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Ken Ganley Kia of New Port Richey - Service Center
New Port Richey, FL
2,225 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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2,225 Reviews of Ken Ganley Kia of New Port Richey - Service Center
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September 20, 2018
1mo old Soul had pillar coming off...needed it fixed and tir I made an appointment but stuck in traffic and ran a little late. They were very busy. It took a little over an hour to fix the pillar and check tir I made an appointment but stuck in traffic and ran a little late. They were very busy. It took a little over an hour to fix the pillar and check tires and I was on my way. Overhearing other customers it seems everyone was happy with their outcome. More
by PARDNER46
Verified CustomerEmployees Worked With
Whoops, I forgot the young man's name. Henry or Harvey? Began with H. He was very pleasant .
September 18, 2018
Oil change and 30,000 mile maintenance check People at Friendly Kia are all so very friendly and helpful. Always have a smile and greet you when you enter the building.😊. Dominick in Service De People at Friendly Kia are all so very friendly and helpful. Always have a smile and greet you when you enter the building.😊. Dominick in Service Dept was very helpful with explaning what I needed done and had my car done when he said it would be done. More
by rlegrand11
Employees Worked With
Dominick - service
September 18, 2018
Convenient and Courteous Friendly Kia makes it very easy to have service work completed. They pick up the car at our house and return it to our home. The work is done promptl Friendly Kia makes it very easy to have service work completed. They pick up the car at our house and return it to our home. The work is done promptly and accurately. More
by MFHOFFMANN
Employees Worked With
John Schmidt
September 17, 2018
Oil and filter change The service was friendly. Also, the service was completed and delivered in the time promised. Actually, it was done before the time that it was promis The service was friendly. Also, the service was completed and delivered in the time promised. Actually, it was done before the time that it was promised.. More
by jfeldmann1
Employees Worked With
Harry
September 17, 2018
Courteous and efficient Repair was completed in the specified time frame..vehicle was delivered washed and cleaned...great experience..service did an outstanding job...thorou Repair was completed in the specified time frame..vehicle was delivered washed and cleaned...great experience..service did an outstanding job...thorough and competent. Enjoyed checking out the new 2019 Kia vehicles More
by SMM4444
Employees Worked With
William Taylor
September 17, 2018
Friendly. On time. No waiting This was in all my years of buying cars the easiest no pressure experience. From the online timing pereon. The perks along with the sale is amazing. This was in all my years of buying cars the easiest no pressure experience. From the online timing pereon. The perks along with the sale is amazing. More
by traceynorris288
Employees Worked With
Other Employees :
Bobby Walsh, Dana Suiters, John Schmidt, Katharine Stahl, Matt Cogswell
September 17, 2018
Maintenance service Everyone was very helpful and kind. I showed up at the end of the day and was the last person, but I never felt like I was being rushed out. I love al Everyone was very helpful and kind. I showed up at the end of the day and was the last person, but I never felt like I was being rushed out. I love all of the great amenities and it's always a pleasure to get my car serviced. More
by ALISASMITH1126
Employees Worked With
Dominic Neglio
September 17, 2018
Undatisfying experience Brought car in for cruise control not working, they couldn’t duplicate the issue which I understand if you can’t duplicate it then you can’t fix it, t Brought car in for cruise control not working, they couldn’t duplicate the issue which I understand if you can’t duplicate it then you can’t fix it, that’s how it works all the time. They claimed they drove it multiple times in the 3 days that they had it and still couldn’t duplicate the issue. I go to pick it up and drove off the lot, 10 miles down the road cruise control quits working... and on top of that they knew what time I was going to be there to pick it up and still had it sitting in the shop, didn’t get a complimentary wash/clean or anything. By the time I got an answer from anybody I was over it and got out of there. The employee I dealt with (Harry) didn’t seem very helpful and quite frankly didn’t seem like he wanted to help or even be there. Either way it will be a while until I take my car back to Friendlys. More
by akennedy182
Employees Worked With
Harry
September 17, 2018
Great experience Thank you! I had a fantastic experience. Harry was very helpful and he was very clear explaining the services I was getting. Again, thank you! Thank you! I had a fantastic experience. Harry was very helpful and he was very clear explaining the services I was getting. Again, thank you! More
by ethoms
Employees Worked With
Harry
September 17, 2018
Pushy Went in for an oil change and after waiting by my vehicle like the sign says, finally went in to find two guys at the counter. I couldn’t tell if they Went in for an oil change and after waiting by my vehicle like the sign says, finally went in to find two guys at the counter. I couldn’t tell if they were busy or not but there were no other customers in the lobby. After I get checked in I am immediately asked if I want to have additional services done that aren’t even due until my next oil change. I responded no because all I had today was enough to pay for the oil change and nothing extra. He again asked me if I wanted to go ahead and take care of the extra services since I was so close to 30k miles. To which I again replied no. After the oil change is completed he comes to the waiting area and asks me AGAIN about the additional services before he sends my car to the car wash. I have never felt this level of pressure to have additional services done and even told him that I felt as if I was being harassed. Then if that wasn’t bed enough, the next morning I get in my car and I can’t even see out of my windshield because of the spots all over it from something at the car wash. My wife and I have purchased a total of 4 Kia’s from Friendly Kia and have had all the service done here but this is the first time I have ever experienced this kind of service. More
by Vman1111
Employees Worked With
Others but cannot remember their names, Joe Dimaggio
