Ken Ganley Kia of New Port Richey - Service Center

First Oil Change Went in on a rainy Saturday morning , had a coupon first a free first service. John in service got me in and out in less than a hour, I'm happy. Went in on a rainy Saturday morning , had a coupon first a free first service. John in service got me in and out in less than a hour, I'm happy. More

Scheduled Maintenance Great customer service start to finish! Harry was outstanding from the moment I arrived to the moment I departed with updates in between. Great job! Great customer service start to finish! Harry was outstanding from the moment I arrived to the moment I departed with updates in between. Great job! More

Great Service Friendly and efficient service . This was our initial service for oil change, After that they had the car washed also. Was a nice experience. Everyone Friendly and efficient service . This was our initial service for oil change, After that they had the car washed also. Was a nice experience. Everyone there is nice. More

Amazing Service!!! From the moment I purchased my car to dealing with the service side, Kia IS GREAT!! You ARE the Nordstrom of car buying and service!! From the moment I purchased my car to dealing with the service side, Kia IS GREAT!! You ARE the Nordstrom of car buying and service!! More

Courtesy and professionalism The Service team respects that we too are on a schedule. We were greeted promptly, and our appointment time was honored. Service tasks and the Multi-p The Service team respects that we too are on a schedule. We were greeted promptly, and our appointment time was honored. Service tasks and the Multi-point Inspection were explained with clear detail. Organization is much improved over our previous experiences. More

Check engine light Minor issue. Gas tank filter set off light. Love free car wash. Service was quick. Vehicle was still under warranty so I didn’t incur any costs Minor issue. Gas tank filter set off light. Love free car wash. Service was quick. Vehicle was still under warranty so I didn’t incur any costs More

Key Fob issue. My key fob unlock button was wearing out. I switched to my spare key fob and found out it was never set up. Car was purchased new in 2005. Contacted My key fob unlock button was wearing out. I switched to my spare key fob and found out it was never set up. Car was purchased new in 2005. Contacted dealer 9 months ago who advised their "machine was down" and I was promised a call when repaired. After several attempts to follow up and never heard back I stopped calling. Recently I attempted to reach out to the dealer again. Tech informed me old machine still broken, but they had a vendor who they use for key fobs. Promised a call back, again never happened. Finally after several attempts I requested a Manager and Keenan in the Service Dept. assured me he could set me up with the vendor. It took a couple of calls to get scheduled but it finally happened. After a substantial time waiting in the service area, the vendor could not set it up but somehow another service manager was able to set up the key fob using the old machine. Issue was finally resolved and my spare key fob was working. I thank Keenan for his perseverance and the other manager for his diligence in getting it fixed. . More

Friendly KIA Service Dept The day I brought the car in for service I was not able to schedule an appointment, however, when I called I was told to come in and they would due th The day I brought the car in for service I was not able to schedule an appointment, however, when I called I was told to come in and they would due their best to determine what service I needed. The problem I was experiencing with the vehicle was a check engine light. Within minutes of my arrival at the service department I was greeted by an employee. I was told by David Quinn, a service advisor, to give him an hour to determine what service the vehicle needed to correct the problem. To my delight, David approached me in the customer waiting room in approximately one hour and advised me that the problem was resolved. This visit, in my opinion was handled in a very efficient and professional manner. I would like to take this opportunity to thank David Quinn and the service team at Friendly KIA. More

All went well All the Personnel were excellent the service was awesome and timing was very good. The staff was knowledgeable and kind. And the car clean up afterwar All the Personnel were excellent the service was awesome and timing was very good. The staff was knowledgeable and kind. And the car clean up afterwards was very nice More