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Ken Ganley Kia of New Port Richey - Service Center
New Port Richey, FL
2,225 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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2,225 Reviews of Ken Ganley Kia of New Port Richey - Service Center
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October 29, 2018
Worst experience at a dealership ever Let me start by saying I bought two cars from this dealership this year, and we co-signed for my daughter's (yep 3 cars in a year) and I will NEVER g Let me start by saying I bought two cars from this dealership this year, and we co-signed for my daughter's (yep 3 cars in a year) and I will NEVER go back to this dealership for anything EVER! I took my car there for a simple oil change. The hassle started before I even got there as my car requires full synthetic and my confirmation email showed I was set for semi synthetic . I figured no big deal and called them to fix it. The girl on the phone was very nice and apologized for the mix up updated the service and gave me the new price. My car requires 6 quarts, not 5 so I asked if there was going to be an extra charge (I saw a coupon that said limit 5 quarts). She admitted she didn't know and asked me to hold. I was happy for that, as I would rather wait for the right answer then be surprised later. Unfortunately, she came back and assured me that it would cover the 6 quarts if that is what the vehicle called for... that was incorrect. So I show up on the day and am told the 6th quart is extra as the limit is 5. Not a big deal it's self as it's only a $7.00 difference. but the big issue came after the service, I was offered the complementary wash. I said sure I will wait for the wash. 1.5/2hrs later they tell me my car is ready, I pay the bill that jumped from the $69.00 quote to $85.00 and meet the service person outside. My car looks worse then it did before the wash as they used dirty towels to wipe it down. The guy was very apologetic and ran inside to get a towel to try and "touch it up". then I looked inside. despite asking them not to move my seat and even having it listed on the work order guess what they did.. Unfortunately that wasn't the worst of it. As I looked around I saw and pointed out to the tech that the chrome trim on my steering wheel was scratched from being rubbed with something abrasive. The tech tried to "wipe it clean" which of course didn't work as it was scratches and chips, not dirt. Then I noticed my drivers side window now has a one inch scratch in the tint. At this point I was to pissed to think straight, told the tech to move and drove away. Never before have I paid someone to mess up my car. I am still so angry I can't even put it into words. More
by JD
Verified CustomerEmployees Worked With
I have no idea
October 29, 2018
Friendly people at friendly Kia They were friendly I felt comfortable the other people in the waiting room were warm. They kept us updated about our cars andghe work was good they ev They were friendly I felt comfortable the other people in the waiting room were warm. They kept us updated about our cars andghe work was good they evenfixed a couple recalls on my car. I even looked up my sails man and my internet lady lol More
by DEIDREPRESCODCORKER
Employees Worked With
Other Employees :
Tyler Holt, Donald Mullis, John Armstrong, John Gilliss, Matt Cogswell, Santos Rivera
October 27, 2018
Professional Service The Service Advisor met me at the car as I arrived, took the mileage, offered options during waiting and had the car in the service bay within several The Service Advisor met me at the car as I arrived, took the mileage, offered options during waiting and had the car in the service bay within several minutes. He updated me on the vehicle stat twice, went over the results and had me at checkout and then off the lot in around 45 minutes. Excellent! More
by BRUCE.BEVERAGE
Employees Worked With
David Quinn
October 26, 2018
Quick recall repair I received the dreaded "we need to fix things" on your vehicle letter, so I set an appointment at Friendly. My person was David Quinn, and he was fant I received the dreaded "we need to fix things" on your vehicle letter, so I set an appointment at Friendly. My person was David Quinn, and he was fantastic! He kept me in the loop on my car, printed out a list of potential things to keep my eye out for, and even had my car washed and vacuumed! All in all, my experience at Friendly was far more than I expected. I definitely, very highly recommend them, and will absolutely be back myself! More
by KCH
Employees Worked With
David Quinn
October 26, 2018
ON TIME, NO PRESSURE WE ARRIVED 10 MINUTES EARLY BUT THE PROCESS WAS STARTED IMMEDIATELY, OPTIONS PRESENTED WITH NO PRESSURE AND FINISHED ON TIME. WE ELECTED TO GET THE F WE ARRIVED 10 MINUTES EARLY BUT THE PROCESS WAS STARTED IMMEDIATELY, OPTIONS PRESENTED WITH NO PRESSURE AND FINISHED ON TIME. WE ELECTED TO GET THE FREE WASH SO THAT TOOK A LITTLE . THE COFFEE AREA WASN'T VERY TIDY AND THE DONUTS MESSY.. More
by WHCPMC
Employees Worked With
Cody Brogdon
October 25, 2018
Slower then usual As usual, the people are Always friendly and courteous! I did have to wait longer then usual for someone to assist in the Service lane, even though I As usual, the people are Always friendly and courteous! I did have to wait longer then usual for someone to assist in the Service lane, even though I had an appointment, then it was slow getting answers as to the whys I brought my vehicle in in the first place. It seemed liked I had to locate my service advisor to get him to get an answer for me on any specific question instead of him getting the results first and finding me. It took almost 2 hours from when I brought my vehicle in from the appointment time to when I finally got up to locate him to get the first response and it should never have taken that long. I love this dealership so I did not get upset and had never seen this advisor before so thought maybe he was still in training. Things did not get much better but I managed to make the best of the situation. I spent almost 6 hours at your dealership that day, not how I had planned on my day. The donuts were good though! More
by 2s3o1l2
Employees Worked With
Andrea, the two Coutesty drivers., Harry Parmar
October 25, 2018
Great customer service We had our vehicle serviced for its first oil change, very happy, they aim to please and even washed the vehicle, highly recommend. Drove from Spring We had our vehicle serviced for its first oil change, very happy, they aim to please and even washed the vehicle, highly recommend. Drove from Spring Hill, but worth it. More
by DODGERBOY1953
Employees Worked With
Bobby Walsh, Donald Mullis
October 25, 2018
Excellent I had appt for my 15,000 mile service and I asked if they would be able to complete the service with in 1 hour and they were done in 45 minutes - Awes I had appt for my 15,000 mile service and I asked if they would be able to complete the service with in 1 hour and they were done in 45 minutes - Awesome More
by KMSANC
Employees Worked With
David Wuinn
October 25, 2018
Service you can count on Friendly KIA makes it easy to have your car serviced. I like to make the appointment and while waiting go to Cracker Barrel for breakfast come back i Friendly KIA makes it easy to have your car serviced. I like to make the appointment and while waiting go to Cracker Barrel for breakfast come back in an hour and it's done. More
by valbuenaf@hotmail.com
Employees Worked With
Cody Brogdon
October 24, 2018
General Services I take my Sportage to this dealer because service is beyond standard means. Harry Parmar always makes sure my concerns are addressed and explains all I take my Sportage to this dealer because service is beyond standard means. Harry Parmar always makes sure my concerns are addressed and explains all details pertaining to any issue I may have. He really listens to his customers and not just pushing them through. Not only is their service beyond standard means, they also address all customers with a smile and their waiting area is comfortable and relaxing while offering drinks and snacks. I am pleased to be part of the Friendly Kia dealer family coming from the east coast. More
by frank.sciacca
Employees Worked With
Harry Parmar
