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Ken Ganley Kia Mentor - Service Center

Mentor, OH

4.5
502 Reviews

502 Reviews of Ken Ganley Kia Mentor - Service Center

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March 11, 2022

Great service! Noah helped us find a great deal while being polite and with great energy. We are grateful for what they did for us. More

by Julio Rosales
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Noah Hamilton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jacob Smetana, Mike Connors
Mar 13, 2022 -

Ken Ganley Kia Mentor responded

Hi Julio, we're happy to hear you had such a positive experience with our team! Thank you so much for your feedback! We hope you have a great day!

March 11, 2022

Very disappointed that will not honor my 3 year free oil and tire rotation. Bad business. More

by ltercek
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Jacob DeMeza
Mar 12, 2022 -

Ken Ganley Kia Mentor responded

Hi. Thank you for your feedback. We are sorry that your experience at Ken Ganley Kia Mentor did not meet your expectations. We would like to discuss this matter further to help address your concerns to the best of our abilities. Someone from our dealership will be reaching out to you very soon to address the issues. Thank you again for your feedback. It helps us to get even better.

Mar 12, 2022 -

ltercek responded

I did reach out Kia and filed a complaint but never heard a word.

March 11, 2022

Very friendly and courteous. And very quick at getting things done. On time at getting in More

by RENEE1362
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Zach Piotrowski
Mar 13, 2022 -

Ken Ganley Kia Mentor responded

Hi, it's experiences like yours that really keep us motivated! Thank you for the great review!

March 11, 2022

Erica is so helpful & sweet. We really enjoy interacting with her & trust we are getting good service! More

by 4lily
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Erica Hughes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 11, 2022 -

4lily responded

Thank you!

Mar 11, 2022 -

4lily responded

Thank you!

March 11, 2022

Back three times tire problem still no confident tires ok! Hope don’t have to return! More

by Pat crevda
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Don’t know names!
Mar 22, 2022 -

Ken Ganley Kia Mentor responded

Hi Pat, thank you for taking the time to leave us this review and thank you for your repeated business. Please call us if you continue having issues (440) 953-1000

March 11, 2022

Easy to get appointment. Finished in a reasonable time. Service rep professional and pleasant. Disappointed that my car was not washed. More

by Soul
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Don't know the name
Mar 13, 2022 -

Ken Ganley Kia Mentor responded

Hi, we're happy to hear you had such a positive experience with our team! Thank you so much for your feedback! We hope you have a great day!

March 11, 2022

I understand that there has recently been a change of ownership. An appointment was made for an oil change and tire rotation. I arrived on time for my appointment and I fail to understand why this woul More

by Cbrandt4910
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Nate Ferris
2.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jacob DeMeza
Mar 11, 2022 -

Cbrandt4910 responded

This dealership service Department needs much better time management to improve customer service. I don’t appreciate having to wait 1 hr. 55 minutes on an oil change and tire rotation when I have a scheduled appointment for services.

March 11, 2022

It took 1hr&15 min for a simple oil change &lube . / very uncomfortable lounge seating (to low ,hard to get up. . I paid $39.00 last time with mentor Kia , Three months ago, and paid $64. 00 on my last More

by Ducmanas
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
New person in service
Mar 16, 2022 -

Ken Ganley Kia Mentor responded

We are sorry to hear you were uncomfortable in our lounge seating. We will definitely take that into consideration. Please note that we recently switched to full-synthetic oil and that is why there has been a price increase. Thank you for taking the time to leave us this informative review!

March 11, 2022

The dealer ship is a nice place the severus is great I plan on buying another truck from them 😀 More

by BERNARDO7347
Price
Recommend Dealer
Yes
Employees Worked With
Jacob DeMeza
Mar 13, 2022 -

Ken Ganley Kia Mentor responded

Hi, thank you for your kind words and this wonderful review! We look forward to your next visit! Take care!

March 11, 2022

Very helpful and quick service this week that I went in so I was happy about that More

by Samj
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nate Ferris
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 13, 2022 -

Ken Ganley Kia Mentor responded

Hi, thank you for your kind words and this wonderful review! We look forward to your next visit! Take care!

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