Ken Ganley Kia of New Port Richey - Service Center

Putting the customer first! As someone who work with the public I’m always extremely happy with each and every visit with you guys! You guys are thorough, polite, professional, i As someone who work with the public I’m always extremely happy with each and every visit with you guys! You guys are thorough, polite, professional, informative and mort importantly you are customer service at it best!! David was first point of contact when I walked in and let me just say he’s a keeper. He has AWESOME customer service skills! More

Let's hope third times a charm! This is the third time in a month that my 2016 Soul has been in because the check engine light has come on. Each time I have been assured the problem This is the third time in a month that my 2016 Soul has been in because the check engine light has come on. Each time I have been assured the problem was fixed. The second time I was told the car was taken for a test drive and the odometer read 36000 going in and coming out...this last time they drove my car in excess of 100 miles, used more than a half a tank of gas and I was told by my service advisor the gas would be replaced and it wasn't. Also they do a courtesy wash after the service. I was told my car had the gold wash which is an upgrade and my car was never washed. It was dirty, tires were dirty, carpets vacuumed. I'm tired of being told things are done that actually aren't... More

Tail gate malfunction We dropped off our Sorento Sunday for Monday appointment. Never heard from them till we called Tuesday! What happened there?? And we had to call not e We dropped off our Sorento Sunday for Monday appointment. Never heard from them till we called Tuesday! What happened there?? And we had to call not even an email! We emailed Monday night on the website & chatted & was told couldn’t help call tomorrow. So the person we chatted with couldn’t leave a message for us! Poor communication!! This has happened to us before with poor communication! Need to work together as a team!! When we picked up the car the gentleman was very nice & so was the lady that checked us out! More

Went for an oil change and came home with a 2019 Kia Soul Went for an oil change on my 2016 Soul. Kevin Bashaw asked if I would consider a look at a new Soul... The rest is history.. Kevin Bashaw BTW is a ver Went for an oil change on my 2016 Soul. Kevin Bashaw asked if I would consider a look at a new Soul... The rest is history.. Kevin Bashaw BTW is a very knowledgeable guy. More

Overall ok The staff was friendly but very vague on explaining the process and also letting me know how the warranty worked on the tires since my vehicle is a 20 The staff was friendly but very vague on explaining the process and also letting me know how the warranty worked on the tires since my vehicle is a 2019 they just said go ahead take a seat we will be with you in a little while about one hour or two later they came in said your car is done and that’s it very impersonal but no one was rude. More

Service Came to the dealership for a recall incident - work was completed on time, this was completely within the time frame that was stated upon arrival - ap Came to the dealership for a recall incident - work was completed on time, this was completely within the time frame that was stated upon arrival - approximately 1 hour. More

Quick Service I had an appt. for 2:30 on 11/16 for oil change. Arrived at 1:30 because the traffic from Clearwater less than expected ,so I took a chance that I c I had an appt. for 2:30 on 11/16 for oil change. Arrived at 1:30 because the traffic from Clearwater less than expected ,so I took a chance that I could be taken early .Anthony was at the desk , and even though it was a very busy day, he said he'd work on squeezing me in early. I understood and prepared myself for a long wait .Was surprised to get my car by 3:15 , washed and oil change done ! I'm very happy with Friendly KIA and will continue to call you in the future! Service and personelle are excellent especially Anthony Aquino !!! More

Friendly Kia always the best Been a twenty year customer and Friendly Kia never lets you leave unsatisfied. From sales to service they are ready to try their best to pleae the cus Been a twenty year customer and Friendly Kia never lets you leave unsatisfied. From sales to service they are ready to try their best to pleae the customer. Plus, John's committment to the community spans the years. More

Service Fast and friendly service guys...david was great to deal with...would recommend their facility.....very accommodating...my car was clean upon pick up. Fast and friendly service guys...david was great to deal with...would recommend their facility.....very accommodating...my car was clean upon pick up...happy More

Excellance!!!!! Always quick, reasonable and professional. Best dealership I have ever been to, The lounge is so comfortable and clean. You always feel welcome and a Always quick, reasonable and professional. Best dealership I have ever been to, The lounge is so comfortable and clean. You always feel welcome and a valued customer. More