Ken Ganley Kia of New Port Richey - Service Center

Let me tell you about my experience with this dealership, last week my vehicle would not shift out of park. So I was referred to a independent repair shop, he said he thinks it could be the solenoid, so he o last week my vehicle would not shift out of park. So I was referred to a independent repair shop, he said he thinks it could be the solenoid, so he ordered the part. Well that wasn't the problem so he ordered a module, which would not be in for a couple of days. That being said had me pay for parts before installed in vehicle. So I decided to call Ken Ganley Kia, spoke to Larry in the service department, let me tell you he was so helpful and assured me that he would do everything to help me out, he made an appointment for me for the very next day. We spoke to Todd in the parts department about the ordered parts, (parts were ordered from Kia ) and was told electrical parts are not returnable. We than talked to parts manager Sean he was also very helpful as he discounted the part that would fix the vehicle a BCM. So I decided to talk to the service manager Reese to let him know how his staff was just exceptional and Kia should be proud to have them in their dealership. I've have worked in dealerships for several years and held several positions including doing warranty for the service departments so I know the reputation that is attached to dealerships are not the best. This dealership gives new meaning to honesty and striving to satisfy the customer. So big thank you to LARRY, TODD, SEAN & REESE. P.S. I only been living in Florida for 4 months so happy to have encountered Ken Ganley Kia. More

Friendly staff. No unexpected fees/concerns. Great waiting room atmosphere. Great communication throughout the process. No unexpected fees/concerns. Great waiting room atmosphere. Great communication throughout the process. More

Recently we were shopping for a new Kia and met Peter (Sales) and Skye (Finance) and due to their professionalism and personalities we were impressed and purchased the car, Due to an external issue with (Sales) and Skye (Finance) and due to their professionalism and personalities we were impressed and purchased the car, Due to an external issue with the car a part was needing replacement and a couple of weeks later Jennie called us from the Service Department and an appointment was scheduled for us to bring in the car (with a wait time quoted for about an hour). I drove to the dealership (little over an hour) and when I arrived the service drive was full of vehicles and the driver of the vehicle in front of me said he had been there for about 40 minutes and a "kid" checked him in and left him with the car. I waited for about 10 minutes and was checked in by the "kid", who stated Jennie was not there and I would have to check with another service advisor and see if they could help me. In entering the service area there was a lot of congestion, no service advisor available, customers standing around confused as to any viable procedure, and telling me the wait time was ridiculous. In trying to reach the Service Manager I was advised he was "not available". After arriving early for the appointment and waiting for about 50 minutes to have someone just talk to me I gave up and left. MY SUGGESTION - shop for a car at Ken Ganley Kia but go some where else for any service issues. We ended up contacting Kia and have contacted another dealership which offers loaners, Uber assistance, and manners. More

Jennifer in service department is absolutely wonderful professional employees like her or why you're doing well thank you professional employees like her or why you're doing well thank you More

They made a bad situation right. That’s all I can ask for. Kenan made it right for me. This is my second car from this dealership for. Kenan made it right for me. This is my second car from this dealership More

Took stinger gt2 in for oil change and basic check list of other items. Waited about 1 hr 10 min. Waiting area was clean and stocked with refreshments and snacks. Staff always friendly and courteous. of other items. Waited about 1 hr 10 min. Waiting area was clean and stocked with refreshments and snacks. Staff always friendly and courteous. More

I have purchased many cars over the years and have always received great service. The staff are all very friendly and professional. The customer waiting room is clean and comfortable. My car is always taken received great service. The staff are all very friendly and professional. The customer waiting room is clean and comfortable. My car is always taken at the appointment time and they keep me updated on the progress. More

Matt and Kenyan went above and beyond to make sure all of our service issues were taken care of. Always a pleasure dealing with everyone at Friendly Kia. We can’t enough good things about you guys and reco our service issues were taken care of. Always a pleasure dealing with everyone at Friendly Kia. We can’t enough good things about you guys and recommend you to others constantly. Keep up the great work!!!! Linda and Drew Irvine More