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Ken Ganley Kia Mentor - Service Center

Mentor, OH

4.5
502 Reviews
Call Service Center (440) 953-1000

502 Reviews of Ken Ganley Kia Mentor - Service Center

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December 31, 2022

Mike Ross was was a class act. Went above and beyond to take care of us More

by Stevencwalczak
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Ross
Report | Print
Jan 02, 2023 -

Ken Ganley Kia Mentor responded

Hi, we're happy you found our staff to be so supportive during your experience here at Ken Ganley Kia Mentor. If you have any further questions, please give us a call. We're always happy to help!

December 30, 2022

Mock Lindner took care of me and my car. Very professional and in a timely manner. More

by hockeymom3037
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Lindner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 02, 2023 -

Ken Ganley Kia Mentor responded

Hi, we're happy you found our staff to be so supportive during your experience here at Ken Ganley Kia Mentor. If you're ever in need of more help, please let us know!

December 30, 2022

Appt was quick. Writer was very polite and knowledgeable .service was done quickly. Inspection was good. Michael the service writer kept us informed More

by Poker4us
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Ross
Report | Print
Jan 02, 2023 -

Ken Ganley Kia Mentor responded

Hi, we're happy you found our staff to be so supportive during your experience here at Ken Ganley Kia Mentor. If you have any further questions, please give us a call. We're always happy to help!

December 23, 2022

Great service. Will recommend to a friend. Was done when they said they would be . They were very courteous and helpful More

by dannydurf58
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nate Ferris
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Zach Piotrowski
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Dec 26, 2022 -

Ken Ganley Kia Mentor responded

Hi, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help!

December 20, 2022

Nate was very good at accommodating me and providing the car my Sportage needed. Thank you and have a very Merry Christmas More

by Cynthia (Cindy) Gorfido
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nate Ferris
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 22, 2022 -

Ken Ganley Kia Mentor responded

Hi, we're happy to hear you had such a positive experience with our team! Please let us know if there is anything else we can do for you; we are more than happy to help! Take care!

June 12, 2022

Everyone there was really nice. It didn’t take that long for them to get my service finished. And they have comfy couches in the waiting room and a TV to watch. More

by dmhalko
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nate Ferris
5.0
This rating includes all reviews, with more weight given to recent reviews.
Erica Hughes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Lindner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chelsey Padula, Zach Piotrowski, Jacob DeMeza, Michael Ross
Report | Print
Jun 14, 2022 -

Ken Ganley Kia Mentor responded

Hi, we are very happy to have provided you with such a positive experience! Thank you so much again for your feedback! We hope you have a great day!

May 01, 2022

I had to wait a long time for parts. Never was a phone call returned. I had to call to keep checking in the parts. Terrible service. More

by Sawyerfamily3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Nate Ferris
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jason Baker
Report | Print
May 03, 2022 -

Ken Ganley Kia Mentor responded

Hi, thank you for your feedback. We are sorry that your experience at Ken Ganley Kia Mentor did not meet your expectations. We would like to discuss this matter further to help address your concerns to the best of our abilities. Someone from our dealership will be reaching out to you very soon to address the issues. Thank you again for your feedback. It helps us to get even better.

March 19, 2022

Your dealership sucks ! Bring back mentor kia!! I liked mentor kia!! 80 bucks for 2 wiper blades is ridiculous and 7 bucks to put then on is crazy!! Won't be back!! More

by JENNDRAGOLIC
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Erica Hughes
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Christina Walters, Chelsey Padula, Zach Piotrowski, Michael Ross
Report | Print
Mar 22, 2022 -

Ken Ganley Kia Mentor responded

We are sorry you had a poor experience. Please reach out to our service manager, Tim Gough (440) 953-1000.

March 16, 2022

I’m very satisfied with this dealership. Very polite and curtious. Always friendly and attentive to my needs. Couldn’t ask for more. Total awesomeness!!!! More

by excurzion
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Christina Walters
Report | Print
Mar 22, 2022 -

Ken Ganley Kia Mentor responded

Thank you for this awesome 5-star review!

Mar 22, 2022 -

excurzion responded

You’re most welcome

March 14, 2022

Nate, in the service department is excellent. The wait time was terrible for headlight bulb replacement. More

by lawrencesellers
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Nate Ferris
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 16, 2022 -

Ken Ganley Kia Mentor responded

We're sorry to hear that the wait time was not so great; we will look into this and work on fixing the issue. Thank you for the great feedback about Nate!

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