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Ken Ganley Kia Mentor - Service Center

Mentor, OH

4.5
502 Reviews

502 Reviews of Ken Ganley Kia Mentor - Service Center

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January 23, 2023

Needed the standard oil change/tire rotation service plus new front wipers. Mick Lindner greeted me, set up the service and ensured and all was handled. He reviewed the multi point inspection with me, and More

by janstar45
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Lindner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Don't know her name. The woman who took my payment for service.
Jan 26, 2023 -

Ken Ganley Kia Mentor responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Ken Ganley Kia Mentor! If you have any further questions, please give us a call. We're always happy to help!

January 20, 2023

The service department was excellent. Rebecca kept me informed,, the waiting area was clean and comfortable , the work was done when she said it would be done and I was treated very court More

by Ray
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rebecca Banks
Jan 23, 2023 -

Ken Ganley Kia Mentor responded

Hi Ray, thank you for your kind review; we are happy to pass along your comments to the team here at Ken Ganley Kia Mentor! If you have any further questions, please give us a call. We're always happy to help!

January 16, 2023

The girl at the front desk was super nice and explained everything. Thank you for that. More

by Beth ann
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I can't remember their names
Jan 19, 2023 -

Ken Ganley Kia Mentor responded

Hi Beth, we're happy to hear you had such a positive experience with our team! Thank you, and have a fantastic day!

January 13, 2023

Friendly, professional, quick service and not pushy. Loved it! Felt welcomed and respected. Nice waiting room. More

by mlj6365
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Bevington , Michael Ross
Jan 18, 2023 -

Ken Ganley Kia Mentor responded

Hi, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

January 11, 2023

Overall, I have been extremely pleased with Ken Ganley Kia Mentor. I've had experiences with both Sales and Service at this dealership and have been met with courtesy and professionalism. I highly recomme More

by mjaqueline873
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nate Ferris
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 17, 2023 -

Ken Ganley Kia Mentor responded

Hi, we are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

January 06, 2023

I have had a few problems with the car since I bought it almost 2 years ago but the service I have received has been outstanding. The people are so friendly and knowledgeable. More

by oliveoil36
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nate Ferris
5.0
This rating includes all reviews, with more weight given to recent reviews.
Erica Hughes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rebecca Banks, Chelsey Padula
Jan 09, 2023 -

Ken Ganley Kia Mentor responded

Hello, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

January 05, 2023

Very pleasant experience with out ant pressure to purchase anything you did not want . Many options were explained but there was not any pressure in purchasing. More

by 03gramps
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zach Piotrowski
Jan 07, 2023 -

Ken Ganley Kia Mentor responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Ken Ganley Kia Mentor! We look forward to your next visit! Take care!

January 04, 2023

Straightforward experience through the entire process. Estimated price on work was correct, texting throughout process was convenient and I was able to pay my bill before coming to get my car. More

by NThoren205
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zach Piotrowski
Jan 06, 2023 -

Ken Ganley Kia Mentor responded

Hello there, we appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day! Take care!

January 03, 2023

Erica is always AMAZING! She always takes great care of me and my service needs! I completely trust the service department to make sure my car is safe! More

by jnpsadams
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Erica Hughes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 05, 2023 -

Ken Ganley Kia Mentor responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Ken Ganley Kia Mentor! Please don't hesitate to reach out if there's anything additional we can do for you.

December 31, 2022

Taken care of fast and service writer was very nice and helpful, I would go back More

by doughboysgrl
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Ross
Jan 02, 2023 -

Ken Ganley Kia Mentor responded

Hi, we are very happy to have provided you with such a positive experience! We look forward to your next visit! Take care!

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