Ken Ganley Kia of New Port Richey - Service Center

first oil change Wonderful to deal with, he was fast and took care of my needs. He was very good and helped me fix my mirror that was coming off. Wonderful to deal with, he was fast and took care of my needs. He was very good and helped me fix my mirror that was coming off. More

Poor service.. again I’m not sure the character limit would allow for me to share the amount of poor experiences I’ve had with the service department since I’ve bought thi I’m not sure the character limit would allow for me to share the amount of poor experiences I’ve had with the service department since I’ve bought this car. My recent experience was no different. Unfortunately I do not recall the name of the service associate who assisted this day. (I had to select one to submit feedback) Dropped my car off at noon for an oil change, tire rotation, and to check out a sensor light. 4:30p comes around and no call had been made to me regarding my car being finished. I contacted the dealer, the service lady said they were finishing up my car and would call shortly letting me know it’s done. Another hour goes by, still no call, so I just head to the dealer assuming it was done at that point. By the time I get to the dealer they’ve had my car for 5.5 hours. When I arrive I’m told nothing has been done to my car.. NOTHING. Not the oil change, not the tired rotation, not even a cleaning. The associate I spoke with said they had been trying to call me all day and that they must have the wrong number on file. I find this very hard to believe considering every other visit I’ve been contact via phone, plus they took my number down when I arrived AND when I called for a status update. I even received a phone call that same morning asking me to upgrade/trade-in my car. So whatever the excuse was, honestly it felt like a bunch of bs. The service guy seemed to care less that they had my car the entire day... Or when I called for a status update I was given wrong information. When I asked how long until it was finished I was told “I don’t know. We have to put it back in the line up for work”... are you kidding me?! Not even and “I’m sorry”?! Eventually after having to wait another 45 minutes the oil change and tire rotation was completed. I was informed I needed a new battery (this was causing the sensor issue). Since I had been waiting for my car all day I needed to leave. I thought I may have bought another battery through the dealer in the past. The service guy said he would look into that a call me with a follow up... shocker, I never got that call. I wouldn’t be so frustrated if this was the first, second, maybe even the third time something like this has happened. But we’re at about 6 poor visits at this point. I realize mistakes happen but how these issues have been resolved is not acceptable. More

Home. Made you feel welcome, no matter where you went employees were more than cordial. most new vehicles are good and what separates all businesses is peop Made you feel welcome, no matter where you went employees were more than cordial. most new vehicles are good and what separates all businesses is people. Also spoke with Vince's boss but he decided very politely we were to far apart on a new purchase. Vince said he would work in my interest as I am a good customer. Very professional representative of your company and should be very proud. Ed More

11:30 appointment for service. When I took my Kia in for service the man asked me if I wanted complementary car wash and I said yes when my car was ready I thought they did a lousy When I took my Kia in for service the man asked me if I wanted complementary car wash and I said yes when my car was ready I thought they did a lousy job but when I got home I took a better look and it was the same as it was when I took it down for service. I was waiting for this text to give a reply to the service. My wife was not happy. More

Timely Service Honored my appointment and completed service in a timely manner.it was easy to deal with this dealership and would recommend them to others needing se Honored my appointment and completed service in a timely manner.it was easy to deal with this dealership and would recommend them to others needing service More

Oil change Had appointment and took over an hour for just an oil change. Not happy. After an hour I went and asked the guy who took my cars information and asked Had appointment and took over an hour for just an oil change. Not happy. After an hour I went and asked the guy who took my cars information and asked what was taking so long and then 2 minutes later he came and said oh now your car is ready. Shouldn’t take that long for just an oil change. Won’t be back. More

Very friendly service I went in for an oil change and walked out with a brand new Soul with a better interest rate and a lower payment than my previous Soul which was only I went in for an oil change and walked out with a brand new Soul with a better interest rate and a lower payment than my previous Soul which was only a couple of years old. More

There for a oil change Was not greeted right away like they use to do. Service was fast but the car wash was down so no car wash. T.y. Was not greeted right away like they use to do. Service was fast but the car wash was down so no car wash. T.y. More

Service Department The service was top rate. Harry Parmar saved the day. Replacing the damaged part took less than an hour. My sales man never even told me about the fir The service was top rate. Harry Parmar saved the day. Replacing the damaged part took less than an hour. My sales man never even told me about the first device call on my new vehicle was to be complimentary. Because of Harry, I'll be back. More

Great service I went in for a leak in my tire and after inspection they found that it was in the sidewalk. They automatically called the tire manufacturer to see if I went in for a leak in my tire and after inspection they found that it was in the sidewalk. They automatically called the tire manufacturer to see if it was under warranty and replaced it for free. More