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498 Reviews of Ken Ganley Kia Mentor - Service Center
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May 07, 2021
Very disappointed. A 2:00 appointment for an oil change/recall updates have taken over 2 1/2 hours. It’s 4:30 and I’m still here! Might have to check out Preston KIA next time. change/recall updates have taken over 2 1/2 hours. It’s 4:30 and I’m still here! Might have to check out Preston KIA next time. More
by gina
Employees Worked With
Nate
January 30, 2021
The service department was friendly and knowledgeable. They repaired my power window in under 24 hours. The rushed delivered the part and got it installed before I went to work the next day, which was ahe They repaired my power window in under 24 hours. The rushed delivered the part and got it installed before I went to work the next day, which was ahead of schedule. Overall a good experience. More
by Brian A
Employees Worked With
Nathaniel
January 28, 2020
Phenomenal Service I want to thank Service Rep Melissa and Fixed Operations Director Scott Williams for their help! I arrived without an appointment because my 2014 Sor I want to thank Service Rep Melissa and Fixed Operations Director Scott Williams for their help! I arrived without an appointment because my 2014 Sorento was having unexpected engine problems. The Service Department Team was able to get me into the repair schedule, identify the problem, and resolve the issue in a timely and professional manner. With the quality of service and care they provided I will now have all my Kia service done in Mentor and will purchase my next Kia (within approx. 12-18 months) from the Kia Mentor Dealership. Thanks again for all your help. ps - my friend who followed me up to the dealership was so impressed with your service he now wants to sell his Toyota and buy his next car from Kia Mentor. More
by GOEB1148
Employees Worked With
Scott Williams & Melissa
January 23, 2020
Excellent service and wonderful workers. Helped with everything needed. While my car needed fixed they gave me a rental with no questions asked. I would recommend mentor Kia service to anyone! everything needed. While my car needed fixed they gave me a rental with no questions asked. I would recommend mentor Kia service to anyone! More
by Dannell
Employees Worked With
Amber Burnett
January 16, 2020
Charge me $73 to look at my car and tell me I needed Brakes took it somewhere else and they said I didn't need brakes! The other place that I took it to said I didn't need brakes all I had was just a b Brakes took it somewhere else and they said I didn't need brakes! The other place that I took it to said I didn't need brakes all I had was just a buildup on my rotors and that was it this dealership told me that I needed pads and rotors which was over $469. The other dealership just said drive it and it'll disappear and it did cost me nothing at the other dealership. I should be entitled to a refund bad diagnostics by this department! My car is fine now thanks to Kepich Ford in Garrettsville! Didn't charge me one cent to look at my car! More
by zalimeni1020
Employees Worked With
Amber Burnett
December 07, 2018
Service department 11 out of 10 stars. My Soul was in for routine service and as always the work was completed in a timely manner. All work was done properly and the car was cleaner than wh My Soul was in for routine service and as always the work was completed in a timely manner. All work was done properly and the car was cleaner than when it was taken in. I also some a warranty issue in which Mr. Williams went above and beyond to have this issue resolved. Overall this dealer is top notch from the time the vehicle was purchased and thru numerous routine service work. Will be a repeat customer for sure. More
by no
Employees Worked With
Scott Williams
July 17, 2016
We are very pleased with the service we received I was very pleased with the service we received it was only a oil change but I didn't have to wait for my van to be serviced it didn't take as long as I was very pleased with the service we received it was only a oil change but I didn't have to wait for my van to be serviced it didn't take as long as I was told. More
by Mike Wood
Employees Worked With
Not sure
June 30, 2016
Quick and easy I had an 11:30 appointment and was leaving the dealrship at 12:30. Everyone was polite and professional in my dealings. The service area was very cl I had an 11:30 appointment and was leaving the dealrship at 12:30. Everyone was polite and professional in my dealings. The service area was very clean. No complaints from me! More
by BruKu
Employees Worked With
David
June 17, 2016
Very easy Everyone is very nice. I went in for a repair but, I ended up purchasing a new soul with your summer on us program. Great deal couldn't pass it up. Everyone is very nice. I went in for a repair but, I ended up purchasing a new soul with your summer on us program. Great deal couldn't pass it up. More
by Mom always on go.
Employees Worked With
Jason, banker, and marine finace and the auto repair men. Sorry bad with names.
