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Ken Ganley Kia of New Port Richey - Service Center
New Port Richey, FL
2,225 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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2,225 Reviews of Ken Ganley Kia of New Port Richey - Service Center
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July 16, 2018
Tire warranty I went in for tire warranty and they took care of it no worries, the Tampa store wanted me to buy a new tire I didn't like that 30000 miles plus I pa I went in for tire warranty and they took care of it no worries, the Tampa store wanted me to buy a new tire I didn't like that 30000 miles plus I paid for the tire and rim extra warranty More
by WATFORD959
Verified CustomerEmployees Worked With
John Schmidt, Vince Angelotti
July 16, 2018
No complaints! Efficient, speedy and friendly sum it up. I work overnight and had a mechanical emergency on the way home at 7am.Took my car straight here and was gre Efficient, speedy and friendly sum it up. I work overnight and had a mechanical emergency on the way home at 7am.Took my car straight here and was greeted as soon as they opened. I went home and was texted almost immediately with updates. I sent back my thanks and slept all day while my car was fixed. Travis was very friendly and attentive. The cars been back to perfect ever since! Thanks to wichever mechanic worked on it for me! More
by MELON101200
Employees Worked With
Travis
July 16, 2018
Professional and friendly. Very professional and friendly. Love this dealership. They are extremely helpful and knowledgeablable. Would highly recommend this dealership for purc Very professional and friendly. Love this dealership. They are extremely helpful and knowledgeablable. Would highly recommend this dealership for purchasing and service. They also provide coffee, tea, water, and doughnuts. More
by mmonserrat
Employees Worked With
Louis
July 16, 2018
Great I am going back for more work on my car. He was very helpful and apologetic for the wait. I would recommend the service department. I am going back for more work on my car. He was very helpful and apologetic for the wait. I would recommend the service department. More
by SERENAKNOPP
Employees Worked With
David Cawthon
July 16, 2018
Good and efficient We took our car to change it's windshield, because we had a stone coming from the road and chipping it. When we arrived at the store the service was We took our car to change it's windshield, because we had a stone coming from the road and chipping it. When we arrived at the store the service was excellent. The person in charge help us right away and clear our doubts of inssurance covering our fix. They helped us with the call to the insurrance and got the details worked out so we would get the fix with no extra charge. They kept in contact with us for the date of the fix and even provided us with a loan car. There was a problem that the windshield wasn't the right one, but they mobilized fast and found the right one for us and communicated with us quickly. I would recommend their services to anyone who would need their help. More
by One grateful guy
Employees Worked With
O'Brien, Body Shop
July 16, 2018
Quick, easy and comfortable It was my first service since buying the car and they took me through it seamlessly. I wasn't sure what to expect and they made it simple. It was my first service since buying the car and they took me through it seamlessly. I wasn't sure what to expect and they made it simple. More
by scottf35
Employees Worked With
John Schmidt
July 15, 2018
Not up to standard The service department does not have enough real estate to operate. My wife asked when she should change her engine oil. One employee told me 5000 The service department does not have enough real estate to operate. My wife asked when she should change her engine oil. One employee told me 5000 miles, another told her not more than 7300, yet another provided a range between 3750 to 5000. There were two employees speaking negatively about a patron in front of other patrons. The coffee machine produces terrible tasting beverages. I purchased two vehicles from here in a month, but I will not service the vehicles here because of her experience. I have a free first service on my vehicle that consists of an oil change and tire rotation, but I'd rather pay another dealer to service my vehicle. I hope they utilize this as a teaching moment. -Dissapointed consumer More
by Henry
Employees Worked With
N/A
July 14, 2018
Very Satisfied Came in for an oil change and clicking noise from dash. Harry was my service person. He kept me informed on the progress of my visit. He is very fr Came in for an oil change and clicking noise from dash. Harry was my service person. He kept me informed on the progress of my visit. He is very friendly and knowledgeable. Harry is definitely an asset to your company. More
by Bev
Employees Worked With
Harry
July 14, 2018
Routine Service Very friendly and knowledgeable service staff. Explain everything upfront. Also very professional and courteous. Wait time was not very long and the w Very friendly and knowledgeable service staff. Explain everything upfront. Also very professional and courteous. Wait time was not very long and the waiting area was comfortable More
by bearcooks
Employees Worked With
David
July 13, 2018
Very satisfied They were very busy but was taken care of in a timely manner. It also included a car wash and vacuum I left very happy They were very busy but was taken care of in a timely manner. It also included a car wash and vacuum I left very happy More
by VETTE1975STINGRAY
Employees Worked With
Kenan Smiley
