!?! But wait....donuts are fried not baked right?? Anyhow, Shame on me for thinking because I bought a used KIA from a private seller and this place is my LOCAL KIA DEALERSHIP that they would welcome me with open arms. I reached out to John and got no response....no come on back lets make this right...nothing. I will not be back or recommending. On a lighter note Ocean Honda up the street did welcome me with open arms and diagnosed my car for free (even though its not a Honda)...I am scheduled to have my front brakes replaced and a wheel bearing changed this Friday morning :D More
by cel_4t
Employees Worked With
John Schmidt
April 17, 2018
Experience I enjoy taking my car to friendly Kia always the best service. Staff are friendly and very knowledgeable of there product. They help you understand an I enjoy taking my car to friendly Kia always the best service. Staff are friendly and very knowledgeable of there product. They help you understand and provide the recommendations. More
by EMELENDEZ83
Employees Worked With
John Schmidt, Rich Rehkopf
April 17, 2018
Efficient, friendly service I scheduled my visit and was told approximately how long the wait time would be. I was seated in a comfortable area and had easy access to the soda m I scheduled my visit and was told approximately how long the wait time would be. I was seated in a comfortable area and had easy access to the soda machine. The car was done within the time frame quoted and the price was reasonable. Everything was attended to satisfactorily and as always I was pleased with the services provided. More
by Denise P.
Employees Worked With
Ari who was the service person who managed my sales. He was so efficient, I specifically asked his name., Bill Sizemore
April 17, 2018
Friendly Kia is excellent Friendly Kia cares about my business. They go the extra mile. I highly recommend them. The staff is knowledgeable, friendly and competent. My car gets Friendly Kia cares about my business. They go the extra mile. I highly recommend them. The staff is knowledgeable, friendly and competent. My car gets the work done correctly the first time. More
by QUALITYPENCILS
Employees Worked With
Donald Mullis, John Gilliss, John Schmidt
April 14, 2018
Customer Satisfaction in Number One Priority Our KIA had a steering issue that was very abnormal. John Schmidt the service manager took the vehicle for a evening to see if he could simulate the Our KIA had a steering issue that was very abnormal. John Schmidt the service manager took the vehicle for a evening to see if he could simulate the issue. This was a very impressive move. Once John had the vehicle overnight he was able to pin point the possible cause and recommend the fix. One great customer experience. Thank you !! More
by c.wayne.gaskill
Employees Worked With
Andrianna, Bill Sizemore, John Gilliss, John Schmidt
April 14, 2018
Was in and out in approx. 30 minutes. Problem solved. I called, she said no appointment was needed to come in. I was greeted and immediately helped. The car was in and out quickly and problem solved. I called, she said no appointment was needed to come in. I was greeted and immediately helped. The car was in and out quickly and problem solved. More
by msvicca2010
Employees Worked With
sorry, I do not remember her name!
April 14, 2018
Good service, friendly staff. The automotive service I received was complete, and they did not look for extra work. Everyone was friendly and efficient. The waiting room is pleasan The automotive service I received was complete, and they did not look for extra work. Everyone was friendly and efficient. The waiting room is pleasant, complete with wireless internet. More
by MARKWJRGLENN
Employees Worked With
John Schmidt
