Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
Dealership
Ken Ganley Kia of New Port Richey - Service Center
New Port Richey, FL
2,225 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
Service Price Transparency
Workmanship
Service Time
Service Communication
2,225 Reviews of Ken Ganley Kia of New Port Richey - Service Center
Sort by
September 16, 2018
Great service Great service. They did a oil change and checked over my vehicle and a car wash. Very satisfied as usual my vehicle came to clean and ready to go Great service. They did a oil change and checked over my vehicle and a car wash. Very satisfied as usual my vehicle came to clean and ready to go More
by JHURST5
Verified CustomerEmployees Worked With
Donald Mullis, John Gilliss, John Schmidt, Jon Michael Coakley, Matt Cogswell, Vince Angelotti
September 15, 2018
Efficient, friendly, value. Friendly, polite, service completed on time. Dominique our service agent was very professional and attentive. Only question concerns why vehicles ar Friendly, polite, service completed on time. Dominique our service agent was very professional and attentive. Only question concerns why vehicles are not locked on your property which is not gated. It seems that the security of car contents may be at risk? More
by Mecheng1
Employees Worked With
Dominique in service , Excellent customer service
September 15, 2018
Informative Service employees were very friendly and always informing me as to what was going on with my car. Also, loved the lounge area with the complementary Service employees were very friendly and always informing me as to what was going on with my car. Also, loved the lounge area with the complementary coffee and donuts. More
by argranato
Employees Worked With
John Schmidt
September 15, 2018
Basic maintenance Arrived 10 minutes or so early for an 8 A.M. appointment. Cody was the service associate I met. He was polite and friendly. I will the second person Arrived 10 minutes or so early for an 8 A.M. appointment. Cody was the service associate I met. He was polite and friendly. I will the second person in the waiting room. Was scheduled for an oil change and the service associate added a car wash as it was complimentary. My main concern is that it took 2.25 hours to complete those two tasks. Made it to work on time, but I thought I gave myself plenty of time yet it seems I didn't. Also not sure why the A.C. needed to be used. More
by Shawn
Employees Worked With
Cody Brogdon
September 14, 2018
not happy Dropped my car off on a Monday to replace a part in the moon roof, total was 1300 plus Was supposed to be completed Monday. I had to call Tuesday to Dropped my car off on a Monday to replace a part in the moon roof, total was 1300 plus Was supposed to be completed Monday. I had to call Tuesday to find out what was going on. Dominic assured me it would be done that day. No phone calls. I called back in the evening and the "ran into a problem and would call the next morning. I called from work on Wednesday and he said it would be done and he would call. I called again Wednesday and he said he left a message, mind you I have 1 phone. No calls were received and no voice mail. Finally went to pick it up right before closing. Pulled out of the lot and made a u turn to go back. There was glue all over an accessory panel and the panel would not slide open. The tech was gone for the day so I had to leave it for another day. The only rainbow at the end of the disaster was Andrea. She actually brought my car home to me with my consent because I was gonna flip out if something else was wrong More
by gr8_dane_breeder
Employees Worked With
Dominic, Andrea
September 13, 2018
Very good Not a so.long of a wait and a very good service, and good customer service. Very professional, detail about my service and what to recommend. Not a so.long of a wait and a very good service, and good customer service. Very professional, detail about my service and what to recommend. More
by Tommia20
Employees Worked With
Doug McARthur
September 13, 2018
KSDS sensor recall Our first experience with your service center was excellent! We did not buy our 2015 Optima from you and brought our car in for a recall notice on t Our first experience with your service center was excellent! We did not buy our 2015 Optima from you and brought our car in for a recall notice on the engine knock sensor (our closer dealership knew nothing about the recall letter from KIA, USA). We called Friendly KIA,: not only was John in your service dept. aware of the recall, but he gave us an appointment within 3 working days. We were checked in by Harry Parmar the day of the appointment. He was very pleasant, courteous and hospitable. We could not have been treated better! In & out in a reasonable time. You have earned our future business for sure! More
by cgilber4
Employees Worked With
Harry Parmar -service center - 5 star review, John Schmidt
September 13, 2018
Excellent staff and service First service of my new Soul. Excellent staff and service. Certainly will be back for next service when due. Left with a shiny, clean car as a bonus. First service of my new Soul. Excellent staff and service. Certainly will be back for next service when due. Left with a shiny, clean car as a bonus. Thanks More
by nmleslie8
Employees Worked With
Don’t remember name of front desk staff, but he was excellent
September 13, 2018
1st oil change Completed quicker than I was told . Great experience.. Would Certainly go back again. Have been to the carwash several times, always great service and Completed quicker than I was told . Great experience.. Would Certainly go back again. Have been to the carwash several times, always great service and a job well done. More
by rkrumwiede59
September 13, 2018
Wonderful people. I had a flat tire and went to get fixed. Harry took care of it and I wasn't charged a cent. I have been a service customer since before I even bought I had a flat tire and went to get fixed. Harry took care of it and I wasn't charged a cent. I have been a service customer since before I even bought a car there. They are the best. Thanks for everything. More
by uncbob347
Employees Worked With
Harry Parmer
