Ken Ganley Kia Mentor - Service Center

One word. ...Erica! She always makes me feel like a friend, and I'm so happy to see her! Her professionalism and calm demeanor is reassuring and comforting. Eri ...Erica! She always makes me feel like a friend, and I'm so happy to see her! Her professionalism and calm demeanor is reassuring and comforting. Erica is the face of your Kia dealership! She is very knowledgeable and I know I'm in good hands with her! More

Bad Service; Service sales representative lacked the ability to communicate effectively. Only concerned with add-on sales. The service sales person was pushie and inattentive when I spoke about anything ability to communicate effectively. Only concerned with add-on sales. The service sales person was pushie and inattentive when I spoke about anything, including my name. I said no to a particular service but still got charged for it. When I pointed it out through what was exactly said, he snapped at me. It was everything you would expect from a used car dealer without a touch of charisma. I will never return to this place as I have had issues with Mentor Kia prior to this. More

Service department was awesome- team was so extremely helpful and i appreciate them going the extra mile for me. helpful and i appreciate them going the extra mile for me. More

Very professional they know there business and they get you in and out on a timely manner you in and out on a timely manner More

Local and prices of cars are affordable! Salespeople come and go but the Service department seems good. Salespeople come and go but the Service department seems good. More

The Staff is always professional, polite and courteous. They explain everything they're going to do. They take good care of you while you wait. They explain everything they're going to do. They take good care of you while you wait. More

Very good service nice people friendly clean waiting room I also got a car wash thank you I also got a car wash thank you More

The online scheduling system made things very easy. The service department staff was friendly and Dee Shirkey was a huge help. The service department staff was friendly and Dee Shirkey was a huge help. More

Service department went above and beyond to fix a warranty issue while respecting my time constraints and limited availability warranty issue while respecting my time constraints and limited availability More

I am very disappointed that my son came in for an oil change and was there 2.5 hours. When an oil change typically takes a half hour. I’d rather pay $100 and be done in 20 minutes then have our time was change and was there 2.5 hours. When an oil change typically takes a half hour. I’d rather pay $100 and be done in 20 minutes then have our time wasted. I don’t really care that it was free. They knew he was waiting for the vehicle. They should have had it done within the hour. That’s called bad scheduling. Very disappointed!!! More