Ken Ganley Kia of New Port Richey

I feel compelled to warn folks about the terrible experience I had at Ken Ganley of New Port Richie on June 12, 2024. Took my car in for an oil change and to have the theft protection added to my S experience I had at Ken Ganley of New Port Richie on June 12, 2024. Took my car in for an oil change and to have the theft protection added to my Sorrento. Ended up with a quote for lots of repairs - chose to make some of them. But the issue that occurred was with the simplest of car maintenance tasks - changing the oil. Within a mile of leaving the dealership, my oil light came on. On my way back to the dealership to see why the heck my oil light was on, the check engine light came on. After an inspection, the service manager told me that a bad oil filter (which they installed) was preventing oil from going to the engine. So....if you expect to have someone check to see if oil is actually going to the engine after an oil change, do not take your vehicle to this dealership for an oil change. The service tech attempted to give me a coupon for a free oil change in the future, but I demanded a refund for the careless and potentially engine ruining work they had done changing my oil as I will never return to any service center that cannot properly change the oil in my vehicle. So much for taking my Kia to the dealership for the best service - never again! Based on this experience, I will never return to this dealership for service or to purchase a vehicle. More

Carolina is a wonderful sales person at this dealership. She’s very smart and very sweet She’s very smart and very sweet More

I contacted this dealership via email regarding the car on their lot. They answered all of my questions via email and telephone. I drove 2 hours there and they called me on the way there to inform me the c on their lot. They answered all of my questions via email and telephone. I drove 2 hours there and they called me on the way there to inform me the car was still available. The process was smooth and our salesman Nico was super nice and very knowledgeable about the EV9. The only suggestion I would make is to make sure the EV’s are charged when you know a buyer is coming to see it. I could not test drive the car off the lot due to low battery and spent an additional 2 hours on the lot waiting for the car to charge. This dealership needs a higher level charger on site. Overall great experience! More

Absolutely super help with everyone at the dealership. Nathan Currier , my salesman Megan finance the floor manager the everybody they were super Nathan Currier , my salesman Megan finance the floor manager the everybody they were super More

Don't trust Mr. Ferrara. He agreed to put both the 120 and 240 volt cables with the car. Never got. Many requests. Also asked for a copy of the extended warranty Ferrara. He agreed to put both the 120 and 240 volt cables with the car. Never got. Many requests. Also asked for a copy of the extended warranty and car bills to tie back to the credit card and check so I can get the company to reimburse me for my outlay since it is a company car. Despite many requests, never heard back. Love the car. More

Stopped by to set up an appointment for and oil change, the 60,000 mile service, brakes, tires and a few other things and was pleasantly surprised when Larry Rosecrants said they could start working on my the 60,000 mile service, brakes, tires and a few other things and was pleasantly surprised when Larry Rosecrants said they could start working on my car that day. Kia even got me a ride home and picked me up the next morning to get my car. Everything was done perfectly and the wash they gave my Niro made it look brand new and had me looking twice to make sure it was actually my car. They even fixed an annoying whistling sound I'd mentioned which turned out to just be a grommet that was knocked off by some road debris that hit the undercarriage. My car runs like new and I'll be taking my wife's Niro in for some TLC soon. Wouldn't take my cars anywhere else. More