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Ken Ganley Kia Mentor - Service Center

Mentor, OH

4.5
502 Reviews
Call Service Center (440) 953-1000

502 Reviews of Ken Ganley Kia Mentor - Service Center

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March 11, 2022

Very good customer service, quick, very responsive. Very knowledgeable when I asked questions about all the recalls in my Kia. More

by K.radabaugh04
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jacob DeMeza
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Mar 13, 2022 -

Ken Ganley Kia Mentor responded

Hi, we are so happy to read such a great review about Ken Ganley Kia Mentor! Thank you so much for your feedback! We hope you have a great day!

March 11, 2022

This dealership has always had great customer care in their Service area. Service rep Erica is among the best! More

by KSALACIENSKI
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Erica Hughes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Zach Piotrowski
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Mar 13, 2022 -

Ken Ganley Kia Mentor responded

Hi, we're happy to hear you had such a positive experience with our team! Thank you so much for your feedback! We hope you have a great day!

March 11, 2022

Said they did a “major tuneup” but they didn’t do xxxx. Said they put in 6 new spark plugs and they look as old as they did before it was taken in. And I’m sorry but it shouldn’t take a trained mechanic 6 More

by Roman
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Christina Walters
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March 11, 2022

I’ve been a Mitsubishi car owner for over 25 years, started with Mentor Mitsubishi, went to Mentor Kia and now Ken Ganley (first time) I was greeted when I pulled in and told them the reason I was the More

by Millie
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nate Ferris
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Michael Ross
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Mar 13, 2022 -

Ken Ganley Kia Mentor responded

Hi Millie, thank you so much for your positive comments about Ken Ganley Kia Mentor! We are always more than happy to assist you if anything else comes up. Take care!

January 26, 2022

Great service & followup. Scott Golnick was great with our first soul, phenomenal with our 2nd More

by brandedcowgirl
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Golnick 10 stars, Amber Burnett
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Jan 27, 2022 -

Ken Ganley Kia Mentor responded

Thank you for taking the time to review us! We are so glad to hear that you had such a successful service experience working with Scott and the Mentor Kia team. Drive safely and we hope to see you back again down the road!

December 20, 2021

We have always had a good experience at Mentor Kia the staff is great. Thank you! More

by Wanda Davis
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dylan Gridley
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Dec 21, 2021 -

Ken Ganley Kia Mentor responded

Thank you for the great review, Wanda! We appreciate your business and are happy to hear that you had such a successful experience working with the Mentor Kia team. Drive safely, and we hope to see you back again down the road!

December 04, 2021

The staff is very friendly and the service department personnel were knowledgeable and explained the service requirements. The wait was reasonable for the services provided!! Highly recommend this dealer More

by Tuffmex2008
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dee Shirkey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Amber Burnett, Jeff Soukup
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Dec 06, 2021 -

Ken Ganley Kia Mentor responded

Thank you for the recommendation and all-around fantastic review! We're so glad we're delivering the informed, knowledgeable client care we aim for - and we appreciate you trusting us with your business! See you next time. - the Mentor Kia team

October 19, 2021

This dealership is great!!!! My husband brought my Kia Sportage in for the first oil change and everything went great!!! They were on time and were done fast!!! Will come back for the next oil change when More

by Margaret
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Amber Burnett
Report | Print
Oct 19, 2021 -

Ken Ganley Kia Mentor responded

Hi Margaret - Thank you to you and your husband for your business! We are thrilled that our team took such great care of your Kia Sportage and we look forward to the next opportunity to assist you. Safe travels from all of us at Mentor Kia!

October 19, 2021

Was first experience with Mentor Kia service department and everything went very well. Everyone was very friendly and courteous!!!!! More

by Margaret
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Amber Burnett
Report | Print
Oct 19, 2021 -

Ken Ganley Kia Mentor responded

Thank you for taking the time to review us! We appreciate your support and are thrilled to hear that you had such a successful experience working with the Mentor Kia team. Drive safely, and we hope to see you again down the road!

October 18, 2021

Air conditioning hose was blocked; quickly fixed, great communication, very affordable. Also did inspection and added air to tires. Very pleased! More

by ForteGT2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Zachary Piotrowski
Report | Print
Oct 19, 2021 -

Ken Ganley Kia Mentor responded

We're glad we could get all your service needs taken care of! Thank you for sharing your kind feedback, from the whole Mentor Kia team!

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