Ken Ganley Kia Mentor - Service Center

Always friendly and informative with your car. Very good staff and I have found with my service, they want to make sure you are completely satisfied Very attentive and courteous. Thank You. Very good staff and I have found with my service, they want to make sure you are completely satisfied Very attentive and courteous. Thank You. More

Good folks at Kia Service! They're always respectful, considerate, helpful, not pushy. I DO have to come back in this time, because they forgot to put a 'Next Oil Change Due _ They're always respectful, considerate, helpful, not pushy. I DO have to come back in this time, because they forgot to put a 'Next Oil Change Due ____' sticker on my windshield! Not a big deal, but I need that sticker up there! More

DO NOT BUY FROM THIS DEALERSHIP!!!! Bought car from another dealership. Great product! Great support from corporate! Unfortunately, we started having issues and took our vehicle here be Bought car from another dealership. Great product! Great support from corporate! Unfortunately, we started having issues and took our vehicle here because it is closest to us even though it is a 45 minute drive. Did everything we were required to do to maintain our warranty coverage (changed timing belt at 60,000 miles, etc) Water pump blew up on the highway, car overheated, warped block...Car was towed to the dealership. Girl called from dealership and claimed our mechanic had stripped the block on the timing belt change. When we did not buy this story and contacted corporate they changed their tune and decided to do the repairs. Called to tell us car was ready. Made another trip to pick up car and explained that I would be picking up my son from college the following day and was it safe to drive. I did not want to be by myself in the middle of this long trip and have the car blow up again. I was assured car was safe for this trip. Drove down a block with my "repaired" vehicle and it started doing the same thing!!! Fast forward at least 2 head gasket changes, determined antifreeze was literally disappearing..dealer claimed it was an "air pocket" . Corporate determined the need for a new engine. Another trip to the dealer. Finally were given a loaner...good thing since it took 2 MONTHS for them to install the engine!! At 103,000 miles wheel bearing went bad on front passenger. Fully covered item under our extended warranty (Zurich...a GREAT company) Took to dealership and they tried to sell us $650 brake job before they would do the work because pads were a little worn!!! I had to explain to them that I did not need this work done at this time and when I did I could do the work at home for $20 and to just fix the wheel bearing. Called corporate to inform them of the situation. Waited 4 HOURS in the waiting area and watched all kinds of people come in for oil changes and car washes and be told all of the terrible things that were wrong with their vehicles that needed to be done. If all you need is an oil change, car wash, or their most popular the "cabin air filter" then this is the place for you! The day following the wheel bearing incident received a message from Keith Marino stating he had something important to discuss. After playing phone tag finally spoke to him on the phone and was informed that after meeting with the dealership owner, CEO, staff, service managers, service staff, and every other person who has anything to do with Mentor Kia, I was informed THEY ARE NO LONGER INTERESTED IN SERVICING MY VEHICLE AND I WAS NOT WELCOME IN THEIR DEALERSHIP BECAUSE I CALLED CORPORATE!!!!!!!!!!!! (long story short...these people are xxxxxxxx and do not stand behind their product) Their cars cost a lotta money...SO DON'T BUY EM! More