Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
Dealership
Ken Ganley Kia of New Port Richey - Service Center
New Port Richey, FL
2,225 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
Service Price Transparency
Workmanship
Service Time
Service Communication
2,225 Reviews of Ken Ganley Kia of New Port Richey - Service Center
Sort by
August 06, 2018
Oil change I always receive excellent service and Doug was wonderful he kept me informed on everything and explained everything so I understood. I’ll love for Do I always receive excellent service and Doug was wonderful he kept me informed on everything and explained everything so I understood. I’ll love for Doug to be my service guy again More
by Shon
Verified CustomerEmployees Worked With
Doug was wonderful and kept me updated at all times, Vince Angelotti
August 06, 2018
Fixed issue in a short amount of time. Kept in touch by texting so I knew what was going on and where they were in fixing my car. Estimate was off by $200.00 but would have cost a lot more Kept in touch by texting so I knew what was going on and where they were in fixing my car. Estimate was off by $200.00 but would have cost a lot more if I had waited and done it later. Live up to their name Friendly!! More
by Mrs. H
Employees Worked With
Harry, John Schmidt
August 06, 2018
Great service I was at Friendly Kia for service. I was not planning on a new car anytime soon. Greg Lapino sought me out and asked nicely if he could go over some t I was at Friendly Kia for service. I was not planning on a new car anytime soon. Greg Lapino sought me out and asked nicely if he could go over some things with me. I said no but he gently persisted and it was fine. I had high mileage and so I listened. He showed me in black and white how he can put me in a new car with little to no out of pocket. I leased instead of purchasing. I LOVE my new car!! More
by nolalady78
Employees Worked With
Greg Lapina (sales) and Tony (finance)
August 04, 2018
not the best every service call leads to problems - money being taken - shooting glasses being taken - door handles being broken and not being repaired service every service call leads to problems - money being taken - shooting glasses being taken - door handles being broken and not being repaired service staff make it your problem - service manager response it's stupid to leave anything of value in your car - whats stupid is spending my money to be told I am stupid and dealing with a dealer that you need to take everything out of your car so that there is nothing to steal - some how they miss that it is my car and my stuff the same service manager said he could not understand my problem with the door handle - there is no charge - wed.while in for service the part was broken - i went home with an unknown problem - the next day back to friendly for 3 hours - what is hourly rate -is my time of no value More
by lolhill64
Employees Worked With
John Schmidt
August 04, 2018
Service not great Bought a vehicle from kia(used). Before I even made it home I had issues with vibration at lights. Called and reported to sales rep . Brought it in a Bought a vehicle from kia(used). Before I even made it home I had issues with vibration at lights. Called and reported to sales rep . Brought it in a week later to have this looked at and I was asked what I thought was the issue. I told them a list of what I read could possibly be the issue. I received a call later that day and was told that my vehicle was done. They did one thing on the list and tried to pass that off as fixed. They then told me it was the nature of my vehicle. I told them they were incorrect a my buddy had bought the matching vehicle so the the vin # only being 600 difference. During sale and trying to dicker a better deal I was told there was a 100+ check they did before they sell vehicles. I found that to be untrue as the radiator res. Was bone dry when I popped the hood. So I'm a bit sceptical about Kia and their services. More
by tlgoose
August 03, 2018
Oil change Service was quick, they didn't do anything I didn't ask for. Offered some maintenance to be done in the future. Travis was helpful.. ..... Service was quick, they didn't do anything I didn't ask for. Offered some maintenance to be done in the future. Travis was helpful.. ..... More
by BLK05301
Employees Worked With
Christina Latimer
August 03, 2018
Fast and efficient service I arrived on time for my appointment to have car service. Before I could finish reading morning paper the work was completed. Very friendly service I arrived on time for my appointment to have car service. Before I could finish reading morning paper the work was completed. Very friendly service personnel. Zero issues and complaints. More
by ancmhc
Employees Worked With
John Schmidt
August 03, 2018
Great job! Went in for first service....quick and easy, and best of all FREE! Staff was excellent, making for a trouble free relaxing Tuesday morning experience Went in for first service....quick and easy, and best of all FREE! Staff was excellent, making for a trouble free relaxing Tuesday morning experience. More
by gabemojay
Employees Worked With
Body Shop
August 03, 2018
2 1/2 HRs waiting on oil change and made appt 2 weeks ago For 2 1/2 HRs all I heard ur car almost done . Travis pulled my car up and for some reason said 2014 when it was 2018. He also told me that I would ha For 2 1/2 HRs all I heard ur car almost done . Travis pulled my car up and for some reason said 2014 when it was 2018. He also told me that I would have to pay 49.95 for now on when I came back in for An oil change I asked him if he checked my account to see what I had he said no so I said how would u know what I need to pay to please look and let me know if I had oil changes never heard from him again More
by JOYC..ERAMSEY316
Employees Worked With
August 02, 2018
Quick and easy I was greeted by a serviceman immediately and they had all service records ready. They took it back very quickly and completed the oil change in abou I was greeted by a serviceman immediately and they had all service records ready. They took it back very quickly and completed the oil change in about 20 minutes. I assumed my wait would be longer because the waiting room was almost full. Surpassed my expectations! More
by erin.mcmillen
Employees Worked With
Lewis?
