Ken Ganley Kia of New Port Richey - Service Center

I feel compelled to warn folks about the terrible experience I had at Ken Ganley of New Port Richie on June 12, 2024. Took my car in for an oil change and to have the theft protection added to my S experience I had at Ken Ganley of New Port Richie on June 12, 2024. Took my car in for an oil change and to have the theft protection added to my Sorrento. Ended up with a quote for lots of repairs - chose to make some of them. But the issue that occurred was with the simplest of car maintenance tasks - changing the oil. Within a mile of leaving the dealership, my oil light came on. On my way back to the dealership to see why the heck my oil light was on, the check engine light came on. After an inspection, the service manager told me that a bad oil filter (which they installed) was preventing oil from going to the engine. So....if you expect to have someone check to see if oil is actually going to the engine after an oil change, do not take your vehicle to this dealership for an oil change. The service tech attempted to give me a coupon for a free oil change in the future, but I demanded a refund for the careless and potentially engine ruining work they had done changing my oil as I will never return to any service center that cannot properly change the oil in my vehicle. So much for taking my Kia to the dealership for the best service - never again! Based on this experience, I will never return to this dealership for service or to purchase a vehicle. More

Stopped by to set up an appointment for and oil change, the 60,000 mile service, brakes, tires and a few other things and was pleasantly surprised when Larry Rosecrants said they could start working on my the 60,000 mile service, brakes, tires and a few other things and was pleasantly surprised when Larry Rosecrants said they could start working on my car that day. Kia even got me a ride home and picked me up the next morning to get my car. Everything was done perfectly and the wash they gave my Niro made it look brand new and had me looking twice to make sure it was actually my car. They even fixed an annoying whistling sound I'd mentioned which turned out to just be a grommet that was knocked off by some road debris that hit the undercarriage. My car runs like new and I'll be taking my wife's Niro in for some TLC soon. Wouldn't take my cars anywhere else. More

As a long time customer of KIA (going on my 8th KIA Vehicle)I love the attention given to it's customers. The service department is extremely caring towards their customers, kudos to Larry. I would Hig Vehicle)I love the attention given to it's customers. The service department is extremely caring towards their customers, kudos to Larry. I would Highly recommend this KIA dealership. More

Fast friendly service staff. All of my maintenance items were completed in a timely matter. All of my maintenance items were completed in a timely matter. More

This place is quick to take the money for a new car but they dont have time for people when they come back for service it was alot different when it was Friendly kia will not return there they dont have time for people when they come back for service it was alot different when it was Friendly kia will not return there More

Great customer service. Work was done in quality. . Great work . Always a great job with washing and detsil Work was done in quality. . Great work . Always a great job with washing and detsil More